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73 posts

Master Geek


#152381 24-Sep-2014 19:14
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I am pretty sure my WD TV Live is about to give up the ghost.  It has been freezing up during playback of movies on a HD directly connected to its USB.  Also freezes during movies streamed from my Laptop via DLNA.  Remote is able to do nothing and the only way to get it to go again is to remove the power and restart it.

I have attempted a factory reset and the problem remains.  I am on the latest firmware.

Purchased 10 June 2012 so 2 years, 3.5 months old from Noel Leeming.(I have the receipt)

For an electronic device I feel I should have got more life than this.  Do anyone have an opinion if this should be replaced under the consumers guarantee act or do you think I have had a fair enough life with this WD TV Live?  I feel I am a little hard done by.

Patrick



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6018 posts

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  #1136904 24-Sep-2014 20:35
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I bought one of these in 2012 and mothballed it after 2 weeks - lousy hardware, bad user interface.
Read your post - dug it out of the cupboard and updated the firmware - still lousy hardware.
Have now binned it.
I don't fancy your chances with Noel Leeming unless you have an extended warranty.




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Ultimate Geek

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  #1136922 24-Sep-2014 20:55
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I had this issue a year ago but it resolved itself after a few days. How long had this been happening?
I'd be gutted if mine broke, an easy piece of hardware that my wife doesn't need instructions oh how to use

 
 
 
 


2681 posts

Uber Geek


  #1136954 24-Sep-2014 21:36
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I like mine, and would replace either of them (Live Hub in the living room, older Live in the bedroom) if they died. Yes, the menu system and remote on the older live are a bit clunky, but I've had 4 years of trouble-free use from the Live and 3 from the Hub.

 

 

Re: the freezing, one thought it is that it might be the files you are playing. I have had that behaviour from mine (both playing files off a HD and from my DVD recorder over DLNA). Turned out it wasn't the unit that was failing, it was entirely down to the files I was trying to play. The WD units choked on anything recorded off Freeview - turns out they don't support, and *really* don't like, the HE-AAC v2 audio codec that NZ Freeview uses. So, as a suggestion, try it with something a bit more plain vanilla in format, and see if the issue persists.

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  #1137013 24-Sep-2014 22:35
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Sideface:
I don't fancy your chances with Noel Leeming unless you have an extended warranty.

Extended Warrantees are a rip off and unnecessary. Goods are covered by the CGA and the retailer must comply with the CGA.

1960 posts

Uber Geek


  #1137016 24-Sep-2014 22:38
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JimmyH:  The WD units choked on anything recorded off Freeview - turns out they don't support, and *really* don't like, the HE-AAC v2 audio codec that NZ Freeview uses. So, as a suggestion, try it with something a bit more plain vanilla in format, and see if the issue persists.

If that's the case then they're not fit for the purpose and shouldn't be sold in NZ and you could get a refund under the CGA.

272 posts

Ultimate Geek


  #1137032 24-Sep-2014 23:18
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B1GGLZ:
JimmyH:  The WD units choked on anything recorded off Freeview - turns out they don't support, and *really* don't like, the HE-AAC v2 audio codec that NZ Freeview uses. So, as a suggestion, try it with something a bit more plain vanilla in format, and see if the issue persists.

If that's the case then they're not fit for the purpose and shouldn't be sold in NZ and you could get a refund under the CGA.


Not necessarily. If the audio codec is not supported by the device or specifically, not listed on the supported file formats list for that device then a refund under the CGA may not apply.

If...

 

     

  1. The specs/documentation/manual does list a specific file format that does not work with the device;
  2. That the specs/documentation/manual lists that video/audio recorded by NZ Freeview STBs is supported;
  3. The customer specifically asked the sales person that they wanted to use the device to for <insert video or audio file type here>, and the sales person has said that the device supports that file type but it doesn't;

 

Then the device is not fit for purpose and should be refunded under the CGA. 

2681 posts

Uber Geek


  #1137035 24-Sep-2014 23:28
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I suspect that if it is the issue with Freeview codecs and not the hardware that is the issue in the OP's case, then the CGA may be a fairly long shot.

 

 

 

No media player supports all possible audio and video codecs out of the box, nor can they. The Lives aren't sold as freeview playback devices, and the box clearly lists the codecs that are supported - and HE-AAC v2 isn't one of them.

 

 


 
 
 
 


272 posts

Ultimate Geek


  #1137038 24-Sep-2014 23:34
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I've get one of these and have had it for nearly 5 years. Bought it from Noel Leemings as well. The only problem I've had with mine is the occasional freeze from not using it. A quick reboot and it's back to life. I haven't had any issues and we watch high quality or 3D bluray movies on ours. We stream via ethernet from network shares and have only watched a couple of things via the USB port. I recently installed the WDLXTV firmware on it without any issues. 

Have you tried a different USB stick or hard drive? DLNA can be a bit flaky at the best of times. Are you streaming over WiFi?

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  #1137098 25-Sep-2014 08:44
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JimmyH: I suspect that if it is the issue with Freeview codecs and not the hardware that is the issue in the OP's case, then the CGA may be a fairly long shot. No media player supports all possible audio and video codecs out of the box, nor can they. The Lives aren't sold as freeview playback devices, and the box clearly lists the codecs that are supported - and HE-AAC v2 isn't one of them.

Well that solves one problem. They are clearly not suited to playback of Freeview recordings so don't buy one if that's what you want to use it for. They are not fit for that purpose but perfectly OK for everything else so yes, a CGA claim would surely fail. Basically, read the fine print and buyer beware.

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  #1137106 25-Sep-2014 08:57
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I've had one for about 4 years .  The only problem I get is about once a week or so  I have to do a power off at the wall otherwize it will refuse to play some files.    The Apple TV box will do the same  and not connect to the Play store intermittently  and it gets fixed the same way..




Regards,

Old3eyes


1960 posts

Uber Geek


  #1137123 25-Sep-2014 09:21
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old3eyes: I've had one for about 4 years .  The only problem I get is about once a week or so  I have to do a power off at the wall otherwize it will refuse to play some files.    The Apple TV box will do the same  and not connect to the Play store intermittently  and it gets fixed the same way..

Must be something to do with Media Players. My A C Ryan freezes during boot-up about once in every 15. No apparent reason and is only fixed by removing the power and doing a cold boot. Other than that it's been a perfect device for years. Always plays all my Freeview recordings on the PC via my network with no problems.

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Geek


  #1137291 25-Sep-2014 11:15
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Good day Patrick.

There's a number of things that can freeze the device. One possibility would be DLNA polution on the network. WDTV Live is a DLNA renderer. Meaning a DLNA server can take control of the WDTV Live and use it for playback. If there's a problem with one of these servers, it can crash the WDTV Live.

Do you have the same issue when you play files from other USB?

Did you try different pen drives, or at least one that you've used earlier to successfully update the firmware?

Let us know how it goes. Cheers!



73 posts

Master Geek


  #1137353 25-Sep-2014 12:23
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There are a few suggestions in here for me.  I will need to have a little play on this tonight to see how I get on.

Thanks
Patrick

396 posts

Ultimate Geek


  #1137496 25-Sep-2014 13:54
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I had the same issue. Video freeze during play, from either USB or NAS. Also it often doesn't turn on with remote, had to unplug the power adapter

I was 1 step from returning it

But it was resolved by rolling back the firmware.

http://wdc.custhelp.com/app/answers/detail/a_id/5860/~/how-to-roll-back-the-firmware-on-a-wd-tv-live-hub-media-center,-wd-tv-live

I rolled back to 2.01.86, video no longer freezes, and device turn on with remote. The later could be related to the power saving setting.

Many ppl seem to have issues with the latest version 2.02.32

If your issues only started recently, then I'd suggest you try rolling back firmware first.



73 posts

Master Geek


  #1137521 25-Sep-2014 14:23
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I will definitely try this as it is a new issue that surfaced in the last few weeks.

Patrick

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