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ignishin

91 posts

Master Geek


#196849 15-Jun-2016 11:32
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Hey Geekzone,

 

Having trouble figuring out if I should attempt to make a warranty claim on what I am experiencing with my Sony Bravia KDL-48W600B LCD TV.

 

I'm not a 100% sure I'd get anywhere. It's kind of one of those stupid faults that I notice but would be hard pressed proving it to someone else. I guess if I knew it could be a common thing with Sony's or any other LCD TV then I'd have more luck trying to explain it. It's a Sony Bravia 48" I got about 18 months ago. Great TV. However in the last couple of weeks the refresh rate seems to have dropped to the point where I avoid gaming on it now (console). Things have gotten 'blurry'. Noticeable trails and muddy visuals in games when panning in game etc.    It's only a 1080p/50hz panel so it's not super quick, but it has always been better than what it is, so I wasn't sure if this is something that can commonly happen with LCD's or if the cold weather is preventing the panel from warming up to a desired temp (I dunno, is this a thing? My house is really cold).   Is it something I just deal with or is it worth lodging a warranty claim?   Thanks heaps.


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MCONZ
72 posts

Master Geek


  #1572331 15-Jun-2016 12:53
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I would email Sony if I were you and explain the issues you are having. They will surely reply and advise you of possible options. Being only 18 months old, it should still be fixed or replaced at no cost to you, if there are issues that arise, mention the CGA.

ignishin

91 posts

Master Geek


  #1572333 15-Jun-2016 12:55
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Good idea _b

 

Thanks :)


 
 
 
 


Davy
193 posts

Master Geek


  #1572358 15-Jun-2016 13:08
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MCONZ: I would email Sony if I were you and explain the issues you are having. They will surely reply and advise you of possible options. Being only 18 months old, it should still be fixed or replaced at no cost to you, if there are issues that arise, mention the CGA.


Yes, good advice. In my experience Sony are a great company and are likely to stand by their product in this case.

ignishin

91 posts

Master Geek


  #1573402 15-Jun-2016 14:25
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Contacted support. 

 

lo-and-behold; have been asked to do a factory reset. Have yet to do this but I don't imagine it will do anything considering I have already tried almost every setting available to me.

 

Will give it a shot and will more than likely be back in touch with Sony Support tomorrow.


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