Panasonic TV "crashing"

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MikeB4

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#180702 18-Sep-2015 14:26

We have a Panasonic 65" Plasma TV (P65VT50), recently it has been intermittently doing what I can only call is "crashing". The TV will suddenly not respond to the remote or the side panel buttons. The LED will flash indicating it is receiving and
instruction but the TV does not respond. The only thing we can do is power off at the wall and start again.

The TV has the latest firmware and has the following connected per HDMI....

Vodafone TV (T-Box)
Xbox One
Chromecast
It also is Internet connected per Ethernet.

The TV has exhibited this behaviour whilst using the T-Box, Xbox One and internal TV tuner. When this has occurred there has been no particular activity e.g changing inputs and the TV is at normal operating temperatures. We have not changed its
location, connected devices. The TV is approximately 3 years old.

Any ideas what could be causing this?

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#1389737 18-Sep-2015 14:54

does it have the latest firmware? maybe it has a bug in it?

MikeB4

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#1389745 18-Sep-2015 15:03

It has the latest firmware which has been installed for several months

Dunnersfella

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#1389808 18-Sep-2015 16:32

I'd begin by unplugging the Vodafone TV box and ensuring HDMI CEC is turned off on all other devices...

If you have no luck with that, try 'returning it to shipping condition', then, if you have no luck, send it to a service agent.

butlerboy

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#1389814 18-Sep-2015 16:52

Dunnersfella: I'd begin by unplugging the Vodafone TV box and ensuring HDMI CEC is turned off on all other devices...

If you have no luck with that, try 'returning it to shipping condition', then, if you have no luck, send it to a service agent.

This is what I'd be doing.

sbiddle

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#1389815 18-Sep-2015 16:57

The worst thing about having one of those TV's would be being told it's faulty and there are no spares available. I suspect it'll still be a little while before any TV on the market comes close to the picture quality of that!

JaseNZ

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#1389816 18-Sep-2015 16:58

You are not getting any of the red blinking light errors at all are you ??.

https://www.facebook.com/permalink.php?story_fbid=142643072450914&id=152918558086845

I have the exact same TV as you except the 55" version (fantastic tv's aye) , Mine did the same as yours once but has never done it again.

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MikeB4

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#1389819 18-Sep-2015 17:02

Presso: You are not getting any of the red blinking light errors at all are you ??.

https://www.facebook.com/permalink.php?story_fbid=142643072450914&id=152918558086845

I have the exact same TV as you except the 55" version (fantastic tv's aye) , Mine did the same as yours once but has never done it again.

No red blinking lights it was just nothing, completely frozen the only response to any button press was the Green LED on the front would flash

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MikeB4

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#1389820 18-Sep-2015 17:03

sbiddle: The worst thing about having one of those TV's would be being told it's faulty and there are no spares available. I suspect it'll still be a little while before any TV on the market comes close to the picture quality of that!

my fear exactly

MikeB4

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#1389822 18-Sep-2015 17:05

OK I have removed all connected devices and done a restore to shipping state. Re set up Network, tuning settings etc relabelled the inputs etc etc etc . I am now reintroducing each connected device one at a time and running for awhile to see if the problem continues.

MikeB4

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#1390180 19-Sep-2015 12:27

So far so good, no further crashes since reset, Still to reconnect the Xbox, I have the T-Box and Chromecast connected. I will connect the Xbox One tomorrow.

Quinny

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#1390963 21-Sep-2015 09:29

Glad going well so far. I have a 65 inch VT50 and VT60 and yeah nothing out yet to match these awesome TVs. Tho despair not the brand new Panasonic OLED TV due out in USA soon is getting some awesome press even if you will need $11000 US to buy one lolz.

Paul1977

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#1391719 22-Sep-2015 10:52

MikeB4: It has the latest firmware which has been installed for several months

Off topic, but I have the P55VT50 (same as yours but 55"). Did you just get the firmware through the TV menu? I don't recall ever having a firmware update available for mine, I don't suppose you could advise what firmware version you have installed?

Slighty on topic, I occasionally have the picture suddenly go garbled (and maybe make a noise), it does that for about 10 seconds then the TV auto-restarts and carries on as if nothing has happened. I think it's only ever done this while watching freeview.

Also, do any of the other VT50 owners have a faint (but permanent) channel 2 logo burned in? I'd still get this TV again, but would run 100 or so hours of run-in slides first thing if I could do it over.

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JaseNZ

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#1391722 22-Sep-2015 10:57

Paul1977:
MikeB4: It has the latest firmware which has been installed for several months

Off topic, but I have the P55VT50 (same as yours but 55"). Did you just get the firmware through the TV menu? I don't recall ever having a firmware update available for mine, I don't suppose you could advise what firmware version you have installed?

Slighty on topic, I occasionally have the picture suddenly go garbled (and maybe make a noise), it does that for about 10 seconds then the TV auto-restarts and carries on as if nothing has happened. I think it's only ever done this while watching freeview.

Also, do any of the other VT50 owners have a faint (but permanent) channel 2 logo burned in? I'd still get this TV again, but would run 100 or so hours of run-in slides first thing if I could do it over.

I have the same as you (except 55) and have updated the firmware once, was through the menu (tv is plugged into network). I purchased mine purely for the picture quality and have never used the apps or even the 3D aspect of the set. Would hate it if mine packed up.

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eXDee

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#1391760 22-Sep-2015 11:44

This is why i was reluctant to get a smart TV, i like the idea of the display being dumb as possible and connecting smart devices to it. Unfortunately fighting the tide never works though.

This amazing TV though isn't as full on smart OS as the current generations though. Hope it gets fixed.

Quinny

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#1391765 22-Sep-2015 11:53

Own 4 VT models (VT10, VT30, VT50 and VT60) and no burn in on any but then most of my watching is via the media server functions, Sky or channel surfing. I just love these TVs to bits. Also had none of the issues others are hitting. I normally check every few months for updates via tv think did last lot as Netflix came out so could add app but have not bothered with Netflix in the end.

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