Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Dairyxox

1590 posts

Uber Geek


#136186 18-Nov-2013 11:22
Send private message

Hi,

My sister in law, has a HP Netbook, 9 months old purchased from Warehouse Stationary (WS).
The AC adapter is faulty & wont charge the computer.
She went to WS to get it sorted under warranty, but the guy there says that the AC Adapter only has 6 months warranty, only the laptop has 1 year.

This doesn't sound right to me? Is there some known precedent for this? 
Have any of you had this happen? Or are they trying to get out of their statutory obligations under the consumers guarantees act.
I suggested that she ask him to put that in writing.

Thanks

Create new topic
tchart
2125 posts

Uber Geek

ID Verified
Trusted

  #936520 18-Nov-2013 11:41
Send private message

Sounds like they may have confused the adapter with the battery (which is usually only covered for 6 months). There's no way an adapter should only last 6 months.

Heres a test, if you remove the battery does the laptop turn on when plugged into the adapter?

Affiliate link
 
 
 

Affiliate link: Free kids accounts - trade shares and funds (NZ, US) with Sharesies.
Inphinity
2704 posts

Uber Geek

Subscriber

  #936523 18-Nov-2013 11:47
Send private message

Sounds like rubbish to me, most of the major manufacturers will cover failure of the AC adapter as part of the standard warranty - at least for the first 12 months, unless it's caused by wear and tear / physical damage. As tchart says, the battery often has a shorter warranty (6 or 12 months, regardless of extended warranty etc).

wellygary
6728 posts

Uber Geek


  #936545 18-Nov-2013 12:07
Send private message


The warranty is irrelevant, given that you are unable to charge the laptop without this item, six months is clearly neither a "reasonable" nor "acceptable" period of time for this item to fail. 

Tell them that they need to replace or repair it under the CGA, if they refuse , don't leave until they put that in writing and then say that you will see them in the disputes tribunal and will advise the Ministry of consumer affairs, 

As and aside the W/house are usually pretty good at replacing defective items,
Sounds like the guy might have got out of bed on the wrong side...

Create new topic





News and reviews »

OPPO Launches ColorOS 13 Global Version
Posted 19-Aug-2022 11:30


GoTo Launches IT Helpdesk Functionality Within GoTo Connect
Posted 18-Aug-2022 16:55


HP on Track With Recycling Program
Posted 18-Aug-2022 16:51


Belkin Screenforce Tempered Glass Screen Protector and Bumper - Apple Watch
Posted 15-Aug-2022 17:20


Samsung Introducing Galaxy Z Flip4 and Galaxy Z Fold4
Posted 11-Aug-2022 01:00


Samsung Unveils Health Innovations with Galaxy Watch5 and Galaxy Watch5 Pro
Posted 11-Aug-2022 01:00


Google Bringing First Cloud Region to Aotearoa New Zealand
Posted 10-Aug-2022 08:51


ANZ To Move to FIS Modern Banking Platform
Posted 10-Aug-2022 08:28


GoPro Hero10 Black Review
Posted 8-Aug-2022 17:41


Amazon to Acquire iRobot
Posted 6-Aug-2022 11:41


Samsung x LIFE Picture Collection Brings Iconic Moments in History to The Frame
Posted 4-Aug-2022 17:04


Norton Consumer Cyber Safety Pulse Report: Phishing for New Bait on Social Media
Posted 4-Aug-2022 16:50


Microsoft Announces New Solutions for Threat Intelligence and Attack Surface Management
Posted 3-Aug-2022 21:54


Seagate Addresses Hyperscale Workloads with Enterprise-Class Nytro SSDs
Posted 3-Aug-2022 21:50


Visa Launching Eco-friendly Payment Solutions in New Zealand
Posted 3-Aug-2022 21:48









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.