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9 posts

Wannabe Geek


#268645 30-Mar-2020 13:38
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Hi,

 

 

 

I am having trouble playing Applet TV through a denon AVR X 2000 receiver. When I try to play Apple TV I get a"video format unsupported" message. Does any one have any suggestions.

 

Clive


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934 posts

Ultimate Geek


  #2450070 30-Mar-2020 14:12
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Yes, review the denon manual and make sure it is correctly configured for ATV outputs. Probably the denon is set to receive something ATV isn’t outputting.





BlinkyBill


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  #2450076 30-Mar-2020 14:19
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As above. Set everything to do with the hdmi to auto.

 

The AppleTV may warn you that you don’t have the correct thing set. From memory if you follow its advice and lose the picture, if you touch nothing, it will return to previous. (Sorry ATV not accessible at the moment so can’t confirm).





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9 posts

Wannabe Geek


  #2450151 30-Mar-2020 16:21
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Hi ,

 

Thanks for the advice. I have checked the Denon manual and the settings and evrything to do with HDMI is set to "Auto". Still not working.

 

Regards

 

Clive


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  #2450196 30-Mar-2020 17:43
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I've got x3000 with ATV to A1 sony so it should work.

What's complaining about video format ? The amp or tv?

I assume atv works fine when directly connected to tv with same cable?

Can you get atv desktop to display ? YouTube?

934 posts

Ultimate Geek


  #2450218 30-Mar-2020 18:13
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I don’t think ‘auto’ is a universal panacea. I think you should check the atv to see what outputs are set to, and then make sure the denon is set to the same.

 

if you have for absolute certain not changed the atv defaults, change the denon to match the atv defaults.





BlinkyBill


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  #2450219 30-Mar-2020 18:14
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Is the Apple TV a new device in your system?

 

What model ATV do you have?

 

Have you swapped HDMI cables?

 

Does the ATV work when the amp is bi-passed and the ATV's HDMI cable is plugged directly into the TV?

 

Have you performed a factory reset on the amp or TV?




9 posts

Wannabe Geek


  #2452778 2-Apr-2020 09:38
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Hi ,

 

 

 

I have solved this in the short term by connecting the ATV directly to the TV (which works fine) for video and then connecting the ATV audio to the AV Receiver using an optical connection.

 

 

 

Thanks for your suggestions.

 

 

 

Clive


 
 
 
 


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  #2452826 2-Apr-2020 10:58
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Works but must be annoying.
When plugged via amp do you get apple tv desktop?



9 posts

Wannabe Geek


  #2452991 2-Apr-2020 14:43
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No just a siganl saying "unsupported video format"


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Uber Geek

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  #2453142 2-Apr-2020 15:57
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janiceandclivetaylor:

 

Hi ,

 

 

 

I have solved this in the short term by connecting the ATV directly to the TV (which works fine) for video and then connecting the ATV audio to the AV Receiver using an optical connection.

 

 

 

Thanks for your suggestions.

 

 

 

Clive

 

 

This could potentially be a recipe for mismatched voice/video...when the mouth doesn't quite sync to the audio, due to the separate feeds (Video/Audio). 

 

I've experienced this with my Sound bar when I had the old ATV3 plugged in via Optical to the Soundbar and the video via HDMI to the TV. Just couldn't deal with it, but now have a newer ATV4K, which is just connected to the TV via HDMI and TV to Soundbar by HDMI - all syncs well. 





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Uber Geek

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  #2453613 3-Apr-2020 10:51
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Which version of ATV?

 

I havent tried a encoded 4k stream via x3000 but based on when 4k protection was finalised and when the xx00 series amp came out I wonder if ATV outputing 4k might not be able to navigate the 4k bypass of x00 series amp.

 

mmmm I could try this by connecting a 4k blue ray player through the amp (bought in xmas sales but still in box - bought because my cheap bluray player is noisy as hell and annoys me)

 

 

 

Try turning off HDR from ATV if its on?

 

Upscaling turned off?

 

 

 

 


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Uber Geek


  #2454400 4-Apr-2020 14:10
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I'd definitely be turning of HDR and high bit-rate from the Apple TV IF it's one of the 4K models.

 

If it's an older 1080p Apple TV (the low profile ice-hockey puck size) version - then it's an amp / cable issue.

 

If it's the newer 4K model, it's most likely that your Denon simply can't handle the jandle.




9 posts

Wannabe Geek


  #2455215 5-Apr-2020 17:24
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Hi,

 

 

 

The ATV is the older 1080P hockey puck size version. I have changed the HDMI cable to a high speed one but no difference. The problem seems to be the amp not being able to process the ATV output signal.

 

Regards

 

Clive


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Uber Geek

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  #2455260 5-Apr-2020 18:43
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What have you tried to change with regard to video signal processing in AMP?

 

Is firmware on AMP upto date?

 

 

 

My x3000 has handled the ATV fine with no issues at all.

 

In fact we are impressed how good the 5.1 sound is watching apple tv series last night.


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