Surface Pro Screen Issue

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TwoSeven

1512 posts

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#143063 2-Apr-2014 13:08

Hi Folks,

I have a Surface Pro and have just noticed in the last few days that a yellow bar has appeared down the right hand side of the screen. Its about half an inch to the left of the right scrollbar (if you have a browser opened full screen) and goes from the top to the bottom - it is about an inch wide.

It appears to be quite a common fault judging by the number of responses a google search returned. Just wondering if this is fixable or do I need to return the device?

Regards

Software Engineer
(the practice of real science, engineering and management)

mattwnz

19388 posts

Uber Geek

#1017168 2-Apr-2014 13:19

Sounds like an LCD fault. I had a monitor do something like that and it had to be replaced.

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nathan

5695 posts

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Inactive user

#1017170 2-Apr-2014 13:23

warranty

https://myservice.surface.com/

TwoSeven

1512 posts

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#1017477 2-Apr-2014 19:33

Thanks Nathan, I created an exchange service order. You don't happen to know how long these take generally do you as its a primary device so can't be without it for too long.

Regards

Software Engineer
(the practice of real science, engineering and management)

nathan

5695 posts

Uber Geek
Inactive user

#1017484 2-Apr-2014 19:51

might be a week or 2

If you buy them through a Commercial reseller with the 3 year service plan they can send you a forward replacement

TwoSeven

1512 posts

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#1025070 14-Apr-2014 19:11

Just thought I would update this.

Followed the instructions on the above link, packaged the surface pro and dropped it in to the couriers office last Tuesday. Wednesday night received an email saying it had arrived at the destination, Thursday night received notification that is was on the way back (arrived Auckland on Friday), picked it [replacement surface] up from the couriers office today.

So I have to say, excellent service from the folks at Microsoft for resolving this issue so quickly.

Software Engineer
(the practice of real science, engineering and management)

nathan

5695 posts

Uber Geek
Inactive user

#1025076 14-Apr-2014 19:21

great to hear, thanks for letting us know