We got a Samsung UA40K5500AS smart TV from Trustpower a little under a year ago. We've been experiencing issues which are gradually worsening:
- Sometimes the TV doesn't respond to remote control commands.
- Sometimes the internet-connected apps (Freeview, Spotify, Youtube) don't load at all, or take ages to load, or crash (screen goes black then goes back to TV).
- Sometimes the TV turns itself off.
We have fibre, and the TV is connected to WiFi, and is 3 metres away from the router. We are also troubleshooting regular WiFi disconnections on our smartphones, but this can't account for all of the TV's erratic behaviour.
Samsung told us to factory reset, but that hasn't fixed anything at all.
My question: is this fairly normal behaviour for a smart TV?