Missing upload/download data from portal

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paul151

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#311117 15-Dec-2023 13:34

Just a strange one to report.

When looking at my customer portal, the section that shows upload/download stats is showing blank.

Equally since around 4 November the graphic logging of my traffic in/out has ceased.

I'm on a 300/100 plan since 6 Nov having downgraded from 900/400

My SamKnows whitebox is reporting since 21 November my down/up speeds are more like 70/100 :(

Just passing this along in case any one else has noticed this / had similar things happen?

RunningMan

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#3172149 15-Dec-2023 16:45

It's been reported here in several threads by different people. Suspect it's about the lowest priority thing to look at given the other recent network issues, especially given that nobody is on a data capped plan.

michaelmurfy

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#3172153 15-Dec-2023 16:54

The Samknows box isn't that great. There are still packet loss issues which are documented by Quic that their new network resolves that I suspect perhaps the Samknows box picks up more. This is me on a Gigabit plan currently:

I actually get acceptable performance for my use-case here and that is all you've got to look at. Once their new network is implemented things will be flying again (briefly experienced this during their migration / rollback the other week).

They know about the missing upload / download. This is super low priority for them and should be sorted once they've got their other main problems sorted out.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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paul151

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#3172603 17-Dec-2023 11:33

michaelmurfy:

The Samknows box isn't that great. There are still packet loss issues which are documented by Quic that their new network resolves that I suspect perhaps the Samknows box picks up more. This is me on a Gigabit plan currently:

I actually get acceptable performance for my use-case here and that is all you've got to look at. Once their new network is implemented things will be flying again (briefly experienced this during their migration / rollback the other week).

They know about the missing upload / download. This is super low priority for them and should be sorted once they've got their other main problems sorted out.

Yep all good, just wanted to signal what I am seeing.

Today the white box reports 79.6/108 it seems to be testing against n1-christchurch-nz.samknows.com