Alternative part number for a HP 15bw049AU laptop

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linw

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#288635 14-Jul-2021 10:52

I am working on a HP Notebook (I think!) that has a model no. of 15-bw049AU. Problem is this doesn't seem to exist on the HP sites! Nor does its serial no. The HP site tried to find it by interrogating the laptop but it just kept looking for about an hour before I killed it! Not impressed with HP sites - the enquiry site went offline as well.

I am having a LOT of trouble overcoming a windows upgrade error that has stuck this comp on win 10 1909.

One of the things I wanted to do was update the BIOS but this isn't going to happen if I can't be certain of downloading the right one!

Cheers.

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#2743967 14-Jul-2021 11:03

Try to look up the serial number (and other items) from within windows.

Pull up a command prompt and enter this command "wmic bios get serialnumber" and you should get the correct asset info from the bios

Heres an external link to a few other methods...

https://shaadlife.com/find-hp-laptop-serial-number-in-windows-10/

xpd

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#2743976 14-Jul-2021 11:26

PM me the product number and serial if you want and I'll see what i can find.

XPD / Gavin

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#2743977 14-Jul-2021 11:27

The HP Support Assistant is better these days than my recollection of it in the past and will tell you model and serial number, plus help with updates. It asks you to register but you can skip past this.

https://www.hp.com/nz-en/campaigns/hpsupportassistant/hpsupport.html

We use and really like the HP commercial gear, but like many tech manufacturers, the HP consumer stuff is short lived and by comparison not well supported. I can only put this dwn to the realities of selling to consumers who have deep pockets but short arms.

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

linw

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#2744016 14-Jul-2021 12:43

Thanks, for that but HP couldn't find the serial number, either. They're useless. They can't find the model or serial number printed on this laptop.

Their program 'compiling my results' is still going after an hour!! They can't even write a program that knows when to give up.

Excuse my frustration but I have spent 3 days trying to get this thing to reset.

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#2744018 14-Jul-2021 12:45

Sheesh... that's not flash.

Any chance the information is available in the BIOS screens somewhere?

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linw

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#2744024 14-Jul-2021 12:56

The BIOS has:-

Product number:- 1ZH58PA#ABG

Product name:-HP Laptop 15-bw0xx

Serial no. is as on bottom of case.

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linw

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#2744026 14-Jul-2021 12:58

And BIOS ver is F.21

Born date 13-6-2018

Dynamic

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#2744028 14-Jul-2021 13:07

Based on 30 seconds googling, it looks like the AMD A9 series is giving quite a bit of grief with WIndows 10 upgrades....

https://answers.microsoft.com/en-us/windows/forum/all/unsolved-windows-10-2004-update-and-now-20h2-error/524e18fe-21da-4ba2-89ec-4479bad93ed0

https://www.techpowerup.com/forums/threads/microsofts-incompetence-or-deliberate-performance-degradation.246065/

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xpd

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#2744037 14-Jul-2021 13:39

https://support.hp.com/nz-en/drivers/selfservice/hp-15-bw000-laptop-pc/15551418

HP Notebook System BIOS Update (AMD Processors)

F.52 Rev.A

14.0 MB

Jan 10, 2020

XPD / Gavin

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xpd

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#2744038 14-Jul-2021 13:40

As much as I hate the HP software, install the Support Assistant and it will generally pickup any relevant updates etc.

XPD / Gavin

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linw

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#2744090 14-Jul-2021 14:34

Thank you very much everyone for pitching in on this one. I have spent three days on this and am thoroughly hacked off I didn't see those sites you found in 30 sec!!!

Lesson 1 - go to GZ straight away.

Anyway, I've had this thing up to my neck so giving it back to owner to decide when she needs to ditch it. At least it is running quite a bit faster than when I first got it but don't ask me why!

I can sleep a bit better tonight!

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#2744110 14-Jul-2021 14:40

Probably a good call.

Part of the reason I was looking for this sort of trouble is that I have an original HP X2 210 that is stuck on a 1903 (from memory) build of Windows 10 due to a driver limitation with that Atom processor and its chipset.

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xpd

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#2744117 14-Jul-2021 14:51

Any slow laptop I come across, gets a new SSD and Windows 10 install and 8 GB RAM. Never hear back from owners about it being slow ;)

I do find consumer laptops generally are slow though.

XPD / Gavin

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wratterus

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#2744128 14-Jul-2021 15:16

Seen this 3 or 4 times the last few weeks. The link @xpd found is exactly what we found too and does resolve the issue.

yitz

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#2744155 14-Jul-2021 16:15

If you look in System Information, msinfo32, wmic etc.. you should find something like 'HP 15-bw0xx Notebook' then you replace the x's with 0's and that should usually give you the generic series of the model and the BIOS.

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