Disconnect and recconect every 10 mins exactly

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Virgil

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#320388 7-Aug-2025 19:00

Hi Guys, I've just churned to Quic, everything was automatic and super quick, but I've run into a problem.

Every 10 mins exactly, my IPV4 address will stop working - I am unable to ping IPV4 addresses, and whatismyipaddress.com shows "IPV4 not detected".

It stays disconnected for exactly 3 mins, the stays online for exactly 7 mins, then 3 mins down, the 7 mins up, like clockwork.

I purchased a static IP address.

The IPV6 address stays stable throughout and I can access IPV6 sites like Geekzone.

My router is a Fritz!box 7540 - the only wierdness when setting it up and swapping from Voyager was I had to select "Connect to a Cable Modem" rather than "Connect to external modem / router" as that option did not work at all.

The Quic Dashboard shows Connected Via DHCP and doesn't change during the outages.

I hope that's enough info for someone to help shed some light on the issue!

Cheers

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MaxineN

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#3400808 7-Aug-2025 19:13

Try PPPoE for IPv4 and see if the behaviour changes.

Also are we in Christchurch?

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Virgil

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#3400813 7-Aug-2025 19:36

I'm located in Rotorua, so a Chorus area.

I tried to set up using PPP, or at least I think I did. The Fritz box is a bit confusing, but I copied the settings exactly from the working Voyager PPP setup and turned off VLAN10 as required, and could not connect at all.

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MaxineN

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#3400814 7-Aug-2025 19:38

You'll need to wait until your lease expires (min 22 minutes) before you can authenticate with PPP, should have mentioned this my bad.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Virgil

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#3400815 7-Aug-2025 19:41

Thanks, I'll try again shortly and report back

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michaelmurfy

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#3400827 7-Aug-2025 20:57

Yeah with the Fritz!Box definitely use PPPoE.

I always recommend everyone use PPPoE unless if their routers can’t route it for any reason.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Virgil

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#3401342 9-Aug-2025 21:25

So it seems by Fritz was on the fritz, I just could not get a PPPoE connection to work. I've dropped in another router I had - a Huawei B818 - and it connects over PPPoE perfectly. Now the only issue is that it appears to be a custom firmware that doesn't support IPv6, and also I can't set a custom DNS server (Pihole) for DHCP clients.

But I'm a step closer, now I'll find a better router.

Cheers for your help

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