When is a warranty not a warranty? My experience with Lenovo.

Forums › Laptops and mobile computers › When is a warranty not a warranty? My experience with Lenovo.

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JayADee

2148 posts

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#967426 15-Jan-2014 10:45

Doesn't your school use the laptop in schools program for teachers? It works well.

1101

3122 posts

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#969989 20-Jan-2014 13:13

No excuses for taking a weeks to get warranty parts from overseas. I often wonder if they only put in a parts order once or twice a month.
When I worked at a IT parts wholesaler, the parts we ordered privately from Aus would arrive THE NEXT DAY.
Doing Warranty repair work, on behalf of a well known manufacturer, we had to wait for them to supply the warranty parts, would usually take at least 1 month, often much longer.

Fast turnaround can be done, yet some Manufacturers just dont do what it takes , it takes only minimal effort
Its not the fault of the local techs, often not the fault of the NZ Branch of the manufacturer either.

nakedmolerat

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#970036 20-Jan-2014 14:57

Lenovo support has never been as good as IBM

CYaBro

4582 posts

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#1117273 28-Aug-2014 14:28

Just a quick update on our issue with Lenovo support.
The laptop that we sent away for warranty repair back in May 2013, yes 2013, got returned to us on Monday 25/8/14!
They replaced the hard drive, mainboard & keyboard.
Nothing with the laptop except the standard form letter to say what work was done so no apology or anything.

So well done Lenovo, that repair only took 15 months!

Opinions are my own and not the views of my employer.

rb99

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#1117332 28-Aug-2014 15:49

Would anyone out there have any ideas on a laptop manufacturer who does have a decent warranty in practice (ASUS maybe ?)

“The modern conservative is engaged in one of man's oldest exercises in moral philosophy; that is, the search for a superior moral justification for selfishness.” -John Kenneth Galbraith

rb99

macuser

2120 posts

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#1117371 28-Aug-2014 17:14

rb99: Would anyone out there have any ideas on a laptop manufacturer who does have a decent warranty in practice (ASUS maybe ?)

Dell

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