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151 posts

Master Geek

# 252850 14-Jul-2019 07:18
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I am trying to connect a Panasonic TH-65FZ950 with my Onkyo Reciever (TX-NR609) via the HDMI ARC connection. It will play content connected directly via the reciever however as soon as I try to watch content directly via the TVs smart apps the sound cuts out and there is only a statically crackling sound. I have rest my reciever and tried all sorts of different settings with no luck, If I switch everything off and play something on the smart tv apps again it works but as soon as switch out and back again same problem. I tried another sound bar I had using arc and it was working fine so I am thinking there is an issue with the my receiver and it has not handling the ARC connection very well. Any idea out there?

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3594 posts

Uber Geek

  # 2276449 14-Jul-2019 18:24
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Yup - here's a thread about it...




Basically, Onkyo produced lemon AVR's for a bunch of years and then coordinated a warranty repair plan to put things right / avoid lawsuits in multiple countries around the world.


This has been stopped in some parts of the world (Europe for example), you'll want to chase the retailer you purchased your AVR from for some advice on how to proceed.



151 posts

Master Geek

  # 2276476 14-Jul-2019 19:40
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I had my reciever fixed under this extended warranty that Onkyo offered. Maybe the issue with the ARC connection goes back to when it was repaired


3594 posts

Uber Geek

  # 2276491 14-Jul-2019 19:48
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From memory they replaced the issue within the amp with the same TI chip that failed in the first place... sooooo I'm picking the issue is likely to return.

165 posts

Master Geek

  # 2276495 14-Jul-2019 20:11
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Good luck with Avalon , they took an age to respond to me , they sent out and HDMI board which had more issues than the original, after that they stopped responding all together . I re flowed the HDMI board which worked for a few more months then faulted again . Gave up and bought a Yamaha .

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