Early installation but no internet

Forums › Vetta and Quic › Early installation but no internet

eong

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#311342 8-Jan-2024 13:07

My connection date was 9th. Chorus technician contacted me on 3rd and installed the ONT early. ONT status looks good. I can connect via PPPOE, obtain my static ip address.

But the connection is not working. I cannot even open the quic website. The same set works fine if I connnect the WAN of my router to my CPE(4G). I tried another router but still no luck. I didn't choose VLAN.

I am really confused. Please help.

Here are some screentshot from Quick dashboard.

Just a geek/coder.

michaelmurfy

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#3178976 8-Jan-2024 13:23

Logged a fault in the Quic portal so somebody there can check it out?

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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eong

100 posts

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#3179053 8-Jan-2024 15:25

michaelmurfy: Logged a fault in the Quic portal so somebody there can check it out?

Thanks for the help, michaelmurfy.

I just filled it. That form looks a little bit scary (the $199 part).

Just a geek/coder.

aj6828

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#3179057 8-Jan-2024 15:50

Try rebooting the router few times it takes about 5 to 10mins to get the connection authentication sometimes..happens to me too..

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michaelmurfy

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#3179077 8-Jan-2024 17:11

eong:

I just filled it. That form looks a little bit scary (the $199 part).

Scares off support vampires but assuming you've done troubleshooting then you should be fine.

eong

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#3179507 9-Jan-2024 23:22

It started working after one night.

Is this packet loss normal? @michaelmurfy

I did this on the router.

--- google.com ping statistics ---
2033 packets transmitted, 1977 received, 2.75455% packet loss, time 2036535ms

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michaelmurfy

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#3179508 9-Jan-2024 23:27

@eong Yep the packet loss is normal currently - see my Smokeping: https://smokeping.interwebz.nz/smokeping/?target=InternetHosts (don't mind the gaps, they've been testing on my connection today).

This should be corrected with the 2x maintenance windows coming up that will move Quic customers to a brand new network (and in the process easing load from the old network of Vetta's other customers): https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311313

Basically what is happening right now is the network is pretty strained due to the blessing + curse of a small provider with too many customers in a short time. There was supposed to be a new network implemented before Christmas but this change failed so they're now going with a new approach - see the post here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311025

Not long now :)