Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




11 posts

Geek


Topic # 109064 11-Sep-2012 19:00 Send private message

We were shopping for a TV and as we live rural online is the go.  We looked at a number of models and sites ending up at JB Hi-Fi.  I ordered and used my credit card, a day later I received an email informing me they needed address confirmation in the form on a bill or similar.  I thought was great security but ended up a pain as council changed our road numbering to fire numbers... one thing I had with my address was a bank statement showing our investment account but they wanted a full page scan and I was unwilling to send too much financial info to them, back to the start second thing I had still has old numbering..   bugger.  Cancelled order - back tot he start.

Called Wellington branch but the model we wanted was not in stock - ok no special trip required.

Ordered with my wife's details as we have a power bill with her name and our new numbering, all good I thought.  Bugger I had only sent the image with 3/4 of the page, I had not included the bottom empty space.  Send again with full page.  Wait, Wait, Wait - email to ask if what I sent was enough... "No we did not receive anything further"  forwarded original messages with images and Wait, Wait, Wait  - email to ask if what I sent was enough and no response, today I sent to them "Feels like the piss is being taken - please escalate to someone who gives a toss about service"

Am I alone in the lack of service?  This second attempt has taken 8 days and the first was I think was around 5.

We may have to arrange a trip into town and see what is available in person :)  Apologies for the rant!

W



Create new topic
3112 posts

Uber Geek
+1 received by user: 349


  Reply # 684593 11-Sep-2012 20:43 Send private message

Go into town and buy in person...
They probably don't want to pay the freight cost.

805 posts

Ultimate Geek

Trusted

  Reply # 684596 11-Sep-2012 20:44 Send private message

Dunnersfella: Go into town and buy in person...
They probably don't want to pay the freight cost.


Scratch that, go into town and buy from someone else.

 

 



805 posts

Ultimate Geek

Trusted

  Reply # 684599 11-Sep-2012 20:45 Send private message

Also if you are looking at a Sony their website will price match.



11 posts

Geek


  Reply # 685131 12-Sep-2012 17:57 Send private message

Quick update - after my last "polite" email my wife had a call saying that the issue is their systems being run out of Oz but they will dispatch our order today :) Price was right but even then I would have expected a little more customer service.

Thanks for the feedback provided

cheers

W

2090 posts

Uber Geek
+1 received by user: 848


  Reply # 685976 14-Sep-2012 13:01 Send private message

Yeah, would never ever buy anything large ticket from them Online.



After getting dicked around with CDs - delays, no updates, no response to emails.

My local store (Westgate) were SUPER helpful on the phone putting stuff aside and helping with pick up. Plus if anything goes wrong it's easier to return.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11


Pushpay named NZ Hi-Tech Company of the Year 2017
Posted 15-May-2017 09:59


Passive Optical Lan means fibre to the desktop
Posted 12-May-2017 17:09


Finalists Named for 2017 CIO Awards
Posted 11-May-2017 20:00


Exhibition to showcase digital artwork from across the globe
Posted 10-May-2017 18:54


Accelerate 2017 to focus on navigating disruption with a design thinking mindset
Posted 10-May-2017 18:49



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.