Quic down for me

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pknz

100 posts

Master Geek

#312059 12-Mar-2024 20:26

Can't see anyone else mentioning an issue on status pages etc so assuming it's a me issue.

Went off right on about 7.30pm today – have restarted ONT and UDM Pro, disabled DHCP on Quic account page (hadn't set it up to use it yet anyway).

Quic site shows PPPoe connected and can use the diagnostics which seem to indicate ONT is online and can communicate.

ONT lights on: Power, GPON and LAN1.

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meow
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#3205833 12-Mar-2024 20:30

Auckland based? There’s a fair bit out currently making me think there is a wider Chorus issue: https://chorus.co.nz/outages

Also what does the Quic portal say for you?

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jamesrt

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#3205834 12-Mar-2024 20:32

Down for me in Wellington too.

I've changed to using DHCP just now; and I get an IP address but no default route, so my gateway can't go anywhere...

pknz

100 posts

Master Geek

#3205840 12-Mar-2024 20:45

michaelmurfy:

Auckland based? There’s a fair bit out currently making me think there is a wider Chorus issue: https://chorus.co.nz/outages

Also what does the Quic portal say for you?

Ah yep, Auckland based.

Shows connected via PPPoE on Quic account page.

michaelmurfy

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#3205843 12-Mar-2024 20:48

@pknz Yeah was investigating another connection that also went down (in Auckland) and it appears something funky is going on with Chorus currently. I did ping somebody at Quic who are just double-checking everything on their side also but I can see the connections I monitor are still all online so suspect this is more of a local issue than a wider issue.

But I've been proven incorrect a few times now :) - log a fault if you haven't already. Same with you @dasimpsonsrule

pknz

100 posts

Master Geek

#3205844 12-Mar-2024 20:50

Cheers, will do. Thanks for the info :) @michaelmurfy

SimplePotato

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#3205848 12-Mar-2024 21:04

jamesrt: Down for me in Wellington too.

I've changed to using DHCP just now; and I get an IP address but no default route, so my gateway can't go anywhere...

This is an issue that can occur with some routers when using our implementation of DHCP. You can try add a default route to skirt around the issue other wise jump back to PPPoE. I think this is unrelated to the other connectivity issues.

Views and comments are my own unless otherwise stated.

jamesrt

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#3205849 12-Mar-2024 21:16

SimplePotato:
jamesrt: Down for me in Wellington too.

I've changed to using DHCP just now; and I get an IP address but no default route, so my gateway can't go anywhere...

This is an issue that can occur with some routers when using our implementation of DHCP. You can try add a default route to skirt around the issue other wise jump back to PPPoE. I think this is unrelated to the other connectivity issues.

Unconvinced it's unrelated, tbh.

My internet went down earlier this evening, and at the time, the router was PPPoE connected. I tried another router [still on PPPoE], nothing.

Reinstated first router, switched it to DHCP, still nothing.

Tried 2nd router on DHCP too - nothing either.

I've put my first router back on PPPoE; disabled DHCP on the Quic portal; and I'll wait and see what happens next, I guess.

Aware of the 30 minute switchover thing, btw

dasimpsonsrule

146 posts

Master Geek

#3205852 12-Mar-2024 21:40

Is anyone else still getting IPv6 connectivity or it just me?

michaelmurfy

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#3205861 12-Mar-2024 22:02

@dasimpsonsrule You tried flicking the switch to DHCP / IPoE? Just note, if you do you'll need to wait 30mins to switch back. Information here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311869

dasimpsonsrule

146 posts

Master Geek

#3205871 12-Mar-2024 22:40

michaelmurfy:

@dasimpsonsrule You tried flicking the switch to DHCP / IPoE? Just note, if you do you'll need to wait 30mins to switch back. Information here: https://www.geekzone.co.nz/forums.asp?forumid=194&topicid=311869

I have just tried that (changing from PPPoE to IPoE is really annoying on an Edgerouter) and it works! Although I have broken IPv6 in the process, but that can be a problem for tomorrow

Madbushman

15 posts

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#3205919 13-Mar-2024 09:23

Down for me too in the Whanganui region. On my quic account says connected via PPPoE and cant see the diagnostics bit just says not found in red. Tired restarting everything but nothing all the lights come on as they should but no Internet. Was fine yesterday afternoon when I woke up this morning no Internet

hsvhel

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#3205923 13-Mar-2024 09:27

One of mine in Auckland is also down, looking into it now
Dropped at around 0500 looking at the services attached to it

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Viddy

8 posts

Wannabe Geek

#3205931 13-Mar-2024 09:50

FWIW, it seems to be fixed now - I had much the same issue - down at ~5am, on PPPoE. Wasn't able to trace out to the internet, and a trace back to the router was showing a loop. I'm based out of Hamilton.