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9 posts

Wannabe Geek

Topic # 13436 10-May-2007 11:17
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I have been experiencing issues with my Sky digital decoder for the last 12-18 months - intermittently to begin with, but now almost constant.

Many of the programs I watch are during the night or while I'm at work, so I book them on the EPG and record them to my HDD recorder.

In the past, about 10% of the time, when the start time arrived for the booked program, the decoder would change to the required channel, but 5 seconds later would change to the Preview channel. Since the channels all changed numbers, it happens almost every time, but now after changing to the booked channel, it will flick over to Sky Sports 1 or ESPN within 5 seconds.

The first time I rang Sky (over a year ago) I was told they would send a tech out to replace the decoder. As it was intermittent, I decided I couldn't be bothered taking the time off work, so declined. A couple of months ago, when it became more regular, I rang the, again and was told there was no point in sending a tech as it was a software problem that was being worked on - no resolution date known - live with it.

I left it until a couple of days ago, then rang them back to be told they could send a tech to replace the decoder - knew nothing of a software problem. Spoke to somebody else, who confirmed a software problem but said that most peoples decoders change to the Weather channel (like I care). She was going to get back to me, but so far I have heard nothing.

Basically, I want to get a feel for how widespread this issue is, before I ring them up again to demand action.

Also, I have seen discussions on satellite, and people being advised to select Optus D1 T5-L, but I don't have that option - mine is set to B1 T5L. How do I tell if my software is up to date?


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Uber Geek
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  Reply # 70123 10-May-2007 12:28
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this has been an issue for ages.  It used to be far more prevalent, with it changing to preview an awful lot.  This bug has been pretty much ironed out for me, but it still happens now and then.  I think a firmware upgrade about 4 months ago helped.

BTW i'm using one of those shiny new white STB's

9 posts

Wannabe Geek

Reply # 70738 15-May-2007 09:56
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I had a long phone call with Sky CSR's last night regarding this issue - can't get past first level support - and the bottom line is they know there is a software problem, they hope to have it fixed by October but they can't guarantee it.

They will NOT issue a credit as it is their contention that I am paying for pictures and they have provided that. The ability to book a program is a feature that is not critical. It was put to me that my only option if I was not happy was to cancel my subscription as they were not going to expend any effort in resolving the problem.

I think their attitude stinks. On top of this they have increased the subs again. I hope and pray that someday there will be decent competition for these robbers.



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  Reply # 70750 15-May-2007 11:54
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I think it's all their decoders. Usually have three news booked, lately after going to tv3 it switch's to sky 1.
A couple of months ago it was the preview channel it kept switching to.

As for it not being critical, it is if someone is not watching live and wishes to record more then 1 channel.

For one channel just leave decoder on that channel with nothing booked, as long as no power cut or software update then decoder will stay on that channel.

To see what software version

1. Press select

2 Use left or right keys to select spanner

3. Select diagnostics

Then software version should be displayed there with latest being 350.

9 posts

Wannabe Geek

  Reply # 70762 15-May-2007 12:27
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Yeah, I've checked the software version and it's 340. Don't know anything about the process so don't know whether it's normal to not have the latest or if there is a problem. I wouldn't expect any of the CSR's to know the answer.

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