Upgrading to HDi question

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KellyP

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#25483 22-Aug-2008 16:25

I currently have a HDi box and a MySky box

I upgraded from the Standard box to the HDi and kept the MySky for $49.

Question, lets say in a few months I want to upgrade the MySky box to a HDi as well, do I need to pay $599 or $49?

f1guy

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#159062 22-Aug-2008 21:10

Hi,

When I asked about this they said it would cost $599 one off or $15 per month.

AncestralGeek

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#159082 22-Aug-2008 22:48

"f1guy: Hi,

When I asked about this they said it would cost $599 one off or $15 per month."

Hi figuy

Not 100% certain re your answer to James Bond. Do you have a standard Sky STB and a MySky unit as well. Your question to Sky was "what is the cost of upgrading the standard Sky STB to a MySky HDi and retain your current MySky unit". Their reply was $15.00 per month or $599.00 up front plus instalation of $49.00. Which is what I would have expected. Apologies for the long windeness but I am not sure if your answer refered to the above situation or to James Bonds situation which would appear to be a winner.

If I understand James Bond correctly the only cost of upgrading his standard Sky STB to MySky HDi was the $49.00 instalation fee. He definately is on a win here unless there is an unpleasent surprise to come when his next Sky A/c arrives and the $15.00 a month or $599.00 charge is on the bill.

So much to learn, so little time.

f1guy

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#159140 23-Aug-2008 11:56

Hi,

I originally had a mysky1 and chose the multiroom installation for $49. If you want to upgrade the original mysky box as well they will charge you $599 as you can't get two boxes for the price of one. (unless you already had 2 mysky1 boxes in which case you could upgrade both).

Essentially what I am saying is any mysky decoder you have paid $599 for you could get upgraded for $49.

Drmchaser

8 posts

Wannabe Geek

#159198 23-Aug-2008 20:48

we updated hdi and keep our mysky going for multi-room. Cost was $49.00 for install and free multi-room for 4 months, then cost will be $25.00 for multi-room

cheers

mhz

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#159200 23-Aug-2008 21:24

Unfortunately you will have to pay $599 or $15 per month as if you did not own an old my sky box.

Sky told me that the $49 installation and replacement to HDi is only for the FIRST mysky box, and the second replacement would incur normal fees $599 or $15 per month.

However further argueing with sky and talking to their manager they allowed me to swap my second box and just pay the $49 fee. So you need to tell them straight up that its unfair to not allow the second box to be swapped and that if they are going to make you pay $599 or $15 per month to refund the $500 you paid for the old my sky a few years back etc.

AncestralGeek

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#159206 23-Aug-2008 22:48

James Bond:
I currently have a HDi box and a MySky box

I upgraded from the Standard box to the HDi and kept the MySky for $49.

Question, lets say in a few months I want to upgrade the MySky box to a HDi as well, do I need to pay $599 or $49?

Drmchaser: we updated hdi and keep our mysky going for multi-room. Cost was $49.00 for install and free multi-room for 4 months, then cost will be $25.00 for multi-room

cheers

Both the above have achieved use of of a MySky1 and a MySky HDi for the cost of one MySky unit plus instalation. Now I understand James Bonds question.

Hopefully people will report back when the four months free multiroom is up as to whether there is an additional charge for the second MySky unit.

So much to learn, so little time.