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203 posts

Master Geek


# 132161 10-Oct-2013 22:03
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Hey guys, just thought id let you guys know, I think they have disappeared.

1 1/2 weeks ago I ordered a tv wallmount adapter from there website. 1 week and nothing had turned up. In the past 3 days I've rung 5 times, leaving 2 messages, emailed still no response.
Today I found a cellphone number on trademe and rung that - It rung but went to answer phone, which said I couldnt leave a message because the box was full.

Thinking I'm lucky I paid via paypal.

itsavy.co.nz seems they have a shop in CHCH

There postage was $4 cheaper then the other place I found....Shame, tv is still sitting on the floor.

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2785 posts

Uber Geek


  # 913451 11-Oct-2013 09:35
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"Their" shop looks more like a warehouse.

They're at 6 Caton Street in Sydenham if anyone is nearby and wanted to do a driveby to see if they're still trading but it sounds like they're probably not.

Other address is listed as 132 Wordsworth Street, Sydenham, one will be his home address probably.

http://www.business.govt.nz/companies/app/ui/pages/companies/2398268?backurl=%2Fcompanies%2Fapp%2Fui%2Fpages%2Fcompanies%2Fsearch%3Fmode%3Dstandard%26type%3Dentities%26q%3Ditsavy




791 posts

Ultimate Geek

Trusted

  # 913471 11-Oct-2013 09:48
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contact paypal....get your money back...normally that gets a very prompt response from the dealers....




 
 
 
 


488 posts

Ultimate Geek

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  # 913473 11-Oct-2013 09:51
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BinaryLimited: contact paypal....get your money back...normally that gets a very prompt response from the dealers....


+1.



2785 posts

Uber Geek


  # 913480 11-Oct-2013 09:56
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And sooner rather than later, you want your name as high up the list as possible if they have gone into receivership.




2540 posts

Uber Geek


  # 913493 11-Oct-2013 10:16
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Name sounds like they meant to be IT Savvy but couldn't spell... lol.



203 posts

Master Geek


  # 913665 11-Oct-2013 14:00
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I opened a dispute with PayPal yesterday, but I have to escalate it. Which might look bad if I don't give him any time to reply? I have 20days to escalate so figured a week would be fair



203 posts

Master Geek


  # 916287 16-Oct-2013 19:57
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Quick update,

recieved a email from paypal, they have refunded my money.
Still no word from IT Savy

Transaction complete

 
 
 
 


4 posts

Wannabe Geek


  # 916302 16-Oct-2013 20:37
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Very suspicious, I wonder if they are actually trading, or just a random bloke sitting at his computer pretending to be a business.


3g

329 posts

Ultimate Geek


  # 916312 16-Oct-2013 21:08
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I've purchased things (satellite dishes, cabling, HDMI cables) from them directly in the past and there were no issues at all.
But maybe something has changed?




203 posts

Master Geek


  # 916353 16-Oct-2013 22:48
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there has just been no response from any attempt to contact, so i think either something has happened to the person, or the business has gone.

2 posts

Wannabe Geek


  # 919223 21-Oct-2013 14:46
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With regards to Paypal both parties need to accept the refund so you received you refund because we allowed it, I do apologies to everyone for the lack of communication itSavy has there shop closed as we are concentrating on the more profitable side of the business and we have had some problems with our email again Sorry

2385 posts

Uber Geek

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  # 919272 21-Oct-2013 16:25
4 people support this post
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itsavy: With regards to Paypal both parties need to accept the refund so you received you refund because we allowed it, I do apologies to everyone for the lack of communication itSavy has there shop closed as we are concentrating on the more profitable side of the business and we have had some problems with our email again Sorry


Hi there

If you are not running any more I would suggest putting a note on your website saying this and making it so people cannot order anything from you any more.
Also you might want to contact your existing customers saying this as well.

You say you had problems with your email.. but from the Original Posted said you where non contactable via Phone as well.

Maybe you want to give people an contact phone number that gets answered/email address people can contact you one if they have any more issues regarding you closing shop.

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