How long does an ASAP connection take (Spark disconnected the in-laws 3 weeks early)

Forums › Vetta and Quic › How long does an ASAP connection take (Spark disconnected the in-laws 3 weeks early)

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#322723 16-Sep-2025 13:44

How long does Quic usually take to provision a new connection on Tuatahi/UFF?

Spark disconnected the in-laws 7 days after we gave them 30 days notice, because we ported their landline number away immediately. If you saw what they were spending on calls to mobile, you wouldn't have waited to port the landline number either...

ssamjh

358 posts

Ultimate Geek
+1 received by user: 174

ID Verified

Trusted

#3415368 16-Sep-2025 13:54

Because it's not Chorus it's not going to be super quick, but I'd suspect within a few days.

Whitianga, Coromandel - Quic Rocket1G - Ref (free setup): R893192EGADLZ

Smokeping: Quic / Voyager / Starlink

Coromandel Webcam Network

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#3415371 16-Sep-2025 14:03

Noting the above, have you raised a fault with Spark that the connect was disabled early?

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#3415382 16-Sep-2025 14:17

ssamjh:

Because it's not Chorus it's not going to be super quick, but I'd suspect within a few days.

mentalinc:

Noting the above, have you raised a fault with Spark that the connect was disabled early?

If by "raised a fault" you mean "spoken to a person at their callcentre who insisted that we'd ported the broadband away, and eventually said we'd get a refund on the final bill," yes. So probably not.

I'd rather sort the issue by switching to Quic, which we wanted to do anyway, than have to deal with that callcentre again.

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#3415386 16-Sep-2025 14:29

Fair call. make sense for sure.

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

ECHELON

9 posts

Wannabe Geek
+1 received by user: 7

#3415392 16-Sep-2025 15:08

If the LFC order has been placed with Tuatahi, you may or may not be able to call Tuatahi as customer facing and ask nicely if they may put it on their ASAP list of connections in which they may try to have it done by the end of the day, no guarantees. Wouldn't endorse this as they have a workload and queue of things to get through too, but asking nicely couldn't hurt. I know a number of frustrated and impatient people do not ask TFF very kindly, unfortunately.

TFF will give the order an Estimated RFS and endeavour to meet that otherwise.

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#3415422 16-Sep-2025 16:26

ECHELON:

If the LFC order has been placed with Tuatahi, ...

This is where the no-support-desk part of Quic feels less ideal :(

I should have put a note on the order. Too late now.

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

saf

221 posts

Master Geek
+1 received by user: 533

ID Verified

Trusted

Vetta Group

Subscriber

#3415446 16-Sep-2025 18:47

TFF is usually within a few days, however if required urgently, just reply to your order confirmation email and the provisioning team can try and nudge it along with TFF. 🙂

My views are as unique as a unicorn riding a unicycle. They do not reflect the opinions of my employer, my cat, or the sentient coffee machine in the break room.

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#3415467 16-Sep-2025 19:37

saf:

TFF is usually within a few days, however if required urgently, just reply to your order confirmation email and the provisioning team can try and nudge it along with TFF. 🙂

Thanks @saf - and for answering the same question in Quic Discord... I should have thought of replying to the email. I've got too used to web based ticketing systems...

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3415473 16-Sep-2025 20:26

For people reading this in the future... Do not give the 30 days notice. The large telcos will ignore instructions and screw it up.

Place an order and wait for the switch. When things are up and running, the losing telco should automatically close the account. Worst case you might have to pay a month, but don't lose service.

Also, I ported two accounts away from 2degress. I didn't give notice and the accounts were automatically closed as expected. Other telcos my vary.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

coffeebaron

6304 posts

Uber Geek
+1 received by user: 3566

Trusted

Lifetime subscriber

#3415475 16-Sep-2025 20:34

The issue will be "ported the landline away". This typically has the immediate effect on Spark that it cancels the broadband at same time.

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

boosacnoodle

1269 posts

Uber Geek
+1 received by user: 855

#3415483 16-Sep-2025 21:14

How bizarre that this is not largely automated. Enable in Christchurch can have a new connection live within a few minutes.

Lego

Shop now for Lego sets and other gifts (affiliate link).

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#3415608 17-Sep-2025 12:56

Thanks to all who helped out with this, the connection is live!

nztim

4012 posts

Uber Geek
+1 received by user: 2710

ID Verified

Trusted

TEAMnetwork

Subscriber

#3415644 17-Sep-2025 16:29

coffeebaron:

The issue will be "ported the landline away". This typically has the immediate effect on Spark that it cancels the broadband at same time.

This is only true for copper, not wireless or fibre, the connection simply goes naked

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

deadlyllama

1283 posts

Uber Geek
+1 received by user: 476

Trusted

#3415801 18-Sep-2025 06:27

nztim:

coffeebaron:

The issue will be "ported the landline away". This typically has the immediate effect on Spark that it cancels the broadband at same time.

This is only true for copper, not wireless or fibre, the connection simply goes naked

My in-laws experience begs to differ. No copper, voice was provided via the ONT.

freitasm

BDFL - Memuneh
80646 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3415823 18-Sep-2025 08:34

Again, telco incompetence, or CSR just couldn't be bothered doing the right thing and just disconnected the whole thing at once.

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.