MySky installation

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freitasm

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#20168 15-Mar-2008 11:21

Parents-in-law moved to new place and had DSL, VoIP installed and working (thanks to Cyril7 for the great patch panel work there).

They asked Sky to send someone to install MySky for them. They used to have Sky Digital in the previous place, but wanted MySky to be able to record rugby matches, etc.

This guy from Aerial Master walked out of the job. He showed up and said the whole thing was too complicated and she should seek help from an installer company, not from a Sky installer.

What is going on here?

Could anyone please suggest an installer around Wellington/Whitby that could actually do the job?

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#116792 15-Mar-2008 11:41

Hi, exactly what was so complicated, was it just a MySky in the side lounge where the philips panel was, or something much more complex.

Cyril

freitasm

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#116795 15-Mar-2008 11:51

I have no idea. I wasn't there and Julie simply says he looked at the TV and receiver, walked to the kitchen where the cabling is for the aerial, looked at the patch panel and said he couldn't or shouldn't do it.

I am calling the company now to find out more.

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#116798 15-Mar-2008 12:00

Maybe he should have posted on GZ asking how to install MySky! We could have given him some tips! :-)

freitasm

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#116820 15-Mar-2008 14:35

I've talked to someone at this company. She was really nice on the phone but it comes down to "it's a big job" - because there's a patch panel - and we have someone else that can install for you but it will be charged.

Also this person who can do it is only available in two or three weeks time.

Might have to call Sky and see if there's other company in Wellington who can install it for us.

There's nothing complex really. It's simply the case of attaching the phone wires to port 4 on the panel. But I guess it's not a "standard Sky" install and of course not coverd by whatever Sky pays for companies to install.

So I will end up calling Sky for this, otherwise discuss some options around here.

*sigh*

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#116821 15-Mar-2008 14:38

Just tell them you want Sky installed without the phone connected up. You can then connect this yourself.

Installers are going to have to start learning that in the real world patch panels and are recommend practice in a residential dwelling and structured cabling has been Telecom's recommended guidelines now for around 5 years. They should be trained on dealing with these - if Sky aren't ensuring their installers are trained to an adequate level they're going to face plenty of problems when they start running to people using VoIP installations..

freitasm

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#116824 15-Mar-2008 14:41

So why the phone? Is it required for MySky?

sbiddle

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#116825 15-Mar-2008 14:42

freitasm: So why the phone? Is it required for MySky?

Return path for PPV. And so it can phone home every so often and send your viewing habits back to Sky.

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freitasm

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#116827 15-Mar-2008 14:43

Which means no phoneline = no PPV... Not sure if they ever used PPV anyway.

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#116829 15-Mar-2008 14:52

But hooking the phone up to the MySky is only a 2 minute job for somebody afterwards. It's just the installer who obviously has no understanding of a patch panel didn't know what to do when he saw it, even with clear instructions!

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#116832 15-Mar-2008 15:21

I would have thought that if you already had sky setup at the new house? Then the phone line for Pay Per View (PPV) / MySky phoning home all the installer should need to do is remove the old box and put in the new one. If there wasn't a dish on the house, or there wasn't a phone line directly next to where the STB was to go, then the installer would probably throw his hands in the air and go "too hard". If there is already a dish + phone line then what is the problem?

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#116833 15-Mar-2008 15:23

Thre wasn't a phone line next to the TV before. The owners probably had Sky but not MySky.

cyril7

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#116838 15-Mar-2008 16:31

I must admit I was surprised the other day concidering the features and detail of the house that it had no Sky. Its location is such that any terrestial reception would simply be bad to non existant.

I must say I am at a loss that a patch panel would throw someone, my only comment would be if that is enough to throw them then I would be wary of them installing a garden hose let alone anything else.

PPV will work with no phoneline, however you have to ring Sky to do the bookings rather than use the remote. There is a policy that all installs must have a phone line connected.

Cyril

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#116847 15-Mar-2008 18:19

cyril7: There is a policy that all installs must have a phone line connected.

Actually the Sky installers get paid more if they install a phone jack as well (I remember the installer getting very annoyed when I said I didn't want the phone line thankyouverymuch). So regular Sky has no requirements, but mysky has a dependancy on the phone line so easier to just go with it if you are getting Sky installed with the intention of getting MySky. Perhaps might be worth holding off until MySkyHD or whatever the HD version will be and get it then.....

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#116849 15-Mar-2008 18:26

The MySky HDi has an ethernet port aswell as a phone one, so make sure that line is ethernet capable for future features, ......ohhh, hope you have a patch panel/router there somewhere to support that!

Wags head in dismay.

Cyril

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#116851 15-Mar-2008 18:42

I just called the previous owners and they never had Sky there. So the installer was really complaining about having to pass the satellite cables through and the phone - too hard a job. Of course he recommended someone else that would do, for a fee. This someone else just happens to be a contractor of theirs.

Right. Calling Sky tomorrow to find someone else.

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