Freeview EPG issues

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taylorjamesbarr

32 posts

Geek

#160445 6-Jan-2015 23:15

Hi all, I bought a new TV two weeks ago and seem to be having an issue with the EPG.

When I am on a TVNZ based channel, I go into the EPG and it displays correct information for all channels.

When I change to TV3 or any MediaWorks broadcasted channel, I get the incorrect information as displayed below:

I've factory reset and retuned my TV countless times. Still not working properly.

Wondering if anyone can help, please!

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4101 posts

Uber Geek

Subscriber

#1209632 7-Jan-2015 07:25

I cant recall if it was that way last night - but on monday it looked like mediaworks (TV3/4 etc) had no guide information showing.
So its not likely to be your TV.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

taylorjamesbarr

32 posts

Geek

#1209634 7-Jan-2015 07:51

I just plugged in my old TV with Freeview HD built-in and it has the same issue. My friend is also experiencing the same fault.

I emailed Freeview directly but as usual they told me to contact Mediaworks. Any thoughts on how to bring this to their attention?

robjg63

4101 posts

Uber Geek

Subscriber

#1209638 7-Jan-2015 07:57

Probably http://www.mediaworks.co.nz/TV/ContactUs.aspx
Worth giving them a call or email

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

Cloudy

150 posts

Master Geek

#1209657 7-Jan-2015 08:41

I also see that the guide appears only to go up to Sunday at the moment for all the channels.

Kiwibro

69 posts

Master Geek

#1209877 7-Jan-2015 13:16

Hi, I have a similar issue. My EPG via EPG collector in Media center stops at midnight sunday. Will keep an eye on this post.

Regards

Amosnz

567 posts

Ultimate Geek

Lifetime subscriber

#1209912 7-Jan-2015 13:50

My NAS-based DVBLink install gets the guide information from http://epg.org.nz/freeview.xml.gz which also doesn't show any data after midnight Sunday.

Speedtest

Kiwibro

69 posts

Master Geek

#1210235 7-Jan-2015 23:01

Amosnz, do you use EPG collector to load the EPG? I tried changing my EPGC configuration to Hamilton and got some channels through to the 15th. The end date for all channels was the 15th. When I change back to Te Aroha I am stuck with a guide that runs out on Sunday. Do we have any alternative if our guide data stops on Sunday 12.00?

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taylorjamesbarr

32 posts

Geek

#1210241 7-Jan-2015 23:11

So I got an update from Freeview:

Kiwibro

69 posts

Master Geek

#1210317 8-Jan-2015 07:01

Is anyone's EPG up and running yet? My one is still finishing up Sunday. That's good news that there was/is some kind of glitch.

Amosnz

567 posts

Ultimate Geek

Lifetime subscriber

#1210380 8-Jan-2015 09:59

Kiwibro: Amosnz, do you use EPG collector to load the EPG? I tried changing my EPGC configuration to Hamilton and got some channels through to the 15th. The end date for all channels was the 15th. When I change back to Te Aroha I am stuck with a guide that runs out on Sunday. Do we have any alternative if our guide data stops on Sunday 12.00?

No I dont use EPG Collector, I just pull the zipped XML file from the earlier link as an EPG source in DVBLink.
I dont know who or how that file is created, so I sure hope it corrects itself sometime today.

Speedtest

Kiwibro

69 posts

Master Geek

#1210829 8-Jan-2015 21:56

How did you go taylorjamesbarr? I now have my 7 days epg back so maybe all back to normal. Thanks for chasing up freeview

taylorjamesbarr

32 posts

Geek

#1210935 9-Jan-2015 09:00

Still having issues but slightly different. The EPG this morning when loading it on a Mediaworks channel shows guide info for 2pm this afternoon on the now/next page.

Stupid thing.

Amosnz

567 posts

Ultimate Geek

Lifetime subscriber

#1210973 9-Jan-2015 09:44

My guide problem has now been corrected too.. Thanks!

Speedtest

Kiwibro

69 posts

Master Geek

#1211110 9-Jan-2015 13:30

I MANUALLY RUN EPG collector yesterday which took my guide to Thursday midnight but when it run last night on a task schedule it did not update to Friday as usual. I am suspecting the EPG data may be sent every few days instead of every day.

taylorjamesbarr

32 posts

Geek

#1211213 9-Jan-2015 15:31

IT'S FIXED! The guide is finally working as it should.

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