Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

Forums › Laptops and mobile computers › Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

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#3128060 15-Sep-2023 10:17

CamH:
What is the issue that they've tried 3 times to fix? When did the issue present itself? We used to sell quite a few Lenovo's and Lenovo came to the party a few times on faults out of warranty.

Screen doesn't turn on always. Replaced it. No good. Replaced 2 motherboards. No good.

Monitor I think is fine but it dies have a mind of its own. When it does turn on it works flawlessly until it goes to sleep and that's when I cannot wake up the screen.

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#3128061 15-Sep-2023 10:22

Sounds like windows / drivers problem more than hardware

heavenlywild

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#3128075 15-Sep-2023 10:41

Reinstalled the OS but that didn't fix it.

freitasm

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#3128080 15-Sep-2023 10:46

heavenlywild:

jonb: Even with enterprise support level Lenovo were crap in my experience, if it's urgent only option is buy another device. CGA as above for some money or fixed again at some point hopefully

CGA does not register with Lenovo unfortunately.

It is not up to them to "register" the CGA. It's your right.

Small claims it is then.

Sorry you need a machine now but it won't be solved quickly.

Mehrts

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#3128089 15-Sep-2023 10:56

freitasm:

It is not up to them to "register" the CGA. It's your right.

By "register" in this context, I take that as meaning Lenovo not acknowledging their CGA obligations, not actually registering anything via forms etc.

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#3128091 15-Sep-2023 11:00

Microsoft have no clue of CGA either, as I discovered a few years ago while trying to get an XBox fixed for a known fault....... gave up in the end - spent $10 on the part and 30mins installing it.

Pretty much if its a large US owned compnay, you're in for the long haul trying to get stuff done under CGA.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#3128092 15-Sep-2023 11:01

heavenlywild: Reinstalled the OS but that didn't fix it.

@heavenlywild If it is a drivers issue reinstalling the OS is not really going to help!

you need to go and check the drivers for each device and maybe install different drivers

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heavenlywild

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#3128094 15-Sep-2023 11:03

Mehrts:
freitasm:

It is not up to them to "register" the CGA. It's your right.

By "register" in this context, I take that as meaning Lenovo not acknowledging their CGA obligations, not actually registering anything via forms etc.

That's correct.

heavenlywild

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#3128100 15-Sep-2023 11:22

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heavenlywild: Reinstalled the OS but that didn't fix it.

@heavenlywild If it is a drivers issue reinstalling the OS is not really going to help!

you need to go and check the drivers for each device and maybe install different drivers

I've checked the drivers on the Lenovo site but no luck in fixing the issue. I have reinstalled the display drivers too.

freitasm

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#3128109 15-Sep-2023 12:00

@Mehrts:

freitasm:

It is not up to them to "register" the CGA. It's your right.

By "register" in this context, I take that as meaning Lenovo not acknowledging their CGA obligations, not actually registering anything via forms etc.

And that's exactly what I meant. It's not up to them to "acknowledge" the CGA. It exists and they have to deal with it.

heavenlywild

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#3128116 15-Sep-2023 12:18

They accepted the fix and after 3 attempts they have said no more, anymore attempted fixes will cost me. What the...!

freitasm

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#3128117 15-Sep-2023 12:22

heavenlywild:

They accepted the fix and after 3 attempts they have said no more, anymore attempted fixes will cost me. What the...!

If it's not fixed now they have to give you the option of refund or replace.

heavenlywild

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#3128123 15-Sep-2023 12:53

freitasm:
heavenlywild:

They accepted the fix and after 3 attempts they have said no more, anymore attempted fixes will cost me. What the...!

If it's not fixed now they have to give you the option of refund or replace.

The issue is they aren't offering such options. I'm basically left to my own devices, mind the pun.

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#3128133 15-Sep-2023 13:25

heavenlywild: The issue is they aren't offering such options. I'm basically left to my own devices, mind the pun.

Exactly why you have to find how to serve them and take to small claims.

heavenlywild

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#3128171 15-Sep-2023 15:14

freitasm:
heavenlywild: The issue is they aren't offering such options. I'm basically left to my own devices, mind the pun.

Exactly why you have to find how to serve them and take to small claims.

Sorry what do you mean. I need their details to send the Disputes Tribunal notice to.

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