The repair agent in Auckland is Peter Elsey - elseyelectronics@vodafone.co.nz

You should email him and see if he can recommend anyone.

Theres an Onkyo/Marrantz team in CHC still - old Pacific telephones operation in Tuam st still operating

Not sure on their current name/contact details however but use to have a workshop out the back. Did a repair for me way back in 09 of a failing speaker no questions asked.

If its a new model, all good. But a mate got a quote on a 4yr old marrantz recently that died after plugging a live sky box into (lots of people striking it online, seems they dont have spike protection), and it wasn't cheap. So be prepared (unless its also one of the known to fail ones). 

When my TX-NR609 lost it's HDMi board (known failure), I contacted Avalon Audio in Auckland (are\were NZ import agents for Onkyo)

Even though the unit was 14 months old when the failure occurred and the unit had been purchased from JB Hi Fi and not Avalon Audio, instead of me having to ship the unit, they sent the replacement board to Cowan Audio Services in Wainuiomata. I dropped off the unit to him on a Saturday and collected the following week. That was a couple of years ago now, and the unit has performed faultlessly since.

Link below to Cowan Audio services

https://cowanaudioservices.co.nz/

Thanks for the responses all.

Its out of warranty and not one of the affected models with the known HDMI issue.

Peter Elsey referred me to Ashley at Computer Dynamics Ltd. CDL is also mentioned on Avalons web page regarding the Onkyo HDMI issues.

So as its out of warranty, I'm going to have a crack at it myself as long as the replacement board isnt too expensive.

Avalon is no longer the distributor, Computer Dynamics will be the place to go to for repairs (whether it's done by them or a service agent they know and trust).

Certainly don't send it to B&W Christchurch (now called OnlineHiFi) as they look after Denon / Marantz, not Onkyo.

Also, if the unit is as new as I think it is, I'm picking a CGA claim could be in your future...

Dunnersfella:

 

Avalon is no longer the distributor, Computer Dynamics will be the place to go to for repairs (whether it's done by them or a service agent they know and trust).

 

Certainly don't send it to B&W Christchurch (now called OnlineHiFi) as they look after Denon / Marantz, not Onkyo.

 

 

 

Also, if the unit is as new as I think it is, I'm picking a CGA claim could be in your future...

 

So it is. Here I was thinking they had taken on both roles down here now since it use to be B&W + Onkyo (initially how they both got back into mainstreams like noel leeming group some years back) Hate how importers/distributors do that.

https://cowanaudioservices.co.nz/

This is where I took my Denon that needed repairs. It took a while, but that was due to it having to go down to B&W in Chch and negotiating the fact that it failed only a month outside of warranty. All I did was provide proof of purchase and wait. Very happy otherwise.

Oblivian:

 

 

 

So it is. Here I was thinking they had taken on both roles down here now since it use to be B&W + Onkyo (initially how they both got back into mainstreams like noel leeming group some years back) Hate how importers/distributors do that.

 

B&W in Chch lost Onkyo around 2009? Maybe 2010?

You used to be able to read all about this on the Avalon blog...

Harvey's / Noel's bought from Avalon for a while, but eventually I believe things went a little sour and they moved to a direct-to-market / custom install / JB HiFi approach.

Good luck with this , I had the HDMI board fail on my Onkyo and Avalon sent me a replacement board that I assume had been reworked , it did not work at all , they said they would send another but never did . I contacted a local repair agent who said he was struggling to get these parts himself and the cost was going to be high so I gave up and replaced with a cheap Yamaha .

Yeah Ashley at CDL said these are expected in January. The price varies, but mine is going to be just under $300

My 626 is only just over three years old ( it was a runout special ) yours would only be about 2 years old, in which case it is still under warranty, unless you have done something dumb why not return it to where you bought it and get them to sort it, Four months for the part is not acceptable, you should ask for a refund under the CGA.

John

PS if you have done something dumb, let us know and we might be able to help you.

Hey John

No nothing dumb on my part (i dont think).

TBH i never checked the warranty for my specific model but noticed all the Onkyo's at JBHiFi have 1 year warranty, i just assumed mine was the same. Yes it is under 2 years old but the fault happened after we had a power cut last week during a lightning storm. A subwoofer and an HDMI matrix got taken out too. So im thinking this isnt a warranty issue.

You are correct, this would not be a warranty issue, if you have household / contents insurance this will be covered.

My concern is that it may be more than the HDMI board.

Saying that it might only be an ICP / fuse / resistor in one of the many power rails.

I have not pulled an amp apart in over 20 years ( gee I am getting old ) and we had no HDMI but there were sometimes over 20 power rails so 20 ICP's or fuses.

ICP = in circuit protection, this can come in many shapes, some look like SMD resistors, some look like small capacitors and some looked like an IC

John