Sky Digital - breaking up on TV1 / 2 / Prime *only*.

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martyyates

68 posts

Master Geek

#14991 30-Jul-2007 10:18

Hi all,
ongoing fault with our digital reception whereby TV 1, 2 and Prime suffer from intermittent poor reception - pixelation / freezing / loss of audio etc. As we know, they will charge a hefty fee to come out and within 10mins say it's not their problem....
I have checked and reseated all the connections through to the wall / cold restart / signal strength has been checked (good).

thanks,
Marty.

cyril7

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#80312 30-Jul-2007 10:32

When it is not suffering what is the signal strength and BER readings.

Cyril

martyyates

68 posts

Master Geek

#80341 30-Jul-2007 12:57

will take some readings and get back to you. The wife watches it not me!

Fossie

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#80378 30-Jul-2007 15:49

Lately on Tv one we have been having artifacts and the image freezing for half a second.

cyril7

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#80384 30-Jul-2007 16:00

TVOne and TV2 are on transponders to the upper end of the band, also in the past few days Sky have been bringing more Horizontal transponders online reading for tonights changeover. If you have noted described problems in the last few days then it may be that your LNB is slightly out of adjustment (skew in particular). Everything will change tonight, so the problem may go away or get worse, for most folk if your skew is slightly out then you will have problems while there are transmissions on both polarities simulateoulsy but will work perfectly fine once all transmission change to just Hpol latter tonight.

That said note the BER readings, if its not up in the ?E-07 then there is most likely a skew issue, if its still bad tomorrow after the changeover then you will need service call.

Cyril

Fossie

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#80385 30-Jul-2007 16:02

What time is the change over? 12am?

martyyates

68 posts

Master Geek

#80386 30-Jul-2007 16:04

Good stuff - thanks Cyril. I did see the outage notice Sky sent out: tonight from 0001 - 0400 I believe.