Bye bye Quic

Forums › Vetta and Quic › Bye bye Quic

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#315869 26-Aug-2024 09:32

Sorry Quic I gave you a good go, almost two years.
Too many latency and speed issues ongoing and lately my network and equipment being blamed.
Switched to 2degrees this morning and can immediately see an improvement.
IPv6 just worked!
The kicker, the latency to Quic’s own bngs is lower on 2degrees. 🤪
From here in Oamaru it was around 14ms to the bng I was connected to in Christchurch.
On 2degrees it’s now about 8ms. And latency is lower to other Quic bngs too.

Opinions are my own and not the views of my employer.

1 | 2 | 3

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3275260 26-Aug-2024 09:48

I think the core of your problem has always been the Chorus L2 extension from CHCH to Dunedin, 2degress have a BNG in Dunedin

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#3275263 26-Aug-2024 09:53

nztim:

I think the core of your problem has always been the Chorus L2 extension from CHCH to Dunedin, 2degress have a BNG in Dunedin

Well Quic needs to get Chorus to do something about that then otherwise they may lose more customers.

Opinions are my own and not the views of my employer.

3l3m3nt

120 posts

Master Geek
+1 received by user: 152

ID Verified

Trusted

Lifetime subscriber

#3275267 26-Aug-2024 10:08

Cya Bro

Dunedin, NZ
Quic Broadband | Rocket 1G/1G Hyperfibre (Yes, you read that right!)
Dunedin Live Webcam (4K) | Quic Smokepings

Referral Links:
Quic (use R282731EPGJMG on checkout for free setup, and to help me pay for my fast internet addiction)
Contact Energy (use FRTDD2R for $100 credit)

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3275272 26-Aug-2024 10:13

3l3m3nt: Cya Bro

Are you having issues in Dunedin?

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

3l3m3nt

120 posts

Master Geek
+1 received by user: 152

ID Verified

Trusted

Lifetime subscriber

#3275276 26-Aug-2024 10:28

nztim:

3l3m3nt: Cya Bro

Are you having issues in Dunedin?

Latency is high to Christchurch, but only marginally. I see around 12ms to the BNG, when it should be around 7ms or so. The Chorus TES sends me via Kazakhstan for whatever reason, but that's not Quic's fault. No other issues. I get perfect speeds all the time, and my "IPv6 just works".

I'd rather stay put and invest in the little guy so they can grow their network (and community) and put some serious competition into the NZ market. If people wanna throw their cash at the big boys, that's their prerogative.

Dunedin, NZ
Quic Broadband | Rocket 1G/1G Hyperfibre (Yes, you read that right!)
Dunedin Live Webcam (4K) | Quic Smokepings

Referral Links:
Quic (use R282731EPGJMG on checkout for free setup, and to help me pay for my fast internet addiction)
Contact Energy (use FRTDD2R for $100 credit)

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#3275281 26-Aug-2024 10:35

CYaBro: Well Quic needs to get Chorus to do something about that then otherwise they may lose more customers.

The problem is, providers have zero control on Chorus Tail Extensions as you've been told multiple times on Discord. But as you know there's others in there (@3l3m3nt being one, who also runs a 24/7 4K livestream of Dunedin: https://dunedin-live.dalleyfamily.net/) who, apart from the standard issues with Chorus Tail Extensions otherwise have zero issues even with IPv6. If there are more Dunedin customers then there is more of a likelihood of a local PoP like what is currently being built in Wellington.

A few ms latency wouldn't cause the issues you were having but as people in the Discord were trying to explain it is also important to provide any troubleshooting you can, especially MTR's to determine where the fault lies. It's a shame to see you fire up some monitoring that may have helped resolve your issues to only leave days later.

Enjoy 2degrees.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#3275285 26-Aug-2024 10:50

michaelmurfy:

CYaBro: Well Quic needs to get Chorus to do something about that then otherwise they may lose more customers.

The problem is, providers have zero control on Chorus Tail Extensions as you've been told multiple times on Discord. But as you know there's others in there (@3l3m3nt being one, who also runs a 24/7 4K livestream of Dunedin: https://dunedin-live.dalleyfamily.net/) who, apart from the standard issues with Chorus Tail Extensions otherwise have zero issues even with IPv6. If there are more Dunedin customers then there is more of a likelihood of a local PoP like what is currently being built in Wellington.

A few ms latency wouldn't cause the issues you were having but as people in the Discord were trying to explain it is also important to provide any troubleshooting you can, especially MTR's to determine where the fault lies. It's a shame to see you fire up some monitoring that may have helped resolve your issues to only leave days later.

Enjoy 2degrees.

Unfortunately almost 2 years of being patient and troubleshooting was enough for me, and the rest of the family.

And does that explain why I now have lower latency to all of Quic's own BNGs?
Surely if another ISP can give me lower latency to all of Quic's BNGs around the country that shows that there's something wrong inside their own network?

Opinions are my own and not the views of my employer.

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3275286 26-Aug-2024 10:57

CYaBro:

And does that explain why I now have lower latency to all of Quic's own BNGs?

Because 2degrees own fiber is providing the transport between Dunedin and Christchurch not Chorus

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

quic

236 posts

Master Geek
+1 received by user: 754

Trusted

Quic Broadband

Lifetime subscriber

#3275337 26-Aug-2024 11:10

Sad to see you go @CYaBro, but we understand we're not going to be the right for for everyone. 😊

As others have correctly mentioned here, Chorus TES (tail extension service) is in use in areas where we don't have our own point of presence yet. When this is in use, ISPs don't have control of what physical or logical path traffic takes to reach our physical PoP.

As our client base grows, we are implementing additional PoPs of our own, with a new PoP being announced very soon, When these are in place, we gain significant advantages with providing lower next-hop latency, and control over backhaul paths around the country, as well as adding further resiliency to our network.

All the best with your new provider and thanks for your time with Quic!

Quic Broadband
quic.nz - The telco who puts you in charge!

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#3275338 26-Aug-2024 11:12

CYaBro: Unfortunately almost 2 years of being patient and troubleshooting was enough for me, and the rest of the family.

The problem is until a few days ago you were providing very little detail to aid with troubleshooting from what I can see in your troubleshooting thread on Discord. It is impossible to determine where the issue lies without the information asked but there were many who were giving you advise.

And does that explain why I now have lower latency to all of Quic's own BNGs?
Surely if another ISP can give me lower latency to all of Quic's BNGs around the country that shows that there's something wrong inside their own network?

As you've been told many many times now providers like Quic have zero control over Chorus Tail Extensions. Until Quic have a local PoP in Dunedin they're at the mercy of however Chorus route to Christchurch which may be not the best. But we're only talking a few ms and this won't cause any issues. There's many other providers who will service Dunedin using TES also as firing up a PoP is a pretty costly investment.

2degrees have a local point of presence in Dunedin then they use their own fibre up to Christchurch so are in direct control of this path.

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#3275339 26-Aug-2024 11:14

nztim:

CYaBro:

And does that explain why I now have lower latency to all of Quic's own BNGs?

Because 2degrees own fiber is providing the transport between Dunedin and Christchurch not Chorus

So again that comes back to Quic needing their fibre provider to fix their connection from Dunedin to Chch.
My original ISP/fibre provider here used Chorus and all our traffic went via their PoP in Tauranga yet I still had better speeds and latency than Quic.

Opinions are my own and not the views of my employer.

Mighty Ape

Shop now at Mighty Ape (affiliate link).

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#3275341 26-Aug-2024 11:20

CYaBro: So again that comes back to Quic needing their fibre provider to fix their connection from Dunedin to Chch.
My original ISP/fibre provider here used Chorus and all our traffic went via their PoP in Tauranga yet I still had better speeds and latency than Quic.

Read above. This has already been answered many many times including in your Discord thread. Quic or any other ISP don't have any control over TES. Your previous ISP's PoP was also in Auckland so it would have been TES up to Auckland but then increased latency back down South as all traffic would have to go via Auckland.

It would have been interesting to compare Smokeping graphs of both providers if you had them.

CYaBro

4708 posts

Uber Geek
+1 received by user: 1182

ID Verified

Trusted

#3275345 26-Aug-2024 11:33

michaelmurfy:

CYaBro: So again that comes back to Quic needing their fibre provider to fix their connection from Dunedin to Chch.
My original ISP/fibre provider here used Chorus and all our traffic went via their PoP in Tauranga yet I still had better speeds and latency than Quic.

Read above. This has already been answered many many times including in your Discord thread. Quic or any other ISP don't have any control over TES. Your previous ISP's PoP was also in Auckland so it would have been TES up to Auckland but then increased latency back down South as all traffic would have to go via Auckland.

It would have been interesting to compare Smokeping graphs of both providers if you had them.

Never had any issues with my original ISP so had no need to be running something like SmokePing for troubleshooting.

Opinions are my own and not the views of my employer.

michaelmurfy

meow
13579 posts

Uber Geek
+1 received by user: 10910

Moderator

ID Verified

Trusted

Lifetime subscriber

#3275396 26-Aug-2024 11:43

CYaBro: Never had any issues with my original ISP so had no need to be running something like SmokePing for troubleshooting.

Smokeping isn't just for troubleshooting, it's also great for monitoring.

But interesting how the latency improvement is only 2ms to Christchurch on your Smokeping from what I can see:

You should however investigate why IPv6 is now taking a scenic route (also from the history on your Smokeping IPv6 appeared to be working fine before?):

Delorean

673 posts

Ultimate Geek
+1 received by user: 343

ID Verified

Trusted

Lifetime subscriber

#3275455 26-Aug-2024 12:57

I've been following this thread and want to offer a different perspective. The internet has become an essential service, much like power or heating.

If a user repeatedly must adjust configurations at their ISP's request, spending significant time and effort with no tangible outcomes will be frustrating. I have seen posts on GZ dating back to March relating to the OP IPv6 and UniFi issues on Quic.

In @CyaBro's situation, latency and IPv6 problems on his UniFi equipment have been major concerns, especially when he is being told his network could potentially be the problem.

The discussion about providing more data to the Discord community or Quic seems moot, as the Quic network depends on Chorus, including areas with TES for routing without direct paths to a local BNG. Thus, 2D is a better choice for the OP due to their fibre ownership and BNG location in Dunedin.

Given his need for reliable service in a remote area, switching to 2D was wise. It’s great to see his issues resolved. His internal network was not at fault either, and we should all be pleased with this outcome.

Referral Link: | Quic Broadband (use R142206E0L2CR for free setup)

1 | 2 | 3