Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


5 posts

Wannabe Geek


Topic # 147034 6-Jun-2014 11:51
Send private message

Before I start - I am new to GeekZone so I am sorry if I have posted this in the wrong place or broken any rules.

Hello, I have a Windows 8.1 HP 14 Notebook PC (Thats what dxdiag said, HP 14-D005AU if you go by the receipt). Ever since we bought it, it has not connected to the internet properly, but it has. When you go to a webpage (e.g. facebook.com) Google Chrome will not connect to it (but sometimes it does). So it sometimes connects, but sometimes doesn't. If you wan to connect to a page, you will usually have to click refresh about 40 times (thats not an exaggeration).  It's very frustrating. But it only does this on our home WiFi and never on anybody else's. My first thought was that the modem was bad but it doesn't do anything like this to other laptops on our WiFi. I have tried updating the Wireless drivers but that did nothing. I will be glad to provide any other information you would like to know. 

Thanks in advance, Daniel. :)

Filter this topic showing only the reply marked as answer Create new topic

Stu

Hammered
5050 posts

Uber Geek
+1 received by user: 1063

Moderator
Trusted
Lifetime subscriber

  Reply # 1060353 6-Jun-2014 11:59
Send private message

Hi Daniel and welcome to Geekzone.

Would your modem be of the Technicolor flavour at all?

Cheers



5 posts

Wannabe Geek


  Reply # 1060354 6-Jun-2014 12:01
Send private message

Yes, it is.

2437 posts

Uber Geek
+1 received by user: 717

Trusted
Lifetime subscriber

  Reply # 1060355 6-Jun-2014 12:03
Send private message

Can you confirm that the laptop has DHCP enabled both for the IP Address and for the DNS settings?

Do you get the same symptoms if the laptop is connected to the router via a network cable and the WiFI is turned off?

Assuming the cable works perfectly, I have seen some cheaper laptops come with MediaTek branded WiFi chips that have driver compatibility issues - will work perfectly on some access points but on others it will work for a while then drop off regularly (and be very hard to get to reconnect).  Check the HP web site's support area and see if you can find any updated drivers for your new laptop.




"4 wheels move the body.  2 wheels move the soul."

“Don't believe anything you read on the net. Except this. Well, including this, I suppose.” Douglas Adams

Stu

Hammered
5050 posts

Uber Geek
+1 received by user: 1063

Moderator
Trusted
Lifetime subscriber

  Reply # 1060356 6-Jun-2014 12:04
One person supports this post
Send private message

This looks like a known issue with Tecnicolor modems and Windows 8.1. I would hazard a guess that Telecom is your internet provider then? If so, ring them up and explain the issue and that your new computer runs Windows 8.1. They know of the issue and will hopefully send you a replacement modem.

Cheers



5 posts

Wannabe Geek


  Reply # 1060357 6-Jun-2014 12:07
Send private message

Dynamic: Can you confirm that the laptop has DHCP enabled both for the IP Address and for the DNS settings?

Do you get the same symptoms if the laptop is connected to the router via a network cable and the WiFI is turned off?

Assuming the cable works perfectly, I have seen some cheaper laptops come with MediaTek branded WiFi chips that have driver compatibility issues - will work perfectly on some access points but on others it will work for a while then drop off regularly (and be very hard to get to reconnect).  Check the HP web site's support area and see if you can find any updated drivers for your new laptop.


I will check the DHCP thing now for you.

No - the laptop works perfectly when connected to a cable. But, my mother tried setting up our printer and plugged something in there (obviously the wring thing in there) and that no longer works.



5 posts

Wannabe Geek


  Reply # 1060358 6-Jun-2014 12:09
Send private message

BigHammer: This looks like a known issue with Tecnicolor modems and Windows 8.1. I would hazard a guess that Telecom is your internet provider then? If so, ring them up and explain the issue and that your new computer runs Windows 8.1. They know of the issue and will hopefully send you a replacement modem.

Cheers


Yes, Telecom is our internet provider. The problem is, my auntie gave us that modem after she got a new one. 

Stu

Hammered
5050 posts

Uber Geek
+1 received by user: 1063

Moderator
Trusted
Lifetime subscriber

  Reply # 1060359 6-Jun-2014 12:12
Send private message

Shouldn't be a problem. Call them anyway. They're usually pretty accommodating, especially around this issue. You may have to agree to stay with them for another 12 months, but if you don't plan on moving to another provider then that shouldn't be a problem? If all else fails, you may have to buy a new modem.



5 posts

Wannabe Geek


  Reply # 1060360 6-Jun-2014 12:15
Send private message

BigHammer: Shouldn't be a problem. Call them anyway. They're usually pretty accommodating, especially around this issue. You may have to agree to stay with them for another 12 months, but if you don't plan on moving to another provider then that shouldn't be a problem? If all else fails, you may have to buy a new modem.


Nope, we are staying with Telecom. We will try that, thanks.

Filter this topic showing only the reply marked as answer Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.