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Topic # 232060 27-Mar-2018 13:35
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Hi all,

So recently our 55" Samsung 4K TV was damaged - it now has cracks on the screen (which can only be seen when turned on) and the TV constantly reboots when switched on.  The cracks are limited to the very top left of the TV, and extend about 1/2 way down, and about 5-10cms towards the middle of the screen.

Anyone know if its possible to repair theses?  Even if the rebooting problem could be solved, that would be great!  The TV is not that old, I am pretty sure its this model.  Insurance doesn't cover the full value of the TV (different story, and lesson learnt on contents insurance!).

I am in Auckland is that helps.


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  Reply # 1984284 27-Mar-2018 13:47
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I am pretty sure that panel cracks are not repairable, ( unless its a glass screen rather than the panel,- but I'm fairly sure fewer and fewer manufacturing processes use a separate glass front these days)

 

 


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  Reply # 1984290 27-Mar-2018 14:15
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Probably find it's cheaper to replace than repair anyway.  Was it accidental damage or could it be argued it's a defect?

 

Also, what was the insurance issue?  I'm now concerned I might not be covered :)  Fill us in!


 
 
 
 


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  Reply # 1984300 27-Mar-2018 14:32
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Ok, so the insurance issue is easy - I have a 'basic' contents policy with Tower, and it has a $1000 per item limit.  Not something I thought about when setting it up, but I am in the process of changing policies as I have other equipment worth more than $1000.  Since the TV is $1800 and I have a $500 excess, I get $500 from my insurance.  So a $1300 'hole' in getting a replacement TV.

The damage was accidental, however since I still have the set, I wanted to explore getting it (at least) partially working.  If I could get it to turn on and not constantly reboot, that would be a win!

I am fairly sure the damage is not the glass as I remember checking it (the old 'run your finger over the cracked glass and see if it bleeds' approach) and, no blood.  And good point, I think a lot of modern sets have the glass bonded to the LCD (or is that just model phones????)


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  Reply # 1984512 27-Mar-2018 21:36
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Likely it is ready for recycling. The LCD glass sandwich has a diffuser and polarising layer bonded on to outer surface of the glass, that is probably why you don't feel sharp edges - in another life, the outer bonded layer would be nicked by thrown sharp objects, that didn't crack the glass behind it. "my TV has a bright spot" etc. I digress. Cracked panel = bin. Only exception would be a handful of models from a while back that had a "gorilla glass" sheet bonded to panel frame in front the of LCD sandwich and diffusers, they disappeared due to price point...


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  Reply # 1985213 29-Mar-2018 00:10
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timbosan:

 

Ok, so the insurance issue is easy - I have a 'basic' contents policy with Tower, and it has a $1000 per item limit.  Not something I thought about when setting it up, but I am in the process of changing policies as I have other equipment worth more than $1000.  Since the TV is $1800 and I have a $500 excess, I get $500 from my insurance.  So a $1300 'hole' in getting a replacement TV.

 

 

 

 

@timbosan Don't put your house and contents policies with different insurance companies. As they often have different definitions on what exactly gets covered under the house policy Vs the contents policy.

 

Also check to see if Tower still offer an excess option that they call "Excess Refund". It is in effect a no excess policy, but one that has a min claim amount. AFAIK no other insurance company offers that option.








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  Reply # 1986428 31-Mar-2018 16:39
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Aredwood:

 

timbosan:

 

Ok, so the insurance issue is easy - I have a 'basic' contents policy with Tower, and it has a $1000 per item limit.  Not something I thought about when setting it up, but I am in the process of changing policies as I have other equipment worth more than $1000.  Since the TV is $1800 and I have a $500 excess, I get $500 from my insurance.  So a $1300 'hole' in getting a replacement TV.

 

 

 

 

@timbosan Don't put your house and contents policies with different insurance companies. As they often have different definitions on what exactly gets covered under the house policy Vs the contents policy.

 

Also check to see if Tower still offer an excess option that they call "Excess Refund". It is in effect a no excess policy, but one that has a min claim amount. AFAIK no other insurance company offers that option.

 



Hi, the policies are both with Tower.  And thanks, I will check up on the Excess Refund thing!




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  Reply # 1986429 31-Mar-2018 16:41
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So, it seems from replies that the panel is not fixable, but what about the power on problem?

I just tried it again, and it seems (but hard to tell since it won't actually turn on properly) that that damage is limited to just the cracks, not an 'area' of the LCD.  So if I can get it turning on, I would be very happy.  Anyone know someone on geekzone who could do this (in Auckland)? Or else recommend a repairer?

I would rather not have to bin (I mean recycle, or can you even do that?) the TV.


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