Quic down again

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Zzark

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Wannabe Geek
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#310817 24-Nov-2023 16:23

Just a shambles of an ISP.

Poor performance, random outages, no real communication. But bet if you miss a payment they get hairy.

One would think that a business would strive to keep customers not chase them away with horrendous service and no communications regarding their outages.

Quic - striving making all other ISPs look good

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Master Geek
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#3163244 24-Nov-2023 16:28

Down for me at the moment.

Mike

Delorean

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#3163251 24-Nov-2023 16:35

@Zzark

Slightly off-topic, What router are you using, as that UI looks quite polished

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CYaBro

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#3163253 24-Nov-2023 16:37

Delorean:

@Zzark

Slightly off-topic, What router are you using, as that UI looks quite polished

Looks like a Unifi console so could be a UDM, UDM Pro, UDM SE etc.

Connection doing strange things here still...

Opinions are my own and not the views of my employer.

Zzark

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#3163256 24-Nov-2023 16:41

Yeah its the IOS app for the UDM SE.

Sinuation

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#3163265 24-Nov-2023 16:45

I am really annoyed it happened during work hours ngl.

CYaBro

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#3163266 24-Nov-2023 16:46

Zzark:

Yeah its the IOS app for the UDM SE.

I have the same unit here but haven't had any disconnections from Quic, just weird issues with things working then not then working again.

Opinions are my own and not the views of my employer.

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Zzark

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#3163274 24-Nov-2023 16:56

CYaBro:

Zzark:

Yeah its the IOS app for the UDM SE.

I have the same unit here but haven't had any disconnections from Quic, just weird issues with things working then not then working again.

Not seen any strange behaviour from the UDM or any other Ubiquiti hardware, the secondary on Starlink is rock solid, but the constant failing over it taking its toll on the smart home.

lunafishnz

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#3163275 24-Nov-2023 16:58

Down here too (Dunedin, in case it's localised), for about 30 mins, back now. Based on router logs, looks like a combination of the card reset issue on their status page, and maybe an auth server issue? Router was reporting Login failed, Terminated LCP (Fritzbox 7490)

xpd

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#3163326 24-Nov-2023 17:06

Think they've been swamped with new users a bit faster than they were prepared for :)

Overall Im happy with them, getting some odd DNS error in my logs, but they may have been appearing since I was with 2D as well, just didnt take any notice .......

XPD / Gavin

LinkTree

systemd

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#3163327 24-Nov-2023 17:17

Had a few routing issues to certain CDNs but everything is slowly coming right for me.

I'm in the same boat as xpd, but I've been lucky enough to miss some of the earlier cases of packet loss and such. I reckon these kinds of growing pains can be expected from a new ISP with a small team, part of me is excited to see them expand and improve (thanks to those beta testers on here!).

Zzark

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#3163328 24-Nov-2023 17:18

xpd:

Think they've been swamped with new users a bit faster than they were prepared for :)

Overall Im happy with them, getting some odd DNS error in my logs, but they may have been appearing since I was with 2D as well, just didnt take any notice .......

As a paying customer that is not issues to address. As a business they should either refund all impacted customers, and limit the new onboarding. It seem greed has taken over and the paying customers put on the back burner. “Who cares they have to pay anyway”

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michaelmurfy

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#3163335 24-Nov-2023 17:53

@Zzark it seems you’re soapboxing a little here.

They’ve been pretty open on the issues. There was even a status page update. From my own monitoring this only affected a small amount of customers and even I wasn’t affected.

I get you’re frustrated but the beauty of an open ended agreement is you can leave at any time. All providers have issues, quic have been very open and honest about theirs. I challenge you to find a more open and honest ISP.

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Opinions are my own and not the views of my employer.

Lias

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#3163352 24-Nov-2023 19:38

I've been with Quic for coming up on 6 months, and had zero problems until recently and they've been open about their growing pains.

As someone who works remotely I agree it was very frustrating for an outage to happen during business hours, but it's not enough (yet) for me to move.

I am hoping that their openness and honesty will extend to a public and detailed autopsy of what happened today, because short of a fiber cut, outages during business hours should simply NEVER happen.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup. Opinions are my own and not the views of my employer.

Mikek

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#3163356 24-Nov-2023 19:55

Zzark:

xpd:

Think they've been swamped with new users a bit faster than they were prepared for :)

Overall Im happy with them, getting some odd DNS error in my logs, but they may have been appearing since I was with 2D as well, just didnt take any notice .......

As a paying customer that is not issues to address. As a business they should either refund all impacted customers, and limit the new onboarding. It seem greed has taken over and the paying customers put on the back burner. “Who cares they have to pay anyway”

I would agree with you on this totally, They should limit the sign up process accept less customers.Get on top of things first. They might be open about the issues they have which is fine. But at the end of the day they have too many issues. I for one was with Quic months ago tested them out for 2 weeks found them extremely average for speed, Left within two weeks, I liked every other aspect of them but overall speed was way below the major players not even close. Anyone else who says other wise is just a fanboy which there are a few. Love the UI they have and everything else they offer but Vetta is just not up to it compared with the likes of Vocus or Vodafone for actual throughput.

I would say if you don't really care about speed that much and can sit tight for a year or so while they improve go for them. Otherwise i would look elsewhere.

Sinuation

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#3163357 24-Nov-2023 19:57

Lias:

I've been with Quic for coming up on 6 months, and had zero problems until recently and they've been open about their growing pains.

As someone who works remotely I agree it was very frustrating for an outage to happen during business hours, but it's not enough (yet) for me to move.

I am hoping that their openness and honesty will extend to a public and detailed autopsy of what happened today, because short of a fiber cut, outages during business hours should simply NEVER happen.

Couldn't agree more.

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