Good morning
I posted on here a couple of weeks ago asking advice on what laptop I should buy with a store credit I had (from a faulty laptop HPJ121tx).
I went into the store last Sunday and was all set to go with the HPJ118TX (as it was on special) and I do like that laptop. However, at the store the manager talked me into going for the Toshiba L50-B Satellite here
Now just looking at it it says $1199 and at the desk he said he 'could do it for $1200' (it was $1250 when I was there on Sunday). That's annoying. So I paid $50 more and got this laptop.
The guy at the store said it is a good computer and when I asked him if it would perform the same as the HP laptops mentioned above he said it doesn't look as good on paper (as the J118) but for what you are doing it will perform and it will also be more reliable being a Toshiba. I was using the J121TX which is similar in specs and had no problems - the fault was a screen defect..
The problems:
- I work from my laptop and have a lot of tabs and a few programs open. Nothing crazy - about 15 chrome tabs sometimes and maybe excel and word open. This computer is driving me insane as it keeps freezing when I switch between programs, start something up or try to shut something down. I am often getting the unresponsive message. I work pretty fast and decided to pay more for a laptop that would be fast too - but this is really getting frustrating. It's not as though the programs I use are competing for huge resources - just chrome and office?
- The fan is always on and every ten minutes or so will blast up for 20 seconds or so and get's quite hot. If I play a video it will always do this - for a brand new computer with these specs I find it really strange that it would do this and it's very annoying (i hate too much fan noise). I'm not gaming or using any programs that need a lot of resources.
- Minor detail and I'm not sure what I can do but the touch pad is very hard to push and I have a lot of pain in my shoulder. RSI pain from using it. I've now resorted to plugging a mouse in and using that but it's still there. Although it's not a spec problem it is a very bad problem as you are pushing that button a lot. I'm not sure if that can be a used against the computer though.
I am really angry writing this and it's not helped by my excruciating shoulder pain. I rang Toshiba and was advised to take to the store for them to assess - but maybe this is just how this laptop runs and they won't find a problem. I think the point for me is I was sold something that doesn't perform how I was led to believe.
What are my options do you think? I want to replace for the HP i originally wanted but I'm not sure what tactic to take. The point is that he sold me something that is not what he said it would be. Any advice would be really appreciated.
Thanks very much!