She was scammed by these guys and was pressured into downloading a program called teamviewer so they could gain remote acess. She thinks she gave them the ID that came up but not the password as they said they couldn't hear her and tried to call again but my mum picked up and tried to ask them how she would know if they were legit.
My dad contacted his friend in IT and he got them to download a malware detection on her laptop, it's already picked up 20 problems. The thing is she can't find teamviewer in the uninstall a program on windows, does she need to reset her laptop to see this?
Any help and advice on how to stop them gaining remote access would be great!