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38 posts

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Topic # 51798 1-Dec-2009 10:12
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Via my brother.

"So my sammy tv has been at the shop getting looked at, It has a flicker. First the screen start to jump up and down then after a while the bottom of the screen fliclers up at the top. I rang the samsung help line, Told them the problem, Got a job number and told me some one would come round and look at it. I got a call later that day last Friday that they would be around to pick up my tv and take it away. I gave them a copy of a video file that I took of my tv showing the fault happening on HDMI - ps3 and component - wii changing between them to show the different inputs being selected. got a call to day they cant get it to fault with their test equipment (their one dvd player with hdmi out and their sky with hdmi out) Now they want me to provide my ps3 wii and computer that also faults when plugged in. so they can set it all up and wait to see if the problem occurs, Now I'm not to keen on handing over all my toys so they can play while testing for a fault that I have proven happens (my video) and also youtube links to other samsung tv doing the exact same fault. Now should I have to supply my own equipment for them to use to test for this fault (samsung told me on the phone that they do not supply their agents with test equipment and I should give them my consoles and computer so they can test for this so called fault that they can't find and if I don't the tv will be returned with a clean bill of health because the fault was not their when they looked at it). here is some links to what my tv is doing remeber it only happens after the tv has been on for a while and only turns up after you change from watching tv and go to play ps3 , wii or use the computer plugged in hdmi or component ports."

http://www.youtube.com/watch?v=xgl5F...layer_embedded
http://www.youtube.com/watch?v=9j9-zxgPJZQ&NR=1
http://www.youtube.com/watch?v=oDy6g6voQy8&NR=1

At this stage he thinks he will delete any credit info off one of the consoles and send it in. Sucks though. From what he says the phone line guys are still saying all three cables or devices are at fault and not the tv. It isnt as though he has asked for a refund because he has decided he doesnt like it. All he wants is for it to be fixed.

Anyone had similar issues. How do you get it fixed :(

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Uber Geek
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  Reply # 278188 1-Dec-2009 10:29
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It's a interesting dilemma, obviously they have tested standard devices (SKY, DVD player) and found no problem so you can see why they want to test with your consoles but you would think they would have a couple of consoles around themselves for testing.

If you are a member of www.consumer.org.nz I would contact them for advice. If not hit up your local http://www.cab.org.nz/

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Master Geek
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  Reply # 278701 2-Dec-2009 12:24
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Firstly, assuming you purchased the TV new from a retailer, why didn't you take it back to the retailer and make it their problem? Under the Consumer Guarantees Act, it's the reseller who must fix or replace the item, not the manufacturer.

Secondly, if the fault is fairly easy to reproduce, why not demonstrate it to the technician at your house? Ask their technician to bring your TV back to your place so you can show them the issue. Also ask them to bring a spare unit and cables. That way you can plug your gear into the spare unit and prove the issue is in the TV. Then tell them to take the TV away and fix it.

 
 
 
 


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Wannabe Geek


  Reply # 278816 2-Dec-2009 18:32
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The fault is easy to replicate but is intermittent. You have to watch normal tv for about a hour or so and then change over to use a gaming consol or computer. The hour or so is warm up time (get it nice and hot) as for why tell samsung I rang their help line and booked the job through them this keeps me in the loop. Been back in touch with the teche and he had just been told by Samsung they are going to replace the main board as this is a problem in other models of samsung tv this is the first time this has happened in NZ with this modle LA52A650.

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Master Geek
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  Reply # 278861 2-Dec-2009 20:30
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Oh sweet, good to hear they're playing ball! :)

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Wannabe Geek


  Reply # 279073 3-Dec-2009 16:14
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Rang tech to find out whats happening. Fitting new main board as I type and will test tomorrow should have back by next week. Sounds like my phone calls to samsung paid off and having the video to prove fault.

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Wannabe Geek


  Reply # 280761 9-Dec-2009 13:04
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Update. Tv is now back set up and running will post if any faults reoccur.

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  Reply # 280784 9-Dec-2009 13:41
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Good result!

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