Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




103 posts

Master Geek
+1 received by user: 11


Topic # 229177 11-Feb-2018 10:21
Send private message

Hi all,

 

We got a Samsung UA40K5500AS smart TV from Trustpower a little under a year ago. We've been experiencing issues which are gradually worsening:

 

 

 

- Sometimes the TV doesn't respond to remote control commands.

 

- Sometimes the internet-connected apps (Freeview, Spotify, Youtube) don't load at all, or take ages to load, or crash (screen goes black then goes back to TV).

 

- Sometimes the TV turns itself off.

 

 

 

We have fibre, and the TV is connected to WiFi, and is 3 metres away from the router. We are also troubleshooting regular WiFi disconnections on our smartphones, but this can't account for all of the TV's erratic behaviour.

 

Samsung told us to factory reset, but that hasn't fixed anything at all.

 

 

 

My question: is this fairly normal behaviour for a smart TV?


Create new topic
3834 posts

Uber Geek
+1 received by user: 2181

Trusted
Lifetime subscriber

  Reply # 1955113 11-Feb-2018 10:23
One person supports this post
Send private message

3 Meters from the router away why are you not using Ethernet? And no it's not normal behaviour for a Smart TV

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

983 posts

Ultimate Geek
+1 received by user: 202


  Reply # 1955114 11-Feb-2018 10:30
Send private message

Might be normal for a Samsung one, haha.

 

But yeah complain to Trustpower/Samsung, have it swapped.

 

The WiFi issue might be to low quality router.





Help me by buying one of my classifieds so I can become a Geekzone Supporter.


 
 
 
 


3834 posts

Uber Geek
+1 received by user: 2181

Trusted
Lifetime subscriber

  Reply # 1955117 11-Feb-2018 10:35
Send private message

Try changing the Wi-Fi channel on the router and if you can't use ethernet to the TV make sure it's connected using the 5Ghz not the 2.4

 

Linux





Ex JohnR VodafoneNZ 17 years 4 days

BDFL - Memuneh
61796 posts

Uber Geek
+1 received by user: 12443

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1955120 11-Feb-2018 10:37
2 people support this post
Send private message
3425 posts

Uber Geek
+1 received by user: 483


  Reply # 1955164 11-Feb-2018 13:27
Send private message

Don't forget to check the router and TV are running the latest firmware.

 

If you're using HDMI CEC (Anynet+ on the Samsung) on ANY devices that are connected to the TV, turn that off. That could explain the TV powering down...


383 posts

Ultimate Geek
+1 received by user: 40


  Reply # 1956338 13-Feb-2018 13:51
Send private message

Hi a couple of things to try / think of:

 

Factory reset the TV - see what happens sometimes firmware updates can cause issues.

 

Your comment - '...Sometimes the TV doesn't respond to remote control commands...' , I wonder your TV is overheating maybe dust in the coolers etc.

 

 


261 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1956348 13-Feb-2018 14:11
Send private message

If its a smart remote try resyncing the remote to the tv

 

We have this problem every few months, where only the power button works on the remote.

 

 

 

https://www.samsung.com/us/support/answer/ANS00049119/


Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.