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Forums › Home Theatre (incl HTPC) › Customer service good again


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Topic # 29649 14-Jan-2009 09:38
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Full credit to Dennis (The Store Manager) at St Luke Bond and Bond. After, I made a complain about my bad customer service experience at his store yesterday. He rang and made some very positive changes to fix the situation. I got upgrade to the newer model without extra charge and while I wait for the TV set to arrive, he has arrange to have a loan TV set for me to use. Well Done. Happy again.

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Reply # 189460 14-Jan-2009 10:34
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Great stuff Bond and Bond!  Good to see complaints being dealt with not only with an apology but with positive changes.

I know some staff at the St Lukes branch can be a little problematic to deal with. 

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