Upgrading to HDi question

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KellyP

1245 posts

Uber Geek

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#25483 22-Aug-2008 16:25

I currently have a HDi box and a MySky box

I upgraded from the Standard box to the HDi and kept the MySky for $49.

Question, lets say in a few months I want to upgrade the MySky box to a HDi as well, do I need to pay $599 or $49?

f1guy

38 posts

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#159062 22-Aug-2008 21:10

Hi,

When I asked about this they said it would cost $599 one off or $15 per month.

AncestralGeek

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#159082 22-Aug-2008 22:48

"f1guy: Hi,

When I asked about this they said it would cost $599 one off or $15 per month."

Hi figuy

Not 100% certain re your answer to James Bond. Do you have a standard Sky STB and a MySky unit as well. Your question to Sky was "what is the cost of upgrading the standard Sky STB to a MySky HDi and retain your current MySky unit". Their reply was $15.00 per month or $599.00 up front plus instalation of $49.00. Which is what I would have expected. Apologies for the long windeness but I am not sure if your answer refered to the above situation or to James Bonds situation which would appear to be a winner.

If I understand James Bond correctly the only cost of upgrading his standard Sky STB to MySky HDi was the $49.00 instalation fee. He definately is on a win here unless there is an unpleasent surprise to come when his next Sky A/c arrives and the $15.00 a month or $599.00 charge is on the bill.

f1guy

38 posts

Geek

#159140 23-Aug-2008 11:56

Hi,

I originally had a mysky1 and chose the multiroom installation for $49. If you want to upgrade the original mysky box as well they will charge you $599 as you can't get two boxes for the price of one. (unless you already had 2 mysky1 boxes in which case you could upgrade both).

Essentially what I am saying is any mysky decoder you have paid $599 for you could get upgraded for $49.

Drmchaser

8 posts

Wannabe Geek

#159198 23-Aug-2008 20:48

we updated hdi and keep our mysky going for multi-room. Cost was $49.00 for install and free multi-room for 4 months, then cost will be $25.00 for multi-room

cheers

mhz

42 posts

Geek
Inactive user

#159200 23-Aug-2008 21:24

Unfortunately you will have to pay $599 or $15 per month as if you did not own an old my sky box.

Sky told me that the $49 installation and replacement to HDi is only for the FIRST mysky box, and the second replacement would incur normal fees $599 or $15 per month.

However further argueing with sky and talking to their manager they allowed me to swap my second box and just pay the $49 fee. So you need to tell them straight up that its unfair to not allow the second box to be swapped and that if they are going to make you pay $599 or $15 per month to refund the $500 you paid for the old my sky a few years back etc.

AncestralGeek

91 posts

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Lifetime subscriber

#159206 23-Aug-2008 22:48

James Bond:
I currently have a HDi box and a MySky box

I upgraded from the Standard box to the HDi and kept the MySky for $49.

Question, lets say in a few months I want to upgrade the MySky box to a HDi as well, do I need to pay $599 or $49?

Drmchaser: we updated hdi and keep our mysky going for multi-room. Cost was $49.00 for install and free multi-room for 4 months, then cost will be $25.00 for multi-room

cheers

Both the above have achieved use of of a MySky1 and a MySky HDi for the cost of one MySky unit plus instalation. Now I understand James Bonds question.

Hopefully people will report back when the four months free multiroom is up as to whether there is an additional charge for the second MySky unit.