Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




2207 posts

Uber Geek
+1 received by user: 472

Subscriber

Topic # 221436 10-Aug-2017 19:58
Send private message quote this post

Our 26-month-old Samsung Smart TV has suddenly refused to connect to our WiFi and will not show any WiFi networks. Everything else WiFi-related in the house is working fine - including our other 5 year old Samsung Smart TV.

 

I've turned it off, waited, etc.

 

It seems the WiFi chip or whatever in this TV has failed. Is this a possibility or likelihood? If this is correct, I'm not sure how to proceed - it's outside warranty but presumably still within CGA.

 

Would appreciate comments and/or advice.


Create new topic
536 posts

Ultimate Geek
+1 received by user: 303


  Reply # 1843761 10-Aug-2017 20:12
Send private message quote this post

Quite possible if it's not even seeing the WiFi network. You should approach the retailer for a remedy. Let us know who they are and what they say so we can make our own judgements as to whether we'd want to deal with them ourselves in future based on their attitude.





"War is an ugly thing, but not the ugliest of things. The decayed and degraded state of moral and patriotic feeling which thinks that nothing is worth war is much worse. The person who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself."
- John Stuart Mill


25206 posts

Uber Geek
+1 received by user: 5042

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1844881 11-Aug-2017 07:10
2 people support this post
Send private message quote this post

I'm surprised you even used WiFi as a solution - after dealing with an install where a customer wanted 35+ Samsung TV's connected to WiFi I'd never even contemplate using WiFi for a TV even to somebody I hated. 

 

For the record there were 3 OOB failures from the TV's when they arrived where WiFi wouldn't work at all. The WiFi issues with Samsung (particularly where they'll connect and say they have no internet access) are an absolute nightmare.

 

 


 
 
 
 




2207 posts

Uber Geek
+1 received by user: 472

Subscriber

  Reply # 1844976 11-Aug-2017 09:34
One person supports this post
Send private message quote this post

sbiddle:

 

I'm surprised you even used WiFi as a solution - after dealing with an install where a customer wanted 35+ Samsung TV's connected to WiFi I'd never even contemplate using WiFi for a TV even to somebody I hated. 

 

For the record there were 3 OOB failures from the TV's when they arrived where WiFi wouldn't work at all. The WiFi issues with Samsung (particularly where they'll connect and say they have no internet access) are an absolute nightmare.

 

 

 

 

I'm surprised you don't take into account the fact that the TV is mounted in a spot where running a physical cable is totally impractical. I think most of us know that a cable is preferable but it's not possible here - WiFi is our only option. This sort of comment doesn't actually assist much. Until this glitch, the WiFi has given us great service for two years.

 

I called Samsung Service this morning and got fantastic service from them. The guy talked me through what I guess was a re-set and normal service has been restored. I know this is only simple phone instructions for a reset, but this is not the first time we have had great service from Samsung on a TV set. Last year they completely replaced the screen on our then four-year-old 60" Smart TV.

 

 


25206 posts

Uber Geek
+1 received by user: 5042

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 1845102 11-Aug-2017 12:27
Send private message quote this post

it's more the fact the WiFi is so problematic - I'm surprised you've managed to go so long without issues.

 

The internet doubled in size when people started complaining about Samsung TV WiFi issues!

 

 


2664 posts

Uber Geek
+1 received by user: 1131


  Reply # 1845191 11-Aug-2017 13:58
Send private message quote this post

After having our own Samsung TV WiFi issues, like @sbiddle says...it doesn't take much research to find plenty of evidence that Samsung TV WiFi is 'flakey' (technical term) at best.

 

"Impractical" doesn't = "impossible" - perhaps a re-think on cabling?

 

Can you organise a cable connection as a test to check it's just WiFi and not a wider network hardware fault?   

 

I agree Samsung support is brilliant, and IME they acknowledge and stand by their CGA responsibilities.  You may have to take it to a repair agent for testing but push the CGA route.      

 

 

 

Sorry edited for one other thought...your router hasn't dropped one of it's frequency's has it?  2.4 or 5 depending on what hardware the TV has?   

 

 

 

 





Always be yourself, unless you can be Batman, then always be the Batman





2207 posts

Uber Geek
+1 received by user: 472

Subscriber

  Reply # 1845216 11-Aug-2017 14:24
Send private message quote this post

scuwp:

 

After having our own Samsung TV WiFi issues, like @sbiddle says...it doesn't take much research to find plenty of evidence that Samsung TV WiFi is 'flakey' (technical term) at best.

 

"Impractical" doesn't = "impossible" - perhaps a re-think on cabling?

 

Can you organise a cable connection as a test to check it's just WiFi and not a wider network hardware fault?   

 

I agree Samsung support is brilliant, and IME they acknowledge and stand by their CGA responsibilities.  You may have to take it to a repair agent for testing but push the CGA route.      

 

 

 

Sorry edited for one other thought...your router hasn't dropped one of it's frequency's has it?  2.4 or 5 depending on what hardware the TV has?   

 

 

 

 

 

 

Thanks but as mentioned above the issue has been resolved with the assistance of Samsung.

 

In our case, I could equally have used the word impossible re cabling - I did say "not possible".


20058 posts

Uber Geek
+1 received by user: 3734

Trusted
Subscriber

  Reply # 1845354 11-Aug-2017 19:53
Send private message quote this post

 I find the wifi on my LG works perfectly for playing all the media I want. I had to nick its network socket to plug in a games console since that actually matters for latency.





Richard rich.ms



2207 posts

Uber Geek
+1 received by user: 472

Subscriber

  Reply # 1845393 11-Aug-2017 21:24
Send private message quote this post

richms:

 

 I find the wifi on my LG works perfectly for playing all the media I want. I had to nick its network socket to plug in a games console since that actually matters for latency.

 

 

Yep - thanks Richard.

 

Although this has now been sorted, when it happened I was a bit lost and was looking for advice on a WiFi problem - not to be second-guessed on the merits of cable v WiFi.


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

How Oppo shakes New Zealand’s phone market
Posted 22-Aug-2017 18:32


Recognition for top small business advisors
Posted 22-Aug-2017 17:23


OPPO R11 dual 20MP camera phone debuts in New Zealand
Posted 22-Aug-2017 15:45


Intel introduces new 8th Generation processors
Posted 21-Aug-2017 19:02


Trend Micro launches Home Network Security
Posted 21-Aug-2017 18:38


Avondale College students at top of Microsoft Office Specialist World Championship
Posted 21-Aug-2017 14:11


Garmin introduces inReach SE+ and inReach Explorer+
Posted 21-Aug-2017 14:05


Public Wi-Fi plus cloud file sharing
Posted 18-Aug-2017 11:20


D-Link NZ launches professional Wireless AC Wave 2 Access Point for businesses
Posted 17-Aug-2017 19:25


Garmin introduces the Rino 700 five-watt two-way handheld radio
Posted 17-Aug-2017 19:04


Garmin announces the Foretrex 601 and Foretrex 701 Ballistic Edition for outdoor and tactical use
Posted 17-Aug-2017 19:02


Brightstar announces new distribution partnership with Samsung Knox platform in Australia
Posted 17-Aug-2017 17:07


Free gig-enabled WiFi network extends across Dunedin
Posted 17-Aug-2017 17:04


Samsung expands with connect Gear S3 Frontier
Posted 17-Aug-2017 15:55


Fact-checking Southern Cross Next cable is fastest to USA
Posted 17-Aug-2017 13:57



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.