Cant use usb port on brand new tv

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Tiger1970

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#102710 20-May-2012 18:40

i have a brand new sony KDL40EX520 tv which i purchased today. It is all setup and working except i cant watch movies off my external HDD using one of the usb ports on th tv. Th external HDD i have is a WD my passport 500GB. Any ideas why it wont work?

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#628004 20-May-2012 18:44

Does the TV recognise the drive?

What format are the movies in?

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tdgeek

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#628009 20-May-2012 18:49

Yes, you do need to give details. Saying its not working doesn't really help us to help you.

Does the WD lights flicker, indicating they are talking to each other?

Did you check any settings on the TV menu that may help turn it on, or use different methods of access?

Did you check the manual to see what compatibilties are required?

Tiger1970

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#628013 20-May-2012 18:53

thanks for the quick replys and yes when the device is plugged in the white light is solid it begins flashing and then goes solid after about 10 seconds. But no i cant see the device. I have just tried a flash drive and it works properly both are formatted to the same format movies are in avi

JimmyH

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#628015 20-May-2012 18:57

Did you check whether the USB port on the TV puts out enough power for a protable drive, or whether a drive with an external power source is required?

tdgeek

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#628020 20-May-2012 19:06

http://esupport.sony.com/US/perl/support-info.pl?info_id=799&mdl=KDL40EX520

Shows that DivX and Xvid are not supported, but it seems that NTFS isn't either, perhaps that is why you can see the likely to be FAT32 USB flashdrive, but not the likely to be NTFS external drive?

Dunnersfella

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#628036 20-May-2012 19:54

Odds on it will not support anything over 8GB, and, at the same time it won't support many codecs...
Why did you buy a Sony if you were after USB support?

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Radiotron

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#628060 20-May-2012 20:56

AFAIK the Sony TVs don't like NTFS formatted drives, and they are also very sensitive to current drain from USB, if more than 500mA (or a little less) they'll show an error message

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JimmyH

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#628069 20-May-2012 21:17

Bond and Bond are clearing out WD TV Lives for under $100. Rather than waste a lot of time fluffing around trying to kludge a fix together, I advise you to just buy one. They are pretty bulletproof, will support your drive (and you can connect two), are networkable, and support a far, far wider range of containers/codecs than the Sony.

Dunnersfella's point is correct - Sony is not a good choice if you want solid USB media support.

B1GGLZ

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#628072 20-May-2012 21:26

Try reading the iManual.
I think you will find that very little is supported via USB port.
File system needs to be FAT 12, 16, 32, or ExFat and only the following video file types are supported -
mts, m2ts, mp4, mpg, and wmv or asf.
You probably need external power for A HDD even if it will work. The manual indicates only cameras and ipods as external USB devices.
Much better to use a PC or Media Player via Network connection which seem to have much better file support. At least on my ex720 it does since I updated to latest firmware.

B1GGLZ

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#628073 20-May-2012 21:28

formatted to the same format movies are in avi

Sony can't handle avi files via USB.
Read the imanual.

Dratsab

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#628456 21-May-2012 16:53

As has already been said, Sony handles extremely little in the way of file formats. If you've a media extender, or a gamebox you can use as a media extender, use that.

You'll also find Sony doesn't support flash so although you'll be able to browse to sites such as TVNZ and TV3 you won't be able to stream any of the available On-Demand tv programs.

Edit: "sites" not "sights" :-)

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Goosey

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#628482 21-May-2012 18:10

I fully reccomend you read the manual or refer to www.sony.co.nz and follow the links/options to get you to the online manual.

For your particular TV;
Compatible USB devices/formats

Check the website below for updated information about compatible USB devices.
http://www.sony-asia.com/bravia/flash.html
USB viewer supports FAT12, FAT16, FAT32 and exFAT file systems.
USB playback of the following photo file formats is available:
- JPEG (JPEG format files with the extension ?.jpg? and conforming to DCF 2.0 or Exif 2.21)
- RAW (ARW/ARW 2.0 format files with the extension ?.arw?) (For preview only.)
- MPO (files with the extension ?.mpo?)
Only the panoramic JPEG files in the following horizontal/vertical sizes can be scrolled. (If the JPEG file is edited on a PC, etc., scroll may not be possible.)
- For horizontal scroll: 4912/1080, 7152/1080, 3424/1920, 4912/1920, 12416/1856, 8192/1856, 5536/2160, 3872/2160, 10480/4096
- For vertical scroll: 1080/4912, 1080/7152, 1920/3424, 1920/4912, 1856/12416, 1856/8192, 2160/5536, 2160/3872, 4096/10480
USB playback of the following music file formats is available:
- MP3 (files with the extension ?.mp3? that have not been copyrighted)
- WAV (files with the extension ?.wav?)
- WMA (files with the extension ?.wma?)
USB playback of the following video file formats is available:
- AVCHD (files with the extension ?.mts? or ?.m2ts?)
- MP4 (AVC) (files with the extension ?.mp4?)
- MP4 (MPEG4) (files with the extension ?.mp4?)
- MPEG1 (files with the extension ?.mpg?)
- MPEG2 (files with the extension ?.mpg?)
- DivX (files with the extension ?.divx? or ?.avi?)
- WMV (files with the extension ?.wmv? or ?.asf?)
Video files are located in the following folder structure (hierarchal position):
/AVCHD/BDMV/STREAM/00000.MTS
/PRIVATE/AVCHD/BDMV/STREAM/00000.MTS
/MP_ROOT/100ANV01/MAHA0001.MP4

Goosey

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#628483 21-May-2012 18:12

I also reccomend you download the software update.

As you can see below, its been updated as of last week !
System Software Update (Version PKG4.005GAA) For Asia Pacific16 May 20124.005GAA

www.sony.co.nz and follow the link/options to find your particular model. You will then find the software update and instructions on what to do.

Cheers & Good Luck.

Hobchild

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#628632 21-May-2012 22:33

My 2010 model has no trouble playing .avi from a 32gb flash drive. I would suggest it doesn't like NTFS (nothing much does). If you have access to a Mac you can format your external to FAT32.

Tiger1970

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#629044 22-May-2012 16:17

Thanks for all the replys. My tv does support avi video playback and my external HDD is already formatted to FAT32. The only way so far that i have been able to play movies is to connect my external HDD to my computer and stream them from there to the tv. I guess that will have to do for now until i can figure out why it wont work.

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