Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#20168 15-Mar-2008 11:21
Send private message

Parents-in-law moved to new place and had DSL, VoIP installed and working (thanks to Cyril7 for the great patch panel work there).

They asked Sky to send someone to install MySky for them. They used to have Sky Digital in the previous place, but wanted MySky to be able to record rugby matches, etc.

This guy from Aerial Master walked out of the job. He showed up and said the whole thing was too complicated and she should seek help from an installer company, not from a Sky installer.

What is going on here?

Could anyone please suggest an installer around Wellington/Whitby that could actually do the job?






Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
cyril7
9058 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #116792 15-Mar-2008 11:41
Send private message

Hi, exactly what was so complicated, was it just a MySky in the side lounge where the philips panel was, or something much more complex.

Cyril



freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#116795 15-Mar-2008 11:51
Send private message

I have no idea. I wasn't there and Julie simply says he looked at the TV and receiver, walked to the kitchen where the cabling is for the aerial, looked at the patch panel and said he couldn't or shouldn't do it.

I am calling the company now to find out more.




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #116798 15-Mar-2008 12:00
Send private message

Maybe he should have posted on GZ asking how to install MySky! We could have given him some tips! :-)



freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#116820 15-Mar-2008 14:35
Send private message

I've talked to someone at this company. She was really nice on the phone but it comes down to "it's a big job" - because there's a patch panel - and we have someone else that can install for you but it will be charged.

Also this person who can do it is only available in two or three weeks time.

Might have to call Sky and see if there's other company in Wellington who can install it for us.

There's nothing complex really. It's simply the case of attaching the phone wires to port 4 on the panel. But I guess it's not a "standard Sky" install and of course not coverd by whatever Sky pays for companies to install.

So I will end up calling Sky for this, otherwise discuss some options around here.

*sigh*





Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #116821 15-Mar-2008 14:38
Send private message

Just tell them you want Sky installed without the phone connected up. You can then connect this yourself.

Installers are going to have to start learning that in the real world patch panels and are recommend practice in a residential dwelling and structured cabling has been Telecom's recommended guidelines now for around 5 years. They should be trained on dealing with these - if Sky aren't ensuring their installers are trained to an adequate level they're going to face plenty of problems when they start running to people using VoIP installations..
 



freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#116824 15-Mar-2008 14:41
Send private message

So why the phone? Is it required for MySky?




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #116825 15-Mar-2008 14:42
Send private message

freitasm: So why the phone? Is it required for MySky?


Return path for PPV. And so it can phone home every so often and send your viewing habits back to Sky.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #116827 15-Mar-2008 14:43
Send private message

Which means no phoneline = no PPV... Not sure if they ever used PPV anyway.




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


sbiddle
30853 posts

Uber Geek

Retired Mod
Trusted
Biddle Corp
Lifetime subscriber

  #116829 15-Mar-2008 14:52
Send private message

But hooking the phone up to the MySky is only a 2 minute job for somebody afterwards. It's just the installer who obviously has no understanding of a patch panel didn't know what to do when he saw it, even with clear instructions!

BarTender
3606 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #116832 15-Mar-2008 15:21
Send private message

I would have thought that if you already had sky setup at the new house?  Then the phone line for Pay Per View (PPV) / MySky phoning home all the installer should need to do is remove the old box and put in the new one.  If there wasn't a dish on the house, or there wasn't a phone line directly next to where the STB was to go, then the installer would probably throw his hands in the air and go "too hard".  If there is already a dish + phone line then what is the problem?

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

  #116833 15-Mar-2008 15:23
Send private message

Thre wasn't a phone line next to the TV before. The owners probably had Sky but not MySky.




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


cyril7
9058 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #116838 15-Mar-2008 16:31
Send private message

I must admit I was surprised the other day concidering the features and detail of the house that it had no Sky. Its location is such that any terrestial reception would simply be bad to non existant.

I must say I am at a loss that a patch panel would throw someone, my only comment would be if that is enough to throw them then I would be wary of them installing a garden hose let alone anything else.

PPV will work with no phoneline, however you have to ring Sky to do the bookings rather than use the remote. There is a policy that all installs must have a phone line connected.


Cyril

BarTender
3606 posts

Uber Geek

ID Verified
Trusted
Lifetime subscriber

  #116847 15-Mar-2008 18:19
Send private message

cyril7: There is a policy that all installs must have a phone line connected.

Actually the Sky installers get paid more if they install a phone jack as well (I remember the installer getting very annoyed when I said I didn't want the phone line thankyouverymuch).  So regular Sky has no requirements, but mysky has a dependancy on the phone line so easier to just go with it if you are getting Sky installed with the intention of getting MySky.  Perhaps might be worth holding off until MySkyHD or whatever the HD version will be and get it then.....

cyril7
9058 posts

Uber Geek

ID Verified
Trusted
Subscriber

  #116849 15-Mar-2008 18:26
Send private message

The MySky HDi has an ethernet port aswell as a phone one, so make sure that line is ethernet capable for future features, ......ohhh, hope you have a patch panel/router there somewhere to support that!

Wags head in dismay.

Cyril

freitasm

BDFL - Memuneh
79250 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#116851 15-Mar-2008 18:42
Send private message

I just called the previous owners and they never had Sky there. So the installer was really complaining about having to pass the satellite cables through and the phone - too hard a job. Of course he recommended someone else that would do, for a fee. This someone else just happens to be a contractor of theirs.

Right. Calling Sky tomorrow to find someone else.




Please support Geekzone by subscribing, or using one of our referral links: Samsung | AliExpress | Wise | Sharesies | Hatch | GoodSyncBackblaze backup


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.