EPG Collector installation error

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David2001

3 posts

Wannabe Geek

#267863 15-Feb-2020 03:24

I had been using EPG Collector V4.0. When I tried to install V4.3, the installation started normally, then a window appeared with the message "The older version of EPG Collector cannot be removed". Then the install stops and reverses. The old version has been removed with Geek Uninstaller. The registry has been cleaned with Ooregeditor. All references to EPG Collector and Geekzone removed. Now I don't have EPG Collector and no other version works. Any help would be appreciated.

Windows 7 Home Premium 64 bit.

SJB

2945 posts

Uber Geek
Inactive user

#2421299 15-Feb-2020 09:05

Does it appear in the list from Control Panel - uninstall?

The EPG Collector install doesn't do anything strange. It's a straightforward msi install.

freitasm

BDFL - Memuneh
79152 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#2421321 15-Feb-2020 09:42

Not directly to the EPG Collector but third-party uninstallers and registry cleaners cause more damage than good, usually. I wouldn't use these on a good Windows install.

David2001

3 posts

Wannabe Geek

#2421405 15-Feb-2020 13:27

The reg editor was a last resort; an effort to clear all traces of the original installation. I've been using Geek Uninstaller for several years without a problem. Something must have been corrupted when trying to uninstall EPG Collector V4.0. Newer versions (4.2 and 4.3) are somehow detecting V4.0 and won't install.

SJB

2945 posts

Uber Geek
Inactive user

#2421411 15-Feb-2020 14:03

You could always try using the zip rather than the msi for V040300.

David2001

3 posts

Wannabe Geek

#2421622 16-Feb-2020 01:55

Problem solved using system restore. The restore point was only 3 days old and I wasn't sure it would work. EPG Collector V4.3 successfully installed using the msi file.

Thank you for your replies.