Connection issues, Cloudflare, Twitch, etc

Forums › Vetta and Quic › Connection issues, Cloudflare, Twitch, etc

ToucanSam

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#312414 14-Apr-2024 19:41

Hey team,

Have been on Quic for about a week. Setup and signup were great. Getting my own router rolling was super straight forward. Some cool tools/info I was hoping for. Bunch of near features in the dashboard too.

I also have a dedicated IP because I host a few things from home that I access via VPN.

Unfortunately Cloudflare has seem to have decided that my connection is unsafe. Any sites that user Cloudflare I'm unable to log into as the Verifying widget just times out. This actually means I can't even log into Geekzone from home. I've also tried streaming on Twitch for some mates to watch gameplay of some things and get quite a few dropped packets in OBS.

This is all the same hardware that I was previously running on BigPipe with really only the connection details swapped to Quic.

Anyone have any suggestions or tips? I'd love to stay on Quic, but if Cloudflare is going to be blocking me and I can't get any support at all then the girlfriend is definitely not going to approve.

ssamjh

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#3218423 14-Apr-2024 19:59

What happens if you put your IP into this checker? https://check.spamhaus.org/

It's possible your IP just has a ruined reputation somehow.

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michaelmurfy

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#3218424 14-Apr-2024 20:00

Sounds like to me you’ve got your MTU set incorrectly. This should be 1500.

What router? Also you set up IPv6 also?

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ToucanSam

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#3218431 14-Apr-2024 20:22

ssamjh:
What happens if you put your IP into this checker? https://check.spamhaus.org/

It's possible your IP just has a ruined reputation somehow.

"No issues"

michaelmurfy: Sounds like to me you’ve got your MTU set incorrectly. This should be 1500.

What router? Also you set up IPv6 also?

Ahh. It has defaulted back to 1492. I'll give that a shot.

Currently running a Topton x86 with OpenWRT. I have not yet set up proper ipv6.

michaelmurfy

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#3218443 14-Apr-2024 21:17

Have you also set it up with PPPoE or IPoE?

ToucanSam

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#3218444 14-Apr-2024 21:20

michaelmurfy:
Have you also set it up with PPPoE or IPoE?

PPPoE currently.

michaelmurfy

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#3218448 14-Apr-2024 22:06

Get yourself set up with IPoE and ensure your MTU is 1500. It’s better for an X86 platform also.

Also considering you’re running x86 could be worth checking out OPNSense.

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ToucanSam

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#3218455 14-Apr-2024 22:34

Thank you. I will make those changes.

I used to run pfsense. Tried opnsense for awhile, but I didn't have a feature I wanted back in the day. Now it's probably caught up, but I haven't migrated back because I've been pretty happy.

freitasm

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#3218456 14-Apr-2024 22:38

If you try to access Geekzone and have an error page, please send me a PM with the Ray ID # and I can see why it was challenged. Or email my username @ geekzone.co.nz.

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ToucanSam

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#3218463 14-Apr-2024 23:54

Well, I think I solved the logging into Cloudflare thing. I've had an extension installed for ages and it seems to have broken Cloudflare just recently.

Removing it seemed to fix the problem. So no further investigation.

That said...
This was the hint: https://community.cloudflare.com/t/turnstile-gives-failure-error-to-users-with-no-way-to-retry/449787

I've sent the Ray ID via DM just in case you want to see the error message.

Don't waste your time though. I appreciate your responses.

The weird connection issues do in fact persist. I'll change MTU and switch to IPoE some evening this week and do more testing.

ToucanSam

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#3225353 1-May-2024 23:35

@freitasm

Picking this back up. Changing the MTU solved the CloudFlare issues, but streaming on Twitch is still failing pretty hard.

No hardware or software changes (other than the MTU) since switching from BigPipe.

I'm making some general assumptions that it may be a routing issue or ingress/egress somewhere.

I'd love to stay on Quic because everything else is great, but with not even senior support folks to call to help fix the issues... I'm not sure how else to go about solving it.

Any ideas?

michaelmurfy

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#3225401 2-May-2024 00:03

@ToucanSam I just did a test stream to Twitch and didn't personally have any issues there. No dropped frames and tried both Sydney ingest endpoints via OBS.

This sorta makes me think there is still something on your end somewhere. Did you change over to IPoE (DHCP) as above? I'd say have a go with trying both Sydney ingest endpoints and just seeing if perhaps the other is better: https://help.twitch.tv/s/twitch-ingest-recommendation?language=en_US

It's hard to pinpoint the issue without further details. I also would recommend perhaps verifying everything with another router or even setting yourself up with OPNSense which is known to work really well (@ssamjh can vouch there).

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ToucanSam

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#3226495 4-May-2024 16:45

Alrighty.

I have installed a clean copy of OPNsense and only configured the LAN bridge. Connection is set up with DHCP/IPoE.

OBS is still showing `Dropped Frames (Network)` if I stream at 6000 Kbps CBR. What is your bitrate at @michaelmurfy ?

CPU of router is still well below limits.

There seems to be some pretty bad response times between a couple of hops within Quic.

traceroute to syd02.contribute.live-video.net (103.53.48.136), 30 hops max, 60 byte packets
1 _gateway (10.10.10.1) 4.514 ms 4.729 ms 5.401 ms
2 bng1-akl1.vetta.net (103.243.102.32) 13.109 ms 12.892 ms 13.290 ms
3 xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96) 13.510 ms 14.760 ms 15.109 ms
4 xe1-2100-501.core1-akl2.vetta.net (103.243.102.135) 15.095 ms 14.725 ms 14.711 ms
5 xe2-2700-110.core1-akl1.vetta.net (103.243.102.147) 37.649 ms 38.786 ms 38.547 ms
6 202.77.88.47 (202.77.88.47) 39.870 ms !X * *

traceroute to syd03.contribute.live-video.net (103.53.48.251), 30 hops max, 60 byte packets
1 _gateway (10.10.10.1) 3.925 ms 4.174 ms 5.903 ms
2 bng1-akl1.vetta.net (103.243.102.32) 15.821 ms 16.000 ms 16.207 ms
3 xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96) 16.987 ms 17.394 ms 17.145 ms
4 xe1-2100-501.core1-akl2.vetta.net (103.243.102.135) 17.804 ms 17.567 ms 17.765 ms
5 xe2-2700-120.core1-akl2.vetta.net (103.243.102.149) 40.585 ms 42.151 ms 41.443 ms
6 202.77.88.47 (202.77.88.47) 38.407 ms !X * *

I would be genuinely surprised if my hardware was at fault. Literally nothing changed other than the ISP and the related configuration to connect.

ToucanSam

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#3226496 4-May-2024 16:51

Additional comment... Pinging some local NZ services, my ms responses were always ~2ms for most of NZ.

With Quic it seems like 15-50 is the norm. That is incredibly high.

michaelmurfy

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#3226510 4-May-2024 18:38

@ToucanSam Considering your gateway is 5ms away I take it you're using WiFi? I'm actually going to say there's likely your problem.

Your Traceroute is looking exactly the same as mine - take it you're in Wellington? Quic/Vetta don't have a Wellington point of presence but it is coming very soon so currently everything goes up to Auckland but this should only be around 12ms away, not 50ms. The response times look fine there (it should be around 32-35ms to Australia but your local network is adding at-least 5ms).

I don't stream to Twitch at all - just did so as a test earlier via the Twitch bandwidth test tool and looking at Twitch Inspector at the same time - no errors or unstable events for me.

And my Traceroute - you can see we're on the same BNG (2nd hop):

traceroute to syd03.contribute.live-video.net (103.53.48.241), 30 hops max, 60 byte packets
1 router (192.168.2.1) 0.359 ms 0.311 ms 0.298 ms
2 bng1-akl1.vetta.net (103.243.102.32) 11.451 ms 11.431 ms 11.414 ms
3 xe1-2100-146.pe2-akl1.vetta.net (103.243.102.96) 11.371 ms 11.341 ms 11.424 ms
4 xe1-2100-401.core1-akl1.vetta.net (103.243.102.131) 11.627 ms 11.673 ms 15.080 ms
5 xe2-2700-110.core1-akl1.vetta.net (103.243.102.147) 35.408 ms 34.637 ms 35.316 ms
6 202.77.88.47 (202.77.88.47) 35.874 ms !X * *

ToucanSam

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#3226531 4-May-2024 20:28

This test was done on Wifi, but it's really not much better. It's still significantly longer than most of the major providers.

The jump between Quic's own nodes from 11ms to 35ms? That's a lot for any internal session.

I've re-signed up for BigPipe. Despite being excited about Quic, I had to do zero troubleshooting with BigPipe.

It's possible that it is in fact the new house, rather than the provider, but the only way to test that is to try something else.

I'm pretty comfortable with my hardware, running on BigPipe for more than 2 years and no issues.

At some point in the future I might try Quic again, but I really did not expect so much trouble getting things running.

It's been a really bad time, as this is affecting a charity fund raising event.