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424 posts

Ultimate Geek

#27529 29-Oct-2008 19:03
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Hi there,

I am an existing Sky Digital subscriber and finally upgraded to MyskyHDI.

We previously had Sky Digital decoder in the lounge and with that install had downstairs wired, so we could watch sky in the bedroom.

Knowing that Mysky HDI does not do RF feeds to get the myskyhdi feed in the bedroom, we then decided to move our sky digital STB to our room and get multiroom.

Now moving this was free.  As it was already wired.  I thought it was going to be $49 like it said on the website, but that was only if they were going to have to wire it all up.  So we decided we wanted our daughters bedroom to get the sky feed too.

Shock horror, to get my bedroom where the stb is, wired to her bedroom, costs $160 for a 4 metre cable. I thought it would be 49$ like is says for an additional outlet to be wired.

No where on sky's website could I find $160.  Thinking back, I should have just bought the wire my self and do a DYI job.

The tech guy said, the 49$ is their old install price and it is now back up to $160.  But the website does not stipulate this astronomical jump in price.

So, I have paid $49 for Mysky HDI, and was prepared to only pay $49 to wire up my bedroom to my daughters bedroom.  But instead have had to pay a further $111 dollars for a less than 5 metre wire.

Shock horror.

Has anyone else been caught out like this?

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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352 posts

Ultimate Geek

  #174453 29-Oct-2008 20:22
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They usually (always?) tell you the cost when you book the job. If they didn't phone them, tell them it was advertised on their site at $49 and demand a credit.

424 posts

Ultimate Geek

  #174545 30-Oct-2008 08:29
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The thing is, if we hadn't already had upstairs lounge to our bedroom wired.  It would have cost $49.  But because it was already wired there was no charge for that. 

I can't recall if my partner said getting our bedroom wired to her bedroom was what we also wanted.  But I didn't think it would cost anymore than and extra $49.  Not $160.  There excuse is because it is to a 3rd tv.

But even so, no where on their website does it say third tv's cost 160$  And I think most people would assume, if they are getting an additional outlet for multiroom the install is $49 and for a third tv, logically people would assume another 49$.

But oh well, live and learn.  In 3 years when my son turns ten and he get's sky in his room, we will wire it ourselves.

"In the real world as in dreams, nothing is quite what it seems" - The Book of Counted Sorrows

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352 posts

Ultimate Geek

  #174551 30-Oct-2008 08:35
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Don't leave it at that. You should be able to have as many extra outlets as you like. It doesn't matter where the decoder is installed. Phone Sky and tell them you only want to pay $49. If you don't get any joy demand to speak to a supervisor. $160 to run a bit of coax is daylight robbery.

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Ultimate Geek

  #174567 30-Oct-2008 09:15
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I recently upgraded to MySky and had the decoder put in a different room - wasn't an easy install for the tech either and he was there for over an hour. I still only got charged $49.

I think someones having a laugh at your expense. Call them up and demand the refund and an explantion as to why this happened.

3316 posts

Uber Geek


  #174571 30-Oct-2008 09:31
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In my experience, the guys that come out to do your Sky install will also do private work. In this case, maybe having the 3rd room wired up wasn't part of your original deal with Sky?  Therefore, the price given to you was for work done "on the side" rather than subsidised by Sky?  If you didn't like the price, you should've said no and taken it up with Sky then.

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