ONT Status Reduced

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rabba

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#311895 24-Feb-2024 14:07

Hi,

Looking for a bit of help on this; in my Quic connection diagnostics I'm seeing ONT Status Reduced. Connection speed is still working at about 800/500. Any idea what this means? Should I be concerned and do I need to log a fault?

Thanks.

quic

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#3199510 24-Feb-2024 14:17

Hey @rabba

The "reduced" state primarily means the light level seen by Chorus (or your LFC) is a little lower than expected.

If you're still experiencing good connectivity and speeds, this isn't really anything to be concerned about and certainly not worth lodging a fault for as there's no actual impact.

If you were experiencing dropouts and saw this for example, it could point to a potential cause and adds more weight for a fault.

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mentalinc

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#3199511 24-Feb-2024 14:20

10 mins to answer!
Normally you'd still be working through the IVR options 😂

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rabba

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#3199522 24-Feb-2024 15:24

quic:

Hey @rabba

The "reduced" state primarily means the light level seen by Chorus (or your LFC) is a little lower than expected.

If you're still experiencing good connectivity and speeds, this isn't really anything to be concerned about and certainly not worth lodging a fault for as there's no actual impact.

If you were experiencing dropouts and saw this for example, it could point to a potential cause and adds more weight for a fault.

Thanks for the "Quic" response!

CYaBro

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#3199541 24-Feb-2024 16:26

We have the same with our ONT here.
No issues with speeds. (Well there is an upload issue at the moment but quic are looking at that)
Chorus tech said it will be because we’re about 20kms from the exchange.
Light levels were still within their spec when tested.

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chrisallen

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#3200646 27-Feb-2024 22:49

I wonder if my issue is actually a bad fibre splice (details here https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311928) as I am less that 1KM from the Exchange.