Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

Forums › Laptops and mobile computers › Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

heavenlywild

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#307050 14-Sep-2023 17:50

Keen to know if we have a Lenovo NZ contact here.

Long story short my X1 Carbon of 2.5 years was being fixed under CGA and because after 3 repairs they couldn't fix the issue they've decided they won't fix anymore for free.

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#3127871 14-Sep-2023 18:03

Was it purchased direct from Lenovo or a retail store like Noel lemming?

heavenlywild

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#3127873 14-Sep-2023 18:04

Direct from Lenovo.

Linux

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#3127876 14-Sep-2023 18:07

Small claims court

heavenlywild

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#3127877 14-Sep-2023 18:10

Linux:
Small claims court

Yeah but I'm urgently needing a working device so...

xpd

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#3127892 14-Sep-2023 19:22

Don't think it'll be a fast process either way you go..... so what have Lenovo said exactly ? That its a fault of theirs (parts), or blaming you for damaging something ?

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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heavenlywild

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#3127934 14-Sep-2023 20:30

They can't fix the fault after 3 attempts so they've given up and said I'll have to pay for the next fix.

They said the initial 3 were out of "goodwill" which is BS due to CGA. This is not a fault I created.

fe31nz

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#3127969 14-Sep-2023 23:00

Send them the URLs for the CGA legislation and the explanations (on the MBIE site?), and tell them them that under the CGA you are rejecting the laptop as they are unable to fix it, and you are requiring them under the CGA to replace or refund immediately (it is your choice as to which). Ask for the contact details of the person you should inform if you have to go to the Disputes Tribunal. It might also be an idea to ask them to refer this matter to one of their senior managers, who are likely to actually understand their CGA obligations. To get through the lower level people to a more senior person, you can try asking them what they understand about the CGA, and telling them where they are wrong and because they are getting it wrong, you need to talk to a more senior person.

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jonb

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#3127975 15-Sep-2023 00:08

Even with enterprise support level Lenovo were crap in my experience, if it's urgent only option is buy another device. CGA as above for some money or fixed again at some point hopefully.

mattwnz

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#3127980 15-Sep-2023 00:49

If this is the same company on your receipt, then these are some NZ contact details

https://app.companiesoffice.govt.nz/companies/app/ui/pages/companies/8219268

heavenlywild

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#3128048 15-Sep-2023 09:41

mattwnz:

If this is the same company on your receipt, then these are some NZ contact details

https://app.companiesoffice.govt.nz/companies/app/ui/pages/companies/8219268

Thank you. I have reached out to the NZ contact on LinkedIn. Hopefully this is resolved.

heavenlywild

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#3128049 15-Sep-2023 09:42

jonb: Even with enterprise support level Lenovo were crap in my experience, if it's urgent only option is buy another device. CGA as above for some money or fixed again at some point hopefully.

CGA does not register with Lenovo unfortunately.

trig42

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#3128051 15-Sep-2023 09:53

You have the right to reject the goods now.

Unfortunately, it'll take time, but contacting them for address details so you can lodge a Small Claims case may spur them into action.

Torque

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#3128052 15-Sep-2023 10:02

mattwnz:

If this is the same company on your receipt, then these are some NZ contact details

https://app.companiesoffice.govt.nz/companies/app/ui/pages/companies/8219268

This is the address on the bottom of a recent marketing email I was sent - however it is also a shared office space, so I suspect nothing physically there. Hopefully LI gets you somewhere!

CamH

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#3128054 15-Sep-2023 10:06

What is the issue that they've tried 3 times to fix? When did the issue present itself? We used to sell quite a few Lenovo's and Lenovo came to the party a few times on faults out of warranty.

heavenlywild

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#3128058 15-Sep-2023 10:16

Contacting them for contact details for legal notices resulted in.... giving me an email address.

They don't care, at least that's how it seems.

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