On the invoice, they have noted there is not surge guard (as I told him to not buy the monster one they were trying to sell him) and that the warranty will not apply.
They told him when he got the TV installed and put a surge guard on, give them a call and they will remove that remark. Appreantly 90% of their warranty returns are due to people not having surge guards (unlikely)
I got told the same thing when I bought my plasma from HN (same place as boss) but I already had protectors from my old TV.
How valid / legal is this?
I can understand if the TV is hit by a surge and doesn't work - but for other things like a fault on AV1 where there is a green line down the middle of the screen, I can't see them being able to argue it.
Like my old Samsung LCD - which they replaced without asking anything about a surge guard,. just have me a reference numbers, and told me to pick up a new one at Noel Leemings.
Is this just Harvey Norman trying to scare people into buying the monster guard, or is the warranty really not valid if you do not install a surge guard? (and would your insurance cover any surge related failure?)
How does that sit with the CGA?