MySKY HDi - New Card vs. Old Recordings

Forums › Home Theatre (including HTPC and EPG Collector) › MySKY HDi - New Card vs. Old Recordings

bmoses

37 posts

Geek

#27868 9-Nov-2008 17:12

I had to have my old Sky Card replaced yesterday, and now when I try and view older recordings I get the message that I can't view them because I was not authorised at the time of recording.

I understand the message, and Sky are going to get back to me with a fix. My question is - does anyone know if Sky can actually authorise my card to view these older recordings? I'm in the dogbox if not. Cheers.

manaia

272 posts

Ultimate Geek
+1 received by user: 11

#177047 10-Nov-2008 11:02

Sorry, you're in the dog box. The old recordings can only be decrypted by the old card.

allstarnz

1720 posts

Uber Geek
+1 received by user: 24

Trusted

#177450 11-Nov-2008 23:02

i would ring and complain to Sky, their system, they should have to fix it for you if they can.

bmoses

37 posts

Geek

#177652 12-Nov-2008 21:58

I've been told that the card is 'paired' to the decoder and there is no way of getting recordings back.

I know that we're told the recordings stay with the decoder and shouldn't be treated as permanent, but I wasn't told that a change of card would cause this.

Surely Sky has a master card that would get around this issue - seems like a pretty restriction system architecture if not.

I've asked them to find my old card (which wasn't defective).