It's hard to keep calm

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alisam

878 posts

Ultimate Geek
+1 received by user: 83

#174991 12-Jun-2015 21:56

Just bought a Logitech Harmony Smart Control.
It is replacing a Logitech Harmony 600. because I have an Amazon Fire TV.
The 600 was OK but (naturally) would not control, the Amazon Fire TV box.

Bottom line is that I cannot do anything with the Smart Control.

There is NO help button.

I have had at least 4 Harmony Remotes and this is the most perplexing.

I have gone through the 'wizard' for:
1) Watch TV via NZ, Tivo (HDMI 1)
2) Watch 'others' e.g BBC, Netflix, Plex (HDMI 2)

I know all about my Inputs (HDMI1 and HDMI2) and what controls Sound (LG Soundbar) etc.

But I cannot get the Smart Control remote to do (sweet) anything.

Boy do I need to get this running ASAP. The wife is expecting one remote to control the universe.

Tips are most welcome.

PC: Dell Inspiron 16 5640 (Windows 11 Home), Dell Inspiron 7591 2n1 (Windows 11 Pro), HP ProBook 470G1 (Windows 10 Pro), Intel NUC7I5BNH (Zorin)
Net: Grandstream 1 x GWN7062 Router, 1 x GWN7665 Access Point
Storage: Synology DS216play NAS, 2 x 6TB
Media: 3 x Amazon FireTV. Echo, Dot, Spot
TV: 2 x Samsung H6400 55" LED TV, Panasonic TH-P50G10Z 50" Plasma TV
Mobile: Samsung Galaxy A52 5G
Wearable: Gear S3 Frontier

andrewNZ

2487 posts

Uber Geek
+1 received by user: 1461
Inactive user

#1323753 12-Jun-2015 23:37

So a bit of reading suggests this thing does everything via its hub.
Is said hub powered?
is said hub facing the IR devices it is meant to control? (I'm making the assumption it needs to be, i may be wrong)

You can see if a device is outputting an IR signal by watching it through a camera (a phone or ipad camera will do).

alisam

878 posts

Ultimate Geek
+1 received by user: 83

#1323809 13-Jun-2015 08:30

All solved.
The primary issue was that the wizard decided not to start the Tivo box and that it had to be started manually.
Without the Tivo being on I had no picture and nothing to control. Also, not having a Help button threw me.
I have never not had the Tivo being started when setting up other remotes.

First impressions is that the remote is good and the phone app is good.
I like the option of making changes via a PC and then using the phone to sync the new settings. Much easier than attaching a usb cable to the hub/remote.