New TV won't connect to router but does to phone hotspot. Tips?

Forums › Home Theatre (including HTPC and EPG Collector) › New TV won't connect to router but does to phone hotspot. Tips?

Asmodeus

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#214620 21-May-2017 11:14

In laws bought a TV yesterday and was helping them set up but I couldn't connect it to the router. Interestingly the TV connected to my phones hotspot no problem. Other devices also connected to the router no problem. Saw online a popular fix was to set TV DNS to 8.8.8.8 but that didn't work. TV firmware is up to date.

Router is a Spark (Huawei) HG659B on UFB and TV is Samsung UA55KU6000. Signal is full strength where TV is. Router also has 5G you can connect to but no luck there either.

Any tips appreciated!

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#1785430 21-May-2017 11:53

Any chance you can use a LAN cable? Far more stable and just better

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Dunnersfella

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#1785432 21-May-2017 12:01

Step 1 : Update the firmware on the router.

Step 2 : Check the router is on a fixed channel for the 2.4gHz network (channel 1, 6 or 11).

Step 3 : Say stuff it and buy a Cat cable, use that to connect directly to the TV.

scuwp

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#1785434 21-May-2017 12:04

Take option 3 above. Sometimes wi-fi is just plain flakey have found it is simply a case that some devices don't get along very well.

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Dairyxox

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#1785440 21-May-2017 12:44

Try and set the wifi settings on your router to 20mhz only channel width, not 40 (or auto, or "20 & 40").

This limits the overlap (crosstalk) the surrounding channels have, plus improves device interoperability, at the expense of total bandwidth. It might help.

rugrat

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#1785443 21-May-2017 12:57

Do they have Sky connected to Internet?

I've found a way around it, but I've found that the Sky box can block other devices
From connecting,

When router gives sky box new IP number Sky box keeps it's first number it got from DHCP
Which can lead to IP conflict situations.

You could try turning the HG off and on, then retry TV.

JimmyH

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#1785467 21-May-2017 13:49

Ethernet over powerline, connected to the TV with Cat 5. That's what I have done, and it's much more stable and reliable than WiFi for streaming.

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Oblivian

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#1785486 21-May-2017 14:38

Mine have a mare with WPA2-AES vs WPA2-TKIP.

Try the other, some of the tvs are the dumb

freitasm

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#1785509 21-May-2017 16:02

Or perhaps the router only accepts connections from whitelisted MAC addresses?

So many things... If you get it right, great, otherwise, ethernet.

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Dunnersfella

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#1785519 21-May-2017 16:35

Also, check the firewall settings, a lot of ISP routers block as much as possible in their somewhat limited, yet well meaning way.

sbiddle

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#1785570 21-May-2017 18:54

I would offer some help but the second I saw Samsung TV and WiFi I left the room. I have spent literally hours and hours dealing with a customer who has multiple Samsung's connected wirelessly and they're seriously just a disaster.

WiFi on Samsung TV's is about as reliable as using a sieve as an emergency bucket. It simply does not work well.

If you can't cable it via Ethernet or Ethernet over Power I'd suggest buying a standalong wireless bridge.

sparky1685

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#1785608 21-May-2017 20:15

Check that the 2.4ghz wireless access point on the router is set to a channel between 1, 6 or 11, and isn't on Channel 13. 13 is legal to use in NZ but not some other countries, and some gear will refuse to connect on anything above channel 11.

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Batman

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#1785691 21-May-2017 22:43

ihave that tv but in 50". connects to everything in my house! 2.4GHz, 5GHz; phone, ipad, keyboard, sees my computer folders! i bet it's talking to the fridge right now.

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#1785692 21-May-2017 22:45

i'd say it's the router's fault

Kiwifruta

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#1786318 23-May-2017 06:32

Dunnersfella:
Step 1 : Update the firmware on the router.

Step 2 : Check the router is on a fixed channel for the 2.4gHz network (channel 1, 6 or 11).

Step 3 : Say stuff it and buy a Cat cable, use that to connect directly to the TV.

Totally support this post. That model of router has flaky WiFi on the older firmware, so update it. I just did this for a friend's router of the said model, WiFi connectivity went from frustrating to 'sweet'.

As many others have posted use cable where possible

WolfmanNZ

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#1786741 23-May-2017 13:55

sbiddle:

I would offer some help but the second I saw Samsung TV and WiFi I left the room. I have spent literally hours and hours dealing with a customer who has multiple Samsung's connected wirelessly and they're seriously just a disaster.

WiFi on Samsung TV's is about as reliable as using a sieve as an emergency bucket. It simply does not work well.

If you can't cable it via Ethernet or Ethernet over Power I'd suggest buying a standalong wireless bridge.

Glad mine works then! I was going to run a cable (which will be difficult) if needed to hook my Samsung back to the Fritzbox but its working fine on WiFi for now (touch wood)

We went like this. he went like that. I say "Where'd he go?" Hollywood says "Where'd WHO go?!"

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