Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

Forums › Laptops and mobile computers › Lenovo contact for an awful CGA experience (X1 Carbon Gen 9)

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1065 posts

Uber Geek

#3128181 15-Sep-2023 15:23

If you hold down the power button for 10+ seconds to fully turn it off does it start up fine everytime with the screen working? ie is it only an issue with waking from hibernation(sleep mode)?

If thats the case for urgent work I would turn off all your power saver settings etc so it does not sleep and be really onto it about saving my work every 10-20 minutes or whatever if on battery power. On AC/wall power it should never sleep if you have it disabled and at the end of each day shut it down rather than hibernate.

Qazzy03

478 posts

Ultimate Geek

#3128185 15-Sep-2023 15:25

https://disputestribunal.govt.nz/how-to-make-a-claim/what-you-need/

As multiple people have said, you are going to need to submit a claim.

You will need to include Levono's company details.

heavenlywild

5063 posts

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#3128187 15-Sep-2023 15:34

Qazzy03:
https://disputestribunal.govt.nz/how-to-make-a-claim/what-you-need/

As multiple people have said, you are going to need to submit a claim.

You will need to include Levono's company details.

Yes indeed.

Handle9

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#3128188 15-Sep-2023 15:40

heavenlywild:
freitasm:

Exactly why you have to find how to serve them and take to small claims.

Sorry what do you mean. I need their details to send the Disputes Tribunal notice to.

https://app.companiesoffice.govt.nz/companies/app/ui/pages/companies/8219268?backurl=H4sIAAAAAAAAAC3KQQqDQAyF4dvM1hOE0pUbF4K9wGMSqqDJdJIRvL2DdPf%2BxzcUfMWHbEeBbn25oOb1dRgLeUAZlVNcRUg0tugk%2FWgXtdMS%2BIRm4RkqO0Vtkh50fbp3ek%2FTv5dANB%2BrtfLcNwAvzH92AAAA

heavenlywild

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#3128270 15-Sep-2023 18:29

For future reference, anyone with CGA matters that can't be resolved through support can email this address which goes to an AU / NZ contact.

lenovo_acl@lenovo.com

My case is now pending an update.

atomeara

324 posts

Ultimate Geek

#3128282 15-Sep-2023 19:20

I highly recommend going to Disputes Tribunal 😂

freitasm

BDFL - Memuneh
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Geekzone

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#3128283 15-Sep-2023 19:21

But did Garmin pay?

Quic Broadband

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heavenlywild

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#3128291 15-Sep-2023 19:44

An update. Via the email address above it seems like they finally have some common sense (I guess it's not a surprise as the person manages FTA and CGA matters).

The person has asked the team to offer a refund or replacement as the cause of the root issue is not yet identified.

A question for all - I purchased it for 2.5k. The same spec now costs 5k. I would rather a replacement of course. What's my right in being able to choose a remedy?

Handle9

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#3128309 15-Sep-2023 19:52

heavenlywild: An update. Via the email address above it seems like they finally have some common sense (I guess it's not a surprise as the person manages FTA and CGA matters).

The person has asked the team to offer a refund or replacement as the cause of the root issue is not yet identified.

A question for all - I purchased it for 2.5k. The same spec now costs 5k. I would rather a replacement of course. What's my right in being able to choose a remedy?

You get to choose.

RunningMan

8961 posts

Uber Geek

#3128341 15-Sep-2023 20:56

heavenlywild: . What's my right in being able to choose a remedy?

Your call.

https://legislation.govt.nz/act/public/1993/0091/latest/DLM312830.html

23 Consumers’ options of refund or replacement

(1)Where the consumer exercises the right to reject goods, the consumer may choose to have either—

(a) a refund of any money paid or other consideration provided by the consumer in respect of the rejected goods; or (b) goods of the same type and of similar value to replace the rejected goods, where such goods are reasonably available to the supplier as part of the stock of the supplier,—

and the supplier shall make provision accordingly.

(2) A refund referred to in subsection (1)(a) means a refund in cash of the money paid or the value of any other consideration provided, or both, as the case may require.

(3) The obligation to refund cannot be satisfied by permitting the consumer to acquire goods from the supplier.

(4) Where a consumer obtains goods to replace rejected goods pursuant to subsection (1)(b), the replacement goods shall, for the purposes of this Act, be deemed to be supplied by the supplier, and the guarantees and obligations arising under this Act consequent upon a supply of goods to a consumer shall apply to the replacement goods.

heavenlywild

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#3128353 15-Sep-2023 21:34

Excellent, thanks @runningman

rhy7s

625 posts

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#3128859 17-Sep-2023 21:58

Just interested in whether you have any BSOD dump files after the failures to wake? You can view them with this utility from NirSoft. I've had a laptop that had a lot of trouble around sleep/wake behaviour if the Intel Management Engine was enabled.

heavenlywild

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#3128860 17-Sep-2023 22:01

rhy7s:
Just interested in whether you have any BSOD dump files after the failures to wake? You can view them with this utility from NirSoft. I've had a laptop that had a lot of trouble around sleep/wake behaviour if the Intel Management Engine was enabled.

If I did get a BSOD I wouldn't have seen it as the internal monitor wouldn't switch on.

I tested everything they asked of me and no errors came up.

heavenlywild

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#3128869 18-Sep-2023 06:40

An update.

I asked what the replacement device would be including specs.

Here's support's IMO inadequate answer:

"The replacement either will be the same model you have or similar to it if stock not available for same model."

Sigh, might have to go back to the CGA person again to escalate again.

Ruphus

465 posts

Ultimate Geek

#3129264 19-Sep-2023 09:11

heavenlywild: An update.

I asked what the replacement device would be including specs.

Here's support's IMO inadequate answer:

"The replacement either will be the same model you have or similar to it if stock not available for same model."

Sigh, might have to go back to the CGA person again to escalate again.

Isn't that what you wanted? A replacement for your current laptop but with the same specs. Sorry, but I may have missed something.

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