Sky TV - name server error

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skyplonk

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#7075 16-Mar-2006 21:31

I have had sky digital now for the last year, and 2 days ago I started getting an error message when trying to watch certain channels, TV3, C4, NatGeo, Sky Movies 2 and a few others.

The message I get is

"This service is not surrently available, please select another channel and try again"
"Name Server Error"
"[TEC:0]"

Now, I have plugged 2 other decoders into my dish and they work fine. Both of the other decoders were Zentih. I have a Pace.

My decoder at their house still gives the same "Name Server Error"

Sky can not help me, and the only thing they want to do is send out somebody to swap decoders, and sting me $80 at the same time!

Has any one here got any ideas that I could try?

Thanks!
Skyplonk.

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#30893 16-Mar-2006 22:31

Forgive my ignorance (and not answering the question), but don't sky make you rent their decoders?

Which based on previous rental experience, if it breaks its generally the owners rather than the renters responsiblity?

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JohnPorter

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#30905 17-Mar-2006 02:19

Maybe you could take it in to them and swap it for free.

skyplonk

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#30910 17-Mar-2006 09:22

Tried to take it in. I was told that "We only exchange decoders for our UHF service, we need to send some one out to swap our digital service" So I said I have no problem if some one comes out, then they say it will cost me $80.

I would have no issue paying the $80 if it was something that I had done.

Jama

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#30911 17-Mar-2006 09:28

I had my Sky digital decoder replaced last year. The serviceman came out, swapped it over and there was no charge.

Sounds like bollocks to me.

manaia

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#30916 17-Mar-2006 10:45

Is there any chance that you're getting DECT interference? Please could you post the Pace and Zenith model numbers?
Ta,
M.

skyplonk

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#30951 17-Mar-2006 19:01

Hi Guys,

Thanks for the replys.

Manaia,
My Pace decoder is a DSR620GN, will get the Zentih details tomorow.

When I unplugged my DECT phone it worked! How does that work? How does DECT cause issues with sky? Why could sky not tell me? How come it does not cause issues with the Zentih?

Thanks
Pete

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tonyhughes

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#30954 17-Mar-2006 20:29

I would demand that they replace their faulty equipment that they own, at no charge to you.
Fair Go would love to hear about this one - pretty clear cut to me.

manaia

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#31078 20-Mar-2006 10:48

skyplonk:
Sky can not help me, and the only thing they want to do is send out somebody to swap decoders, and sting me $80 at the same time!

Hi Skyplonk,

It's good news that you know the source of the problem. The way that DECT interference shows up on SKY decoders depends on the frequency of the phone and the types of decoder and LNB installed.

If the problem can be solved by moving the base station away from the decoder then that's great. It should be at least 2m away but the further the better. If this doesn't solve the problem then please try talking to SKY Customer Service again. Sending a tech to deal with this may not be chargeable and, even if it were, the charge should be $30. If you speak to a CSR who does not know about DECT interference yet, try asking to speak to someone in the 'support team' about it. I suspect from your symptoms that you have a 1.8GHz phone: if you can verify the frequency before calling it might help the tech plan a solution, if it goes that far.

Hope this helps,
m