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Topic # 204919 22-Oct-2016 23:29
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HI all,

I have a problem with a projector that I just acquired as part of a house I just bought.
The projector is the Epson TW5200.
Problem is that the top of the image is lighter than the bottom half. In the bottom half, the colors appear darker and redder.

Anyone knows what this could be?


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241 posts

Master Geek
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  Reply # 1656612 23-Oct-2016 16:38
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Can be a number of things, but likely degraded components.
The non uniformity is the main clue, what mode are you in and have you tried different modes to see whether it gets worse or better?

How many hours are on it?

Masterpiece Calibration Ltd, isf certified



"I'm not a robot!"

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  Reply # 1656650 23-Oct-2016 17:29
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Hello there,

Appreciate your help!

I tried different modes but did not see much difference.
Lamp is at 223 hours, I was told it was changed recently.

I think the projector is 1.5 years old.



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Uber Geek
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  Reply # 1656653 23-Oct-2016 17:41
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Doesnt mean that it was a real lamp they put in, or that it is installed correctly.


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  Reply # 1656689 23-Oct-2016 19:48
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Yes, I understand that.
It seems strange to be a lamp problem though.
In any case I guess the first thing to do is change the lamp, or try to repeat the one installed, and then change it if the problem is still there.
Anybody knows a good store to get Epson lamps from? (ELPLP78)

Is there an Epson service center in Christchurch by any chance?

241 posts

Master Geek
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  Reply # 1656698 23-Oct-2016 20:11
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I'd start with Epson NZ, although you are technically the 2nd owner and warranty can be an issue they may provide some assistance with the right approach, especially with a diagnostic to the fault.

I might note the bulb may be the problem, on the other hand the bulb would cause RGB mis-tracking because of different performance between units, this is not the same and uniformity. Different modes would alter the RGB tracking, enough to highlight colour shifts and maybe highlight non uniformity, but I'm thinking this is to do with one of the filter blocks.

Another thought is dust, check the filter and see if it is dusty. If dust has got into the light path and onto the surfaces this can be a major cause of non uniformity. In this case the unit would need a service to remove the dust.

Masterpiece Calibration Ltd, isf certified



"I'm not a robot!"

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  Reply # 1657516 25-Oct-2016 15:30
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Thank you guys. Appreciate your help. 


I called up the service center here in Christchurch and I have to bring the projector in. 


I found out that it's very difficult to even find replacement lamps around in NZ. 









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  Reply # 1663120 3-Nov-2016 09:50
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Well, turns out that it's not fixable. So I need to look at another projector. :( 

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Ultimate Geek
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  Reply # 1663192 3-Nov-2016 10:56
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The TW5200 has a two year warranty in NZ - and you mentioned it is about 1.5 years old and it came with your house? Is it worth trying to get the original receipt or proof of purchase from the house vendor? Or even confirming with them where they purchased it so you can go to the store to get proof of purchase?


I just read through the Epson NZ Projector Warranty applicable to this model, and there is no specific clause stating the warranty only applies to the original purchaser.


If it can't be fixed, and you have proof of purchase less than two years ago, then Epson owe you a replacement.


Incidently I have this exact model at home. Mine is just over a year old, and if I was told it couldn't be fixed, I'd most certainly be demanding a new one.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

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