Plex Remote Access Woes - Orcon Fibre - NetComm Wireless

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rh2600

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#270522 13-May-2020 16:40

Hi all,

Just wondering if anyone else has come across issues trying to get Plex out passed the router to the real internet.

I am running Plex on my QNAP NAS with a static IP, and I cannot get remote access working really at all.

I have tried manually configuring for port 32400 as Plex suggest, and setting this up via NAT > Virtual Servers Setup on the router, but I still get an error when doing the check in Plex (well it shows green for 1 sec than returns to red/failed).

Does anyone else have Plex + Orcon working reliably for remote access I could rubber duckie this with?

Chur!

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#2482887 13-May-2020 16:42

do you have a public IP (Dynamic or static) address or are you on CGNAT?

pistol

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#2482897 13-May-2020 16:54

I would avoid exposing these types of services and instead use a VPN/Wireguard to connect that way.
Helps you avoid vulnerabilities from the services and means you to only need to have a single port open.

+ If you want a Plex alternative, take a look at Jellyfin. It's awesome free and opensource.

gregmcc

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#2482905 13-May-2020 17:07

rh2600:

Hi all,

Just wondering if anyone else has come across issues trying to get Plex out passed the router to the real internet.

I am running Plex on my QNAP NAS with a static IP, and I cannot get remote access working really at all.

I have tried manually configuring for port 32400 as Plex suggest, and setting this up via NAT > Virtual Servers Setup on the router, but I still get an error when doing the check in Plex (well it shows green for 1 sec than returns to red/failed).

Does anyone else have Plex + Orcon working reliably for remote access I could rubber duckie this with?

Chur!

It will be CGNAT, Plex used to work for me, but an ISP change killed remote access (they use CG NAT). Learn to live without remote access.

hio77

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#2482906 13-May-2020 17:09

i don't recall orcon doing CGNAT. @Sounddude would be able to confirm...

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

chevrolux

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#2482907 13-May-2020 17:11

How are you actually accessing Plex remotly?

Trying to just hit your public IP? Or using Plex Pass with it all linked through the account?

Mehrts

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#2482909 13-May-2020 17:11

The answer to my CG-NAT question which was asked directly to Orcon a couple of weeks ago was that they do not use CG-NAT.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

rh2600

55 posts

Master Geek
+1 received by user: 10

#2482911 13-May-2020 17:13

Jase2985:

do you have a public IP (Dynamic or static) address or are you on CGNAT?

I do not have a static IP from Orcon, I simply have the dynamic one - I'm not sure if it is truly public - the one my router and plex reports is also the same as what I see on 'whatismyip' type websites - does that make it public?

gbwelly

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#2482918 13-May-2020 17:25

There has been an interface bug for the last few months (across multiple updates) where the settings screen in Plex Server will show that it is unavailable externally. Only way to test is to turn off Wi-Fi on your phone and see if it works. It might be working fine.

DamageInc

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#2482921 13-May-2020 17:28

rh2600:

JHi all,

Just wondering if anyone else has come across issues trying to get Plex out passed the router to the real internet.

I am running Plex on my QNAP NAS with a static IP, and I cannot get remote access working really at all.

I have tried manually configuring for port 32400 as Plex suggest, and setting this up via NAT > Virtual Servers Setup on the router, but I still get an error when doing the check in Plex (well it shows green for 1 sec than returns to red/failed).

Does anyone else have Plex + Orcon working reliably for remote access I could rubber duckie this with?

Chur!

Silly question - even with the red remote access icon have you tried accessing from outside your network?

Reason I ask is my Plex shows a red no-go remote access yet my family and friends up and down the country access Plex every day no issues.

Just a thought

Pop! OS

DamageInc

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#2482922 13-May-2020 17:29

gbwelly: There has been an interface bug for the last few months (across multiple updates) where the settings screen in Plex Server will show that it is unavailable externally. Only way to test is to turn off Wi-Fi on your phone and see if it works. It might be working fine.

yep that’s the one

Pop! OS

surfisup1000

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#2482927 13-May-2020 17:32

In addition to any CGNAT issues, you may have an issue with DNS rebinding protection.

Google it..DNS rebinding plex

Depends on your router. I don't know if this is an issue for you but it gave me some problems on my fritzbox and I needed to configure the settings to allow Plex rebinding.

Dell

Shop now for Dell laptops and other devices (affiliate link).

nzkc

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#2482954 13-May-2020 18:00

With regards to the green tick. I often have to wait a bit for it to turn green. In the past I had chased changing settings when it was actually working and all I had to do was patiently wait!

As mentioned earlier, best way to check is to test with your phone. Wifi off, play something and make sure its using direct play.

Even when external access tick is not green you can still view remotely. The thing is it then goes via the Plex servers and you'll usually get a degraded experience (lower quality). Hence making sure its direct play with a phone.

With regards to ports... usually your Plex server will be listening on a random port. You will need to NAT 32400 to this random port. For example; my server is listening on port 13428. If your router support UPnP then this will auto forward 32400 to your servers port. If you want it to listen on 32400 thats fine, you'll still need to NAT it :)

rh2600

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#2482979 13-May-2020 18:21

Shucks I'm embarrassed... it works :-)

rp1790

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#2483029 13-May-2020 19:05

rh2600:

Shucks I'm embarrassed... it works :-)

I have two daughters that use my Plex from remote a lot. It may work from remote even with the Red Not available status but this is indirect access going through Plex servers where it is restricted to 1Mb/s or 2Mb/s for Plex Pass users and it will be transcoding the vids down to match that bandwidth restriction (and a much lower resolution).

I've had this issue for some time, used to work now it doersn't and it's not my setup, my ISP, Server version, router or anything, its Plex. If I get my daughters to connect direct to my public IP xx.xx.xx.xx:32400 (instead of going through plex.tv) it work's perfectly and without bandwidth restrictions, I can see in the Plex status and it does not transcode.

The red status means you cannot get direct access and it tranists through Plex's servers, not what you want done.

darylblake

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#2483038 13-May-2020 19:17

On orcon gig fibre. Its not CGNAT they have a real ip address (Dynamic by default).

You wont need static for plex.

I port forward publicIP:32400 -> 32400 on my internal plex lan.

Got remote users using it now.

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