Sony TV Recall

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casewindow

310 posts

Ultimate Geek

#91857 21-Oct-2011 10:00

Sony have this recall on at the moment here:
http://www.sony.co.nz/support/announcement/474826

It covers possible overheating of a component in these models sold between mid-07 to late-08

KLV-40X300A
KLV-40X350A
KLV-40W300A

We have a KLV-40D300A bought in this period (40", 100Hz, 720p)

Clearly not one of the ones affected (though close in terms of model code).

I have noticed for a while that a buzzing sound comes from the top right of the TV - there seems to be more heat coming out of the top of that side than the other side (but also there seem to be more components on that side when you look in).

They have said nothing can be done without me paying for an inspection fee.

Does anyone know any more details about specifically what is wrong with the affected models or what could cause a buzzing sound from the back of a large flat panel TV?

SandyJ

152 posts

Master Geek

#536007 21-Oct-2011 10:21

Damnation .. so do I. KDL-40XBR. Its one of the Australian models on recall. Now Im stuffed.. its sitting in the middle of a shipping container waiting to go to the US. %$#@&^

That buzzing sound is on mine too..

Dunnersfella

4086 posts

Uber Geek

#536312 21-Oct-2011 22:49

I read somewhere that 6 TV's (sold in Japan) have caught fire to date...
So I'm picking it's a cautionary thing. They'll replace a board and send you on the way.

Hobchild

623 posts

Ultimate Geek

#536317 21-Oct-2011 22:56

casewindow:
They have said nothing can be done without me paying for an inspection fee.

From the link you provided: "Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a free repair."

So why have they said that you will have to pay an inspection fee?

mattwnz

20143 posts

Uber Geek

#536323 21-Oct-2011 23:14

Hobchild:
casewindow:
They have said nothing can be done without me paying for an inspection fee.

From the link you provided: "Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a free repair."

So why have they said that you will have to pay an inspection fee??

Because it is not on the list. Only the ones on the list get free inspections.

A moderator needs to change the subject heading, as it is not a recall, they are just offering free inspections of those models. This was announced a few weeks ago in the UK too.

Hobchild

623 posts

Ultimate Geek

#536325 21-Oct-2011 23:18

mattwnz:
Hobchild:
casewindow:
They have said nothing can be done without me paying for an inspection fee.

From the link you provided: "Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a free repair."

So why have they said that you will have to pay an inspection fee??

Because it is not on the list. Only the ones on the list get free inspections.

A moderator needs to change the subject heading, as it is not a recall, they are just offering free inspections of those models. This was announced a few weeks ago in the UK too.

That'll teach me to skim read.

SandyJ

152 posts

Master Geek

#536947 24-Oct-2011 15:12

Thanks to Sony for the reply .. and we have 12 months to get it checked out. I wonder if I push it they will come up with the PS3 I was supposed to get when I bought the TV (and never received)

...
Dear Sandy,

My name is Jordan. Thank you for your enquiry and for your patience while awaiting a response. I have read your email and understand that you currently own a KDL-40XBR and may be affected by the following announcement: http://www.sony.com.au/pressrelease/asset/474881/section/consumerproductspressreleases

I can confirm that this announcement is valid for one year from the date of publication on a global scale. Once your unit has arrived into the US, you may have the unit assessed free of charge.