Is Quic down?

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iacvlvs

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#310798 23-Nov-2023 06:53

I woke up this morning to a house with no internet, so of course I tried refreshing my PPPoE session but it wouldn't reconnect. "Hmm," I thought, "better check from the other side of the connection." (I love that Quic lets me do this.)

I tried to login to my Quic account from my phone, but I got an error on the account page:

SQLSTATE[08S01]: Communication link failure: 1047 WSREP has not yet prepared node for application use (SQL: select * from `tblconfiguration`)

But I could still access the quic.nz homepage, so I went to look at their status and saw this new grey colour that I've never seen there before:

So it looks like my new favourite ISP is having a bad day. Does anyone know anything more?

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#3162634 23-Nov-2023 06:55

See here - https://status.quic.nz/components/5980f2e5d53d1509e2dd9714

-- opinions expressed by me are solely my own. ie - personal

kennedybaird

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#3162637 23-Nov-2023 07:08

@quic, really appreciating the detailed status updates this time! 🙏

That being said it is still annoying not being able to start work on time in the morning 😔

hsvhel

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#3162638 23-Nov-2023 07:17

kennedybaird:
@quic, really appreciating the detailed status updates this time! 🙏

That being said it is still annoying not being able to start work on time in the morning 😔

Agreed, less than ideal but….great reason to go out for a coffee.
Can you revert to mobile hotspot or borrow the neighbours?

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jonb

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#3162639 23-Nov-2023 07:25

Looks like is fixed now

CYaBro

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#3162640 23-Nov-2023 07:32

Still unable to get to the quic account page.

We lost internet about 11:30 last night and it’s been up and down a few times since then.
Hopefully that’s sorted now.

Opinions are my own and not the views of my employer.

kennedybaird

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#3162643 23-Nov-2023 07:43

hsvhel:
Agreed, less than ideal but….great reason to go out for a coffee.
Can you revert to mobile hotspot or borrow the neighbours?

I'm working for an American company so my morning hours are very important.

Only have a few crossover hours with my Brazilian team (they no longer do DST), then I have a short window with EST, then a slightly longer window with PST. Winter is brutal, start at 6am and have everyone who is at the end of their day coming at me a hundred miles an hour while I'm using the bluelight from my monitor to try blast my braincells awake 😅

Hotspot worked ok for this morning, where we live in Wellington we seem to be in a little bit of a deadzone. If i'm on a phone call and take two steps it can drop out

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jonb

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#3162646 23-Nov-2023 07:52

CYaBro: Still unable to get to the quic account page.

We lost internet about 11:30 last night and it’s been up and down a few times since then.
Hopefully that’s sorted now.

Was dropping in and out for me from 5am this morning then was fully down about 6.45am

pdjackson002

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#3162647 23-Nov-2023 07:59

Yes. Still down for me. PPPoE up but no pkts coming in.

hsvhel

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#3162656 23-Nov-2023 08:07

kennedybaird:
hsvhel:
Agreed, less than ideal but….great reason to go out for a coffee.
Can you revert to mobile hotspot or borrow the neighbours?

I'm working for an American company so my morning hours are very important.

Only have a few crossover hours with my Brazilian team (they no longer do DST), then I have a short window with EST, then a slightly longer window with PST. Winter is brutal, start at 6am and have everyone who is at the end of their day coming at me a hundred miles an hour while I'm using the bluelight from my monitor to try blast my braincells awake 😅

Hotspot worked ok for this morning, where we live in Wellington we seem to be in a little bit of a deadzone. If i'm on a phone call and take two steps it can drop out

I hear ya, sounds like we are in a very similar position with global offices.
My connx is still bouncing around as I typed this

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Gurezaemon

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#3162659 23-Nov-2023 08:28

And it just stopped again for 15 mins. Again. And then it's back. And then it's off again.

I'm really hoping they get their act together shortly - supporting the 'scrappy young player' in the market is good and all, but it starts to get old when I have to use tethering to send time-critical jobs.

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Lias

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#3162660 23-Nov-2023 08:29

I was up earlier to read this thread, but then have been down for the last ~20 minutes.. just came back up.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

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michaelmurfy

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#3162671 23-Nov-2023 09:08

I saw a blip of a few connections - incident here: https://status.quic.nz/issues/655e1fb8f02f4604c417a695

Their network here: https://smokeping.interwebz.nz/smokeping/?target=QuicTesting

Thankfully though these network elements are likely being replaced with their network rebuild they're currently doing.

Michael Murphy | https://murfy.nz
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Opinions are my own and not the views of my employer.

pdjackson002

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#3162751 23-Nov-2023 10:45

Still down. Last reset of router AND ont was 0900-ish.

After that, PPPoe (was) up, traffic being sent. Nothing being received.

Tracert from internet seems to show a routing loop.....

.....

15 be3589.ccr61.akl01.atlas.cogentco.com (154.54.86.206) 317.782 ms 322.376 ms 324.432 ms
16 be2194.rcr61.b073288-1.akl01.atlas.cogentco.com (154.54.88.214) 318.399 ms 323.072 ms pe1-akl1.vetta.net (116.251.187.161) 311.608 ms
17 pe1-akl1.vetta.net (116.251.187.161) 304.555 ms 311.346 ms 304.501 ms
18 pe1-akl2.vetta.net (116.251.186.177) 306.905 ms 312.063 ms 311.961 ms
19 bng1.quic.net.nz (103.139.184.101) 310.290 ms 310.242 ms pe1-akl2.vetta.net (116.251.186.177) 304.061 ms
20 pe1-akl2.vetta.net (116.251.186.177) 312.152 ms 310.012 ms 303.240 ms
21 pe1-akl2.vetta.net (116.251.186.177) 312.202 ms 303.203 ms 310.393 ms
22 bng1.quic.net.nz (103.139.184.101) 312.805 ms pe1-akl2.vetta.net (116.251.186.177) 310.143 ms bng1.quic.net.nz (103.139.184.101) 310.746 ms
23 bng1.quic.net.nz (103.139.184.101) 303.974 ms 305.753 ms 303.581 ms
24 pe1-akl2.vetta.net (116.251.186.177) 310.181 ms 312.369 ms 312.397 ms
25 bng1.quic.net.nz (103.139.184.101) 305.673 ms 303.647 ms pe1-akl2.vetta.net (116.251.186.177) 310.551 ms
26 pe1-akl2.vetta.net (116.251.186.177) 310.268 ms 307.080 ms bng1.quic.net.nz (103.139.184.101) 303.573 ms
27 bng1.quic.net.nz (103.139.184.101) 312.654 ms 307.426 ms 305.828 ms
28 pe1-akl2.vetta.net (116.251.186.177) 312.418 ms 312.941 ms 312.474 ms
29 pe1-akl2.vetta.net (116.251.186.177) 310.850 ms 310.726 ms bng1.quic.net.nz (103.139.184.101) 307.491 ms
30 pe1-akl2.vetta.net (116.251.186.177) 312.488 ms 303.608

(No, I can not reset my router - again - as I have had to leave to find Internet)

Sigh...

michaelmurfy

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#3162754 23-Nov-2023 10:59

@pdjackson002 Log a fault in the Quic portal if you haven't already!

pdjackson002

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#3162757 23-Nov-2023 11:14

michaelmurfy:

@pdjackson002 Log a fault in the Quic portal if you haven't already!

Thanks. How exactly?

The LFC is ok, PPPoE is UP and I get an IP. So that's not the correct fault to log. It does not look like a Chorus issue and that looks to be the only fault that can be logged.

Its the routing some how. I dont want that $199+GST charge for Chorus to look and NFF.

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