Seems Samsung Smart TV WiFi Chip Has Failed.

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eracode

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#221436 10-Aug-2017 19:58

Our 26-month-old Samsung Smart TV has suddenly refused to connect to our WiFi and will not show any WiFi networks. Everything else WiFi-related in the house is working fine - including our other 5 year old Samsung Smart TV.

I've turned it off, waited, etc.

It seems the WiFi chip or whatever in this TV has failed. Is this a possibility or likelihood? If this is correct, I'm not sure how to proceed - it's outside warranty but presumably still within CGA.

Would appreciate comments and/or advice.

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cadman

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#1843761 10-Aug-2017 20:12

Quite possible if it's not even seeing the WiFi network. You should approach the retailer for a remedy. Let us know who they are and what they say so we can make our own judgements as to whether we'd want to deal with them ourselves in future based on their attitude.

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#1844881 11-Aug-2017 07:10

I'm surprised you even used WiFi as a solution - after dealing with an install where a customer wanted 35+ Samsung TV's connected to WiFi I'd never even contemplate using WiFi for a TV even to somebody I hated.

For the record there were 3 OOB failures from the TV's when they arrived where WiFi wouldn't work at all. The WiFi issues with Samsung (particularly where they'll connect and say they have no internet access) are an absolute nightmare.

eracode

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#1844976 11-Aug-2017 09:34

sbiddle:

I'm surprised you even used WiFi as a solution - after dealing with an install where a customer wanted 35+ Samsung TV's connected to WiFi I'd never even contemplate using WiFi for a TV even to somebody I hated.

For the record there were 3 OOB failures from the TV's when they arrived where WiFi wouldn't work at all. The WiFi issues with Samsung (particularly where they'll connect and say they have no internet access) are an absolute nightmare.

I'm surprised you don't take into account the fact that the TV is mounted in a spot where running a physical cable is totally impractical. I think most of us know that a cable is preferable but it's not possible here - WiFi is our only option. This sort of comment doesn't actually assist much. Until this glitch, the WiFi has given us great service for two years.

I called Samsung Service this morning and got fantastic service from them. The guy talked me through what I guess was a re-set and normal service has been restored. I know this is only simple phone instructions for a reset, but this is not the first time we have had great service from Samsung on a TV set. Last year they completely replaced the screen on our then four-year-old 60" Smart TV.

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sbiddle

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#1845102 11-Aug-2017 12:27

it's more the fact the WiFi is so problematic - I'm surprised you've managed to go so long without issues.

The internet doubled in size when people started complaining about Samsung TV WiFi issues!

scuwp

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#1845191 11-Aug-2017 13:58

After having our own Samsung TV WiFi issues, like @sbiddle says...it doesn't take much research to find plenty of evidence that Samsung TV WiFi is 'flakey' (technical term) at best.

"Impractical" doesn't = "impossible" - perhaps a re-think on cabling?

Can you organise a cable connection as a test to check it's just WiFi and not a wider network hardware fault?

I agree Samsung support is brilliant, and IME they acknowledge and stand by their CGA responsibilities. You may have to take it to a repair agent for testing but push the CGA route.

Sorry edited for one other thought...your router hasn't dropped one of it's frequency's has it? 2.4 or 5 depending on what hardware the TV has?

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eracode

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#1845216 11-Aug-2017 14:24

scuwp:

After having our own Samsung TV WiFi issues, like @sbiddle says...it doesn't take much research to find plenty of evidence that Samsung TV WiFi is 'flakey' (technical term) at best.

"Impractical" doesn't = "impossible" - perhaps a re-think on cabling?

Can you organise a cable connection as a test to check it's just WiFi and not a wider network hardware fault?

I agree Samsung support is brilliant, and IME they acknowledge and stand by their CGA responsibilities. You may have to take it to a repair agent for testing but push the CGA route.

Sorry edited for one other thought...your router hasn't dropped one of it's frequency's has it? 2.4 or 5 depending on what hardware the TV has?

Thanks but as mentioned above the issue has been resolved with the assistance of Samsung.

In our case, I could equally have used the word impossible re cabling - I did say "not possible".

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richms

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#1845354 11-Aug-2017 19:53

I find the wifi on my LG works perfectly for playing all the media I want. I had to nick its network socket to plug in a games console since that actually matters for latency.

Richard rich.ms

eracode

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#1845393 11-Aug-2017 21:24

richms:

I find the wifi on my LG works perfectly for playing all the media I want. I had to nick its network socket to plug in a games console since that actually matters for latency.

Yep - thanks Richard.

Although this has now been sorted, when it happened I was a bit lost and was looking for advice on a WiFi problem - not to be second-guessed on the merits of cable v WiFi.

Sometimes I just sit and think. Other times I just sit.