Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1456 posts

Uber Geek
+1 received by user: 382

Topic # 136186 18-Nov-2013 11:22
Send private message


My sister in law, has a HP Netbook, 9 months old purchased from Warehouse Stationary (WS).
The AC adapter is faulty & wont charge the computer.
She went to WS to get it sorted under warranty, but the guy there says that the AC Adapter only has 6 months warranty, only the laptop has 1 year.

This doesn't sound right to me? Is there some known precedent for this? 
Have any of you had this happen? Or are they trying to get out of their statutory obligations under the consumers guarantees act.
I suggested that she ask him to put that in writing.


Create new topic
1513 posts

Uber Geek
+1 received by user: 194


  Reply # 936520 18-Nov-2013 11:41
Send private message

Sounds like they may have confused the adapter with the battery (which is usually only covered for 6 months). There's no way an adapter should only last 6 months.

Heres a test, if you remove the battery does the laptop turn on when plugged into the adapter?

2533 posts

Uber Geek
+1 received by user: 940


  Reply # 936523 18-Nov-2013 11:47
Send private message

Sounds like rubbish to me, most of the major manufacturers will cover failure of the AC adapter as part of the standard warranty - at least for the first 12 months, unless it's caused by wear and tear / physical damage. As tchart says, the battery often has a shorter warranty (6 or 12 months, regardless of extended warranty etc).


3741 posts

Uber Geek
+1 received by user: 1128

  Reply # 936545 18-Nov-2013 12:07
Send private message

The warranty is irrelevant, given that you are unable to charge the laptop without this item, six months is clearly neither a "reasonable" nor "acceptable" period of time for this item to fail. 

Tell them that they need to replace or repair it under the CGA, if they refuse , don't leave until they put that in writing and then say that you will see them in the disputes tribunal and will advise the Ministry of consumer affairs, 

As and aside the W/house are usually pretty good at replacing defective items,
Sounds like the guy might have got out of bed on the wrong side...

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Orcon announces new always-on internet service for Small Business
Posted 18-Apr-2019 10:19

Spark Sport prices for Rugby World Cup 2019 announced
Posted 16-Apr-2019 07:58

2degrees launches new unlimited mobile plan
Posted 15-Apr-2019 09:35

Redgate brings together major industry speakers for SQL in the City Summits
Posted 13-Apr-2019 12:35

Exported honey authenticated on Blockchain
Posted 10-Apr-2019 21:19

HPE and Nutanix partner to deliver hybrid cloud as a service
Posted 10-Apr-2019 21:12

Southern Cross and ASN sign contract for Southern Cross NEXT
Posted 10-Apr-2019 21:09

Data security top New Zealand consumer priority when choosing a bank
Posted 10-Apr-2019 21:07

Samsung announces first 8K screens to hit New Zealand
Posted 10-Apr-2019 21:03

New cyber-protection and insurance product for businesses launched in APAC
Posted 10-Apr-2019 20:59

Kiwis ensure streaming is never interrupted by opting for uncapped broadband plans
Posted 7-Apr-2019 09:05

DHL Express introduces new MyDHL+ online portal to make shipping easier
Posted 7-Apr-2019 08:51

RackWare hybrid cloud platform removes barriers to enterprise cloud adoption
Posted 7-Apr-2019 08:50

Top partner named at MYOB High Achievers Awards
Posted 7-Apr-2019 08:48

Great ideas start in Gisborne with hackathon event back for another round
Posted 7-Apr-2019 08:42

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.