One call, confirmed specs and I thought great, making good progress.
Now I get an email from another person saying he's looking to the product manager to see what the replacement device will be. It's like this person and the person I spoke to earlier today are working in parallel and obviously there's zero coordination.
Final update. If anyone has any battles over CGA with Lenovo, use the email I referred in the earlier post. The FTA / CGA person is responsive and what she (in this case) says the team does.
If you feel your case is an open and shut case, and you aren't getting through to the support teams, then use that email.
I finally have my replacement unit so I am happy - from X1 Carbon gen 9 to gen 11.
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